SUNPASS BUSINESS PARTNERSHIP MANAGER - 55006672

Requisition No: 864131 

Agency: Department of Transportation

Working Title: SUNPASS BUSINESS PARTNERSHIP MANAGER - 55006672

 Pay Plan: SES

Position Number: 55006672 

Salary:  $95,274.65 - $110,000.02 

Posting Closing Date: 11/02/2025 

Total Compensation Estimator Tool

STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION

JOB POSTING DESCRIPTION

801 / SunPass Program

PENDING CLASSIFICATION UPDATE

OPEN COMPETITIVE

SELECTED EXEMPT SERVICE

FULL-TIME

CONTACT PERSON: Lisa Morgan 

CONTACT PHONE NUMBER: 561-488-5303

CONTACT EMAIL ADDRESS: Lisa.Morgan@dot.state.fl.us

ANTICIPATED BI-WEEKLY SALARY: $ 4,230.77

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.

Our Mission

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

Our Vision

As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

The Work You Will Do:

SunPass Business Partnership Manager – Office of Toll Operations- SunPass Program

This position will manage and provide policy direction to the SunPass Retail Program. The incumbent will manage, develop and promote transponder sales initiatives and secure new partnerships with major retailers, chains, distributors, packagers, Florida Department of Transportation (FDOT) Welcomes Centers and Rest Areas, other distribution channels, and other agencies.

The Difference You Will Make:

Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication. 

How You Will Grow:

FDOT encourages our team members to grow through engagement, empowerment, training, and professional development.  Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses. 

Where You Will Work:

Office of Toll Operations

**This position may be located in Boca Raton, FL 33434, Orlando, FL 32835, or Pompano Beach, FL 33068. ***

Annual Salary Range:

$95,274.65 - $110,000.02

Your Specific Responsibilities:

Manage and provide policy direction to the SunPass Retail Program.  Manage, develop and promote transponder sales initiatives and secure new partnerships with major retailers, chains, distributors, packagers, Florida Department of Transportation (FDOT) Welcomes Centers and Rest Areas, other distribution channels, and other agencies. Manage the SunPass activation kiosk program. Direct, plan, and execute distribution activities, forecasting purchases, packaging, and inventory of transponders and SunPass product accessories (e.g., manuals, user's guides, forms, brochures, applications, etc).   Plan, develop, implement, and monitor program changes and determine compliance with laws, rules, and procedures.  Prepare and present research reports, exhibits, and materials to management and other officials.  Serve as a liaison between the agency and other local, state, federal offices, and private firms within the framework of SunPass operations.  Assume direct accountability for own work. Create, maintain, and provide reports that will measure program and initiative results.

Manage the development, implementation, and maintenance of relationships with government and commercial market clients and service partners associated with the SunPass Plus parking program and the rental car service provider programs.  This includes, but is not limited to, contract development and management, conducting complex research, analysis, studies, and evaluation to identify creative solutions to program challenges.  Provide direction, information, and feedback to operational staff and other departments to ensure their awareness of all program and partner-related items, procedures, and compliance issues. Work with the operations team and other departments to ensure that staff is adequately informed and prepared for any new implementation of program changes and developments. Create, maintain, and provide reports that will measure program and initiative results.

Develop, maintain, and manage all contractual agreements between Florida’s Turnpike Enterprise -SunPass and external partners, including toll agencies, rental car service providers, intermediary service providers, SunPass Plus parking providers, retailers, county tax collectors, transponder suppliers, warehouse and fulfillment service providers, and other business partners.  Responsible for managing contract renewals, extensions, modifications, amendments, and any changes to contract or agreement terms and conditions.

Manage the development, implementation, maintenance, and expansion of a Money Services Business program.  The Money Services Business program consists of a network of retail locations providing secure, convenient, fast (real-time), and reliable options for cash replenishment of prepaid SunPass® transponder accounts, Document Payments of TOLL-BY-PLATE Invoices, and Uniform Traffic Citations (UTCs), and sales of SunPass transponders for the cash preferred customer.   Create, maintain and provide reports that will measure program and initiative results.

Administer the SunPass packaging program which includes contract compliance, marketing, quantity and demand estimates, and invoices. Provide direction, information, and feedback to department senior management via attendance at management meetings.   Provide direction, information, and feedback to operational staff and other departments to ensure their awareness of all marketing and packaging vendor planning. Work with the operations team and other departments to ensure that staff is adequately informed and prepared for any new implementation of marketing or packaging vendor information. Create, maintain, and provide reports that will measure project and initiative results. 

Attend internal meetings, public meetings, and planning sessions as appropriate to keep up-to-date on project developments and operational issues. Attend workshops, trade shows, and seminars to keep up-to-date on changes in the industry. Work with the Public Information Officer in the planning, coordinating and securing of promotional events.

Perform other duties as assigned.  Serves in times of emergency to support state response efforts and ensuring continuity of operations.

The Successful Candidate will have the following required Knowledge, Skills, and Abilities:

Knowledge of:

• management practices and principles
• marketing and public relations principles and practices
•  

Skills in:

• managing business relationships and partnerships, including contract management
• using word processing, spreadsheet, email, presentation applications

Ability to:

• review, understand and create procurement and contract documents
• establish and maintain working relationships with others
• communicate verbally and written
• work independently and determine priorities
• develop, implement, understand and follow instructions, policies and procedures
• interact with the public in a professional and courteous manner
• handle multiple tasks
• remain calm and effective when under pressure or interrupted
• develop, prepare and review reports
• plan workloads, work objectives and time utilization
• oversee and manage staff

SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES.  QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.  In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities.  Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided.  Please contact the Florida Department of Transportation’s Human Resources Office at (850) 414-5300 for assistance.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.