IT CONFIGURATION ANALYST - 55001532

Requisition No: 862505 

Agency: Department of Transportation

Working Title: IT CONFIGURATION ANALYST - 55001532

 Pay Plan: SES

Position Number: 55001532 

Salary:  $63,171.52 - $65,000.00 

Posting Closing Date: 10/17/2025 

Total Compensation Estimator Tool

STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION

JOB POSTING DESCRIPTION

857 / Tolls Data Center

PENDING CLASSIFICATION UPDATE

OPEN COMPETITIVE

SELECTED EXEMPT SERVICE

CONTACT PERSON: Kathleen Kiefer       

CONTACT PHONE NUMBER: 561-488-5426

CONTACT EMAIL ADDRESS: Kathleen.Kiefer@dot.state.fl.us

ANTICIPATED BI-WEEKLY SALARY: $2,500.00

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.

Our Mission

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

Our Vision

As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

The Work You Will Do:

IT Configuration Analyst/ Office of Toll Operations/Tolls Data Center

This position will contribute to the agency by maintaining the health, structure and accuracy of the Configuration Management Database (CMDB) and its components, while being responsible for configuration Item (CI) lifecycle management, developing and enforcing CMDB policies.   

The Difference You Will Make:

Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication. 

How You Will Grow:

FDOT encourages our team members to grow through engagement, empowerment, training, and professional development.  Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses. 

Where You Will Work:

Office of Toll Operations

7941 Glades Rd.

Boca Raton, FL 33434

Annual Salary Range:

$63,171.52 - $65,000.00 

Your Specific Responsibilities:

Maintain the health, structure and accuracy of the Configuration Management Database (CMDB) and its components. Ensures CI (Configuration items) attributes and relationships are correctly defined, current and complete. Perform regular audits and reconcile CMDB with discovery tools and external data sources. Manage and resolve CMDB data integrity issues and discrepancies.

Responsible for Configuration Item (CI) lifecycle management. Define and implement standards for CI types, Naming conventions, and data classification. Ensure proper onboarding, updating, and retirement of CIs in accordance with lifecycle policies. Collaborate with asset management and infrastructure teams to ensure CI records reflect the true state of the environment.

Develop and enforce CMDB policies, procedures, and controls. Monitor compliance with configuration management standards and audit requirements. Support CMDB governance meetings and reporting, including data key performance indicators (KPIs) and dashboards.

Collaborate with Change, Incident, Problem, Request, and Release Management teams to ensure CMDB data supports Information Technology Service Management (ITSM) processes. Serve as a liaison for application and infrastructure teams to capture and maintain accurate CI relationships and dependencies. Provide CMDB training and guidance to stakeholders and users.

Support integration of the CMDB with automated discovery tools, ITSM platforms, and third-party systems. Assist in the configuration and optimization of CMDB modules and dashboards. Participate in CMDB tool upgrades, enhancements, and configuration initiatives.

Perform other duties as assigned. Serves in times of emergency to support state response efforts and ensure continuity of operations.

The Successful Candidate will have the following required Knowledge, Skills, and Abilities:

Knowledge of:

• information technology principles and practices
• IT configuration management, asset management, or similar IT operations role
• the Information Technology Infrastructure Library (ITIL) framework; ITIL certification is preferred
• cloud infrastructure, hybrid IT environments, enterprise architecture, and service mapping principles

Skills in:

• using CMDB tools and ITSM platforms, such as ServiceNow
• IT configuration and asset management within operational IT environments
• analytical thinking, problem-solving, organization, and documentation

Ability to:

• communicate effectively and collaborate cross-functionally with both technical and non-technical stakeholders

SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES.  QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.  In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities.  Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided.  Please contact the Florida Department of Transportation’s Human Resources Office at (850) 414-5300 for assistance.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.