PUBLIC DEFENDER'S OFFICE, 10TH CIRCUIT- AUTOMATED SYSTEMS ASSISTANT I - 21008035

Requisition No: 841537 

Agency: Justice Administrative Commission

Working Title: PUBLIC DEFENDER'S OFFICE, 10TH CIRCUIT- AUTOMATED SYSTEMS ASSISTANT I - 21008035

 Pay Plan: Public Defndrs JAC

Position Number: 21008035 

Salary:  $43,680.00 

Posting Closing Date: 02/28/2025 

Total Compensation Estimator Tool

Computer Help Desk - Automated Systems Assistant I

**Disclaimer**

This add is for a position located in the Office of the Public Defender under the County of Polk, NOT with the State of Florida.

Starting Salary: $21-$23/hr; Competitive raises

Geographic Location: Polk

Starting Date: approx.: Immediately

Overview:

The Public Defender, 10th Circuit, is looking for a Service Desk Technician to fill a full time position in Bartow, FL. This person will provide support and troubleshooting in a constantly evolving enterprise class networked infrastructure consisting of Workstations, Laptops, Mobile Devices, and Servers running any combination of operating systems (such as Windows, Linux, iOS, and Android OS). Perform backend network functions such as granting access to users, creating user groups, resetting passwords, managing shared resources, installing peripherals, configuring security. Must have a strong aptitude and willingness to learn, help identify, and incorporate new technologies as they become relevant to the organization. Works closely with the Director of IT.

JOB REQUIREMENTS:

*High School Diploma/GED required (Associate Degree preferred)

*4 + years’ experience in IT-Related Position preferred

*Strong understanding of computer systems, mobile devices and other tech products

*Ability to walk user through problem solving process

*Perform remote troubleshooting through diagnostic techniques and pertinent questions

*Tech savvy with working knowledge of office automation products, remote control and Office products

*Able to provide accurate information on IT products and services

*Able to Follow-up and update user status and information

*Proficiency in English

*Customer Oriented and cool-tempered

PHYSICAL SKILLS & ABILITIES:

Depending on assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to

Stand, walk and manipulate (lift, carry, move) light to medium weights of 10-50 lbs. Requires good hand eye coordination, arm, hand and finger dexterity, including ability to grasp and visual acuity to use a keyboard, operate

Equipment and read technical information:

COMPENSATION:

• $21-$23/hr

• Health Insurance

• Life Insurance

• Vacation/Sick Leave

• Paid Holidays

• Retirement Plan

TO APPLY:

Submit resume through the People First website at https://jobs.myflorida.com/

OR

Employer: Office of the Public Defender – Tenth Judicial Circuit

Contact Name: Chris Lott

Address: P.O. Box 9000 – Drawer PD; Bartow, Florida 33831

Fax: 863-534-4355; Email: clott@pd10.org

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS at 1-844-377-1888 on how your current benefits may be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.