TOLL SENIOR BUSINESS ANALYST - 55014051

Requisition No: 863806 

Agency: Department of Transportation

Working Title: TOLL SENIOR BUSINESS ANALYST - 55014051

 Pay Plan: SES

Position Number: 55014051 

Salary:  $70,000.06 

Posting Closing Date: 10/30/2025 

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STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION

JOB POSTING DESCRIPTION

857 / Tolls Data Center

PENDING CLASSIFICATION UPDATE

 OPEN COMPETITIVE

SELECTED EXEMPT SERVICE

FULL-TIME

CONTACT PERSON: Alenda Baugh-Samuels

CONTACT PHONE NUMBER: 407-264-3559

CONTACT EMAIL ADDRESS: alenda.baugh-samuels@dot.state.fl.us

ANTICIPATED BI-WEEKLY SALARY: $ 2,692.31

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.

Our Mission

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

Our Vision

As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

The Work You Will Do:

Toll Senior Business Analyst/ Office of Toll Operations/Tolls Data Center

This position supports Toll Operations by identifying and addressing reporting needs across business units at operational, tactical, and strategic levels. It involves guiding teams on best practices in data reporting and analytics, including the use of AI and machine learning, and leading the planning and implementation of reporting projects to meet stakeholder requirements.

The Difference You Will Make:

Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication. 

How You Will Grow:

FDOT encourages our team members to grow through engagement, empowerment, training, and professional development.  Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses. 

Where You Will Work:

Office of Toll Operations

7941 Glades Rd.

Boca Raton, FL 33434

Anticipated Annual Salary:

$70,000.06

Your Specific Responsibilities:

Works with the different business units within Toll Operations to identify reporting needs at different business units within Toll Operations to collaborate on identifying reporting needs at operational, tactical, and strategic levels across various departments.  Provides guidance to the different business units as to best practices, lessons learned, and opportunities to leverage advanced reporting and analytics capabilities, including machine learning and AI. Plans, develops, and implements reporting projects that fulfill business unit stakeholder reporting needs.

Works with the Business Intelligence technical team to structure and develop the appropriate implementation plan for the development of reports and dashboards for all areas of Toll Operations, including but not limited to the SunPass Program, Customer Service Operations, image review, transponder fulfillment, roadside systems, back-office, and transaction processing. Works with subject matter experts, technical teams, and tolls leadership to identify key performance indicators (KPIs) and other metrics that are relevant to each business area. Designs and develops actionable analytics, dashboards, and scorecards, presented to stakeholders as insightful data visualizations.

Identifies, designs, implements, and maintains reporting database schemas, views, tables, and other data structures that are needed to support reporting capabilities. Creates dataflows and data pipelines to automate the flow of data from the data source to the reporting platform.

Provides overall administration of the reporting platform and end user support. Configures the reporting platform ensuring all configuration adheres to Department policy regarding data security standards.

Develops and maintains the Toll Operations data catalog, data dictionary, and business glossary, ensuring all data assets are accurately documented. Provides visibility of available data assets to business users.

Provides training to the Business Intelligence user community. Conducts individual and small group training sessions with users to facilitate initial onboarding and ongoing development of user skills.

Serves in times of emergency to support state response efforts ensuring continuity of operations.

The Successful Candidate will have the following required Knowledge, Skills, and Abilities:

Knowledge of:

• the methods of data collection, interpretation, and analysis
• relational database theory and technology
• systems role-based access control and row-level security

Skills in:

• identifying, analyzing, and interpreting trends or patterns in complex data sets using Business Intelligence tools and Structured Query Language (SQL)
• validating summary reports and data sets by inspecting detail data
• Skilled in interpreting business rules and reviewing transactional data to ensure conformance
• identifying occurrences of system anomalies
• operations analysis
• change control, change management, and quality assurance standards
•  

Ability to:

• work closely with management to prioritize business and information tools
• collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• conduct short- and long-range projects and tasks
• plan, organize, and coordinate work assignments
• work in a multi-disciplinary environment
• communicate technical information to non-technical audiences
• establish and maintain effective working relationships with others

Other Job-Related Requirements:

Must remain available to work during off duty hours.

SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES.  QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.  In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities.  Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided.  Please contact the Florida Department of Transportation’s Human Resources Office at (850) 414-5300 for assistance.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.