IT SERVICE MANAGER-TOLLS DATA CENTER - 55014819

Requisition No: 844068 

Agency: Department of Transportation

Working Title: IT SERVICE MANAGER-TOLLS DATA CENTER - 55014819

 Pay Plan: SES

Position Number: 55014819 

Salary:  $106,636.04 - $137,999.58 

Posting Closing Date: 01/22/2025 

Total Compensation Estimator Tool

STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION

IT SERVICE MANAGER

857 – TOLLS DATA CENTER

OPEN COMPETITIVE

SELECTED EXEMPT SERVICE

CONTACT PERSON:  KATHLEEN KIEFER                  

CONTACT PHONE NUMBER:  561-488-5426

CONTACT EMAIL ADDRESS:  KATHLEEN.KIEFER@DOT.STATE.FL.US

ANTICIPATED BI-WEEKLY HIRING SALARY: $ 4,825.16

SPECIAL REQUIREMENTS:  You may be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES.  QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.
In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities.  Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided.  Please contact the Florida Department of Transportation’s Human Resources Office located at 605 Suwannee Street, Tallahassee, Florida 32399, or call (850) 414-5300 for assistance.  

POSITION DESCRIPTION: Oversees technical operations teams directly and responsible for day-to-day operations within Tolls Data Center (TDC). Ensures equipment and software is appropriately maintained to sustain operational needs achieving required availability. Responsible for Disaster Recovery site availability and health including regular testing to ensure readiness. Responsible for managing the department service contracts. Ensures all metrics, Key Performance Indicators (KPIs), Dashboards are up to date regarding hardware and software components of the data center and coordinates the appropriate review sessions with the Department leadership. Collaborates with the Infrastructure manager to ensure a proper sizing and strategy are defined regarding equipment lifecycle, patching and upgrades. Leads monthly recurrent review sessions where TDC leadership will assess systems health, trends and potential risks. Identifies processes improvements, Standard Operating Procedure (SOP) accuracy and overall needs for improvement to ensure appropriate resources are properly allocated to allow TDC to deliver the necessary services to the operation. Analyses and proposes changes in the sourcing models to best serve the allocated budget and functional needs and best meet service levels.

Supports staff assessment evaluations and professional development plans to identify training needs for users and department staff. Makes recommendations for annual training required for department staff. Ensures appropriate change management controls are implemented within the operation to ensure successful implementations and proper risk mitigation. Collaborates with the appropriate resources to ensure all systems are in compliance with Cyber Security requirements and Payment Card Industry (PCI) standards.

Responsible for the department technical team and to structure the appropriate levels of control, workplan, achievements and overall performance of each team member. Responsible for maintaining team morale and engagement. Works with the Project Management (PM) department to ensure proper allocation of resources is available given the project needs and accountability of levels of effort and dedication.

Ensures that technical documentation originating in the Department is up to date and an accurate reflection of the associated infrastructure. Participates and leads the team in the adoption of enterprise grade Information Technology (IT) asset management standards, architecture and technology and roadmap.

Provisions system access and specialized security to State employees, contractors, and consultant personnel as authorized for Data Center and technology environment including granting, auditing, and terminating, access to technology environment based on the Department and Turnpike's policies and procedure for use of technology resources. Participates and supports the department throughout the necessary audits and review processes. Ensures the department compliance with all current and future requirements triggering the necessary actions to address any potential gap. Works closely with the District Information Technology teams and Department’s Central Office on the coordination of information technology activities, projects and initiatives and serves in place of Tolls Data Center director in their absence.

KNOWLEDGE, SKILLS AND ABILITIES: Knowledge, skills and abilities, including utilization of equipment, required for the position: Skilled in project control and cost estimating techniques; Skilled in change control, change management and Quality assurance standards; Skilled in enterprise technology operations and procedures and associated management system/standards; Knowledge of technology components of a standard IT infrastructure including but not limited to Database systems, Virtual Servers, Oracle and Windows environments, etc. Ability to identify and define user task needs; Ability to conduct short and long range project planning studies; Ability to plan, organize and coordinate work assignments; Ability to understand and interpret technical materials; Ability to communicate technical data processing information to end users and vendors verbally and in writing; Ability to process information logically and solve problems; Ability to understand and apply applicable rules, regulations, policies and procedures; Ability to lead and manage professional and technical staff; Ability to establish and maintain effective working relationships with others; Ability to support, troubleshoot and manage networked equipment, database and wireless environments and virtualized technology resources.

OTHER JOB RELATED REQUIREMENTS: Overnight travel required. Incumbent must be available to work during off-duty hours.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.