REGIONAL OPERATIONS SUPERVISOR - SES - 60005777

Requisition No: 872026 

Agency: Children and Families

Working Title: REGIONAL OPERATIONS SUPERVISOR - SES - 60005777

 Pay Plan: SES

Position Number: 60005777 

Salary:  $62,226 - $75,280 annually 

Posting Closing Date: 03/19/2026 

Total Compensation Estimator Tool

The Florida Department of Children and Families (DCF or Department) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking, and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Substance Abuse and Mental Health (SAMH) Program office is recognized as the single state authority for substance abuse and mental health services. The Office of SAMH is statutorily responsible for the planning, evaluation, and implementation of a comprehensive statewide system of care for the prevention, treatment, and recovery of children and adults with serious mental illnesses or substance use disorders.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

*** ANTICIPATED VACANCY ***

THIS IS NOT A TELEWORK POSITION.  CANDIDATE WILL BE REQUIRED TO WORK IN THE OFFICE.

This is a highly responsible and professional position that will serve as a Regional Operations Supervisor within the SAMH Regional Office. This is professional work supervising and directing employees. The primary duty of the incumbent in this position is to spend the majority of their time communicating with, motivating, training and evaluating employees, planning and directing their work; and having the authority to effectively recommend actions such as: hire, transfer, suspend, layoff, promote, discharge, assign, and reward or discipline direct reports. Evaluates employees against established standards and takes appropriate actions when necessary (i.e. recognition, reward, corrective action, etc.).

Specific Duties and Responsibilities include:

• The Regional Operations Supervisor position will work with multiple systems within the Behavioral Health continuum to assist with quality, service array, oversight, performance, and integration. This is a supervisory position responsible for contract management, monitoring and administering the System of Care to ensure that the community mental health and substance abuse service delivery components operate in a coordinated, efficient manner. This position exercises independent judgment in formulating policies and procedures which have significant impact on personnel, administration, and regional operations.

• Provide oversight for the regional compliance technical assistance and monitoring activities; ensure technical assistance and training is provided related to SAMH programs.  Completes, organizes, and maintains monitoring documentation in accordance with unit standards and record retention requirements.

• The position provides oversight and is responsible for assisting the Regional Operations Manager in all matters as it relates to Regional Operations, such as monitoring, providing oversight of the ROQI's and serving as a back up to the Regional Operations Manager.

• Evaluate programming, planning, monitoring and evaluates major treatment, services, or rehabilitative programming. This may include interpretation of state and circuit guidelines, policies, statutes, rules and regulations, monitoring, supporting community partnerships, assist with community training.

• Oversee staff with data responsibility in obtaining data from multiple sources, inputting it into exiting templates for continued oversight and process improvement for the region.

• Provide technical assistance to the Managing Entity, to the providers, and the community based on statute, administrative code, and operating procedures.

• Create and maintain regional community and cross program partnerships by attending staffing’s, and regional community and committee meetings as needed.

• Serve as a subject matter expert on the Managing Entity Continuing Oversight Team as specified in Section 287.057(26), if applicable. Cultivate sustainable relationships through open and interactive communication.

• Recommend and initiate quality improvement strategies and quality control. Works with staff to identify error trends. Acts as a facilitator for quality improvement efforts. Analyzes data from all levels of monitoring including qualitative and quantitative data. Prepares reports and presentations. Monitors and evaluates operational outcomes. Assists with operational planning and service delivery. Cultivate sustainable relationships through open and interactive communication. Present information to management effectively.

• Provide critical information to the Regional Operations Manager, Director of Regional Operations and Initiatives and SAMH leadership.

• Performs other duties and responsibilities as assigned by the Regional Operations Manager of Substance Abuse and Mental Health. 

Emergency Response

In response to emergency events, the incumbent may be required to work irregular hours, to work more than 8 hours per day, to work extended periods (including weekends and holidays), to work at locations other than their official headquarters, and to perform duties in addition to those outlined in the position description.  Deploy to communities affected by natural disasters within 24-48 hours of impact to represent the organization to promote and implement post-disaster services.

This team member understands the conditions necessary to launch substance use and mental health interventions and services when appropriate and builds the pathways and partnerships to achieve established goals.

This leader will be responsible for the following activities while on deployment:

• Assess the impact, needs and assist with the development of a response strategy and goals for the impacted community and implement disaster response plans.
• Recommend deployment strategies to provide direct assistance.
• Coordinate psychological and mental health resources and services for individuals, first responders, and communities impacted by disasters.
• Provide critical information to the Department and stakeholders.

Knowledge, Skills and Abilities required for the position:

• Knowledge of state, federal, and local substance abuse and mental health laws, statutes, and regulations, including: Chapter 397, F.S., and 65D-30, F.A.C. Chapter 394, F.S., 65E-5 F.A.C., and 65E-12, F.A.C.

• Knowledge of behavioral health care, including substance use, mental health, and co-occurring disorders.

• Knowledge of methods for compiling, organizing, and analyzing data.

• Knowledge of SAMH’s vision, mission, and strategic goals.

• Knowledge of methods to develop policy analysis, program evaluations, management reviews, and budget analysis.

• Knowledge of project management principles and leadership practices.

• Skill in utilizing Microsoft Office applications, especially Excel, and other relevant technology.

• Skill in negotiating and communicating clearly within diverse settings and with varied stakeholders.

• Skill in effectively organizing and prioritizing work assignments. Skill in analyzing and interpreting data to inform decision-making.

• Skill in project management, including implementing and managing complex projects.

• Skill in engaging cooperatively and professionally with internal and external stakeholders.

• Skill in supervising, leading, and guiding teams effectively.

• Skill in developing and maintaining collaborative relationships with community partners and stakeholders.

• Skill in representing the SAMH office in community and regional settings.

• Ability to work both independently and as part of a team.

• Ability to travel throughout the Region as needed.

• Ability to adapt and function effectively in fast-paced and dynamic environments.

• Ability to solve complex problems and propose effective solutions.

• Ability to manage multiple priority projects seamlessly and nimbly.

• Ability to execute projects, assignments, and policy updates accurately and efficiently.

• Ability to collaborate and coordinate appropriate treatment planning across systems of care.

• Ability to design and execute research to develop policy and program evaluations.

• Ability to monitor and evaluate the quality of service and regulatory compliance.

• Ability to communicate effectively and comfortably with diverse groups and in various settings.

Minimum Qualifications

• Two years of professional experience supervising or serving in a leadership role.

• One year of experience writing formal business communications, including emails.

• A bachelor's degree from an accredited college or university is preferred and four years of professional experience in systems analysis, management analysis, program planning, program research, program evaluation, engineering or administrative work.

• A master's degree from an accredited college or university can substitute for one year of the required experience.

• Professional experience as described above can substitute on a year-for-year basis for the preferred college education. 

 Benefits of Working for the State of Florida:

• Health insurance

• Life insurance; $25,000 policy is free plus option to purchase additional life insurance

• Dental, vision and supplemental insurance

• Retirement plan options, including employer contributions
• (For more information, please click www.myfrs.com);

• Nine paid holidays and one Personal Holiday each year;

• Flexible Spending Accounts;

• Opportunities for career advancement;

• Tuition waiver for public college courses;

• And more!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

DCF EMPLOYMENT DISCLOSURES

US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.

SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS).  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.

RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.

• BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

If you experience problems applying online, please call the People First Service Center at (877) 562-7287. 

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.