OFFICE OPERATIONS MGR. I - SES - 50202102

Requisition No: 859627 

Agency: Veterans Affairs

Working Title: OFFICE OPERATIONS MGR. I - SES - 50202102

 Pay Plan: SES

Position Number: 50202102 

Salary:  $45,500 To $48,000 

Posting Closing Date: 09/01/2025 

Total Compensation Estimator Tool

Requisition #859627

**Internal Agency – Only Current Employees of the Agency are Eligible to Apply**

Office Operation Manager I SES

FLORIDA DEPARTMENT OF VETERANS' AFFAIRS

Bureau of Veterans' Claims

VA Regional Office

Bay Pines, Pinellas County

Annual Salary: $45,500 - $48,000

Paid Bi-weekly

The Starting Annual Salary will fall within the range of $45,500 - $48,000, depending on level of experience and credentials.

Excellent retirement package and optional deferred compensation plan.  Health, vision, dental, disability, and other supplemental insurance available at reasonable premium rates.  Paid vacation and sick leave.  Nine (9) paid holidays and personal day.  Tuition waiver available for State Universities and Community Colleges (up to 6 credits per semester).

Education and employment history must be verifiable.  Please attach any credentials you claim (degrees, certifications, etc.) to your application.

SPECIAL NOTE:

The Office Operation Manager is responsible for managing the Administrative Section, supervision of the admin team, act as the certification coordinator for the Children and Spouses of Deceased or Disabled Veterans Scholarship program (CSDDV). Conference with Florida Department of Education personnel on a regular basis ensures the integrity of the certification process. Work in tandem with DOE personnel regarding appeals, complaints, and Congressional I Governor's inquiries as required.

Responsible for planning, managing and coordinating the training and development activities, and staff of the Benefits and Assistance department. It is further responsible for overseeing the development of instructional materials, coordination of educational content, and the incorporation of current technology int instruction both with the Learning Management System (LMS), and outside of it both in-person and online learning, staff development and training.

MINIMUM QUALIFICATIONS:

• Current employment with the Florida Dept. of Veterans' Affairs.
• Three (3) Year's office Management employment experience.
• Proficiency in Microsoft Office Suite, especially Excel.
• Ability to proofread official documents.
• Excellent customer service and interpersonal skills.
• Member of the Armed Forces of the United States, separated from such service under honorable conditions.
• Completion of Level 2 Background screening and due diligence process.

POSITION DESCRIPTION:

The incumbent is assigned to the VA Regional Office, Bay Pines, Florida Department of Veterans' Affairs, Bureau of Claims Services. The primary responsibility of the incumbent in this position is to perform professional administrative duties in support of the Bureau.

The selected applicant will undergo two background security checks; one provided by the State of Florida and the second by the U.S. Department of Veterans' Affairs. Satisfactory background screening, to include fingerprint verification, is required by both agencies. Failure to successfully pass both background screenings will be the basis of immediate termination of employment.

Use standard office computer for word processing, data entry, and data retrieval from existing department databases. Gather pertinent data and information for preparing reports for review. Collect and analyze revenue data for use in monthly, quarterly, and annual reports. Prepare monthly data for mailing to 67 County Veteran Service Offices. Prepare presentations using graphs and charts from data collected in department databases. Maintain proficiency in Microsoft Word, Excel, Outlook and PowerPoint computer software.

Position requires independent work in administrative matters required to carry out the functions of the Bureau (Claims) by reviewing incoming mail, claims, debt waivers, etc. to develop specific trends, long-term forecasts and projections. Conference with the Bureau Chief and Supervisor regarding reports that require action and recommends solutions or courses of action.

Specific duties performed in this position include the following:

Manage the Administrative Section, overseeing the admin team, act as the certification coordinator for the Children and Spouses of Deceased or Disabled Veterans Scholarship program (CSDDV). Confer with Florida Department of Education personnel on a regular basis to ensure the integrity of the certification process. Work in tandem with DOE personnel regarding appeals, complaints, and Congressional I Governor's inquiries as required.

Order and maintain accreditations for all graduates of the quarterly FDVA certification course (Introduction to Veterans' Benefits School). The incumbent will coordinate with the department's Executive Assistant to provide an overview of accreditation during each course and will determine for whom accreditations will be requested from the VA Office of the General Counsel (OGC). In addition, the incumbent will maintain a spreadsheet and file system for each County Veteran Service Office and each FDVA employee to track status of requests and earned accreditations. The selected applicant will confer with both the OGC and the Florida American Legion to cancel, re-certify, and reinstate accreditations as necessary.

The incumbent will serve as a point of contact for USDVA computer network access requests for all incoming FDVA employees. This includes the following: gather and maintain files of required information to request access; adhere to strict VA guidelines in preparing requests on standard forms; develop a working relationship with the VA Information Security Officer to ensure timely processing, correct errors, answer inquiries, and troubleshoot network access issues; maintain request files and spreadsheets indicating access levels; assist employees in requesting and completing necessary training modules; and liaise with the coordinator for the VA Talent Management System to update training profiles and provide critical employee information.

ADDITIONAL DUTIES AS NEEDED:

Review of various database reports to reduce and eliminate duplicate and/or erroneous entries; prepare reports of "missing money" and coordinate corrective action with personnel responsible for inaccurate information.

Works independently to review and interpret VA laws, rules and regulations affecting veteran's entitlements in applying for state veteran's benefits with other State of Florida Agencies.

Compose and type routine office correspondence. Maintain privacy of all clients protected health information and ensure that the office is in compliance with current federal and state privacy regulations.

Occasionally serve as backup Receptionist for visitors and operate the Department switchboard.

Perform other related duties as required to include but not limited to attendance at conferences, training and seminars. Assist other Bureau of Claims personnel as required.

This position is in the Selected Exempt Service system.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.