DISTRIBUTED COMPUTER SYSTEMS CONSULTANT - 64053956

Requisition No: 850278 

Agency: Department of Health

Working Title: DISTRIBUTED COMPUTER SYSTEMS CONSULTANT - 64053956

 Pay Plan: Career Service

Position Number: 64053956 

Salary:  $49,000-$54,000 

Posting Closing Date: 04/07/2025 

Total Compensation Estimator Tool

Open Competitive:

Thank you for your interest in career opportunities with the Florida Department of Health in Manatee County.  If you are looking to establish a successful career in Public Health, you have come to the right place. We have competitive salary, great benefits, along with a new expedited recruitment approach, and opportunities for career advancement. Many of our innovative and successful health programs are recognized throughout Florida.  We hope you decide to join our team!  Applicants will be contacted directly if selected for an interview.

The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Manatee County in its mission to protect, promote and improve the health of all people in Florida through integrated state, county and community efforts and its efforts and its vision To be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work.

Your Specific Responsibilities:

The Florida Department of Health in Manatee (DOH-Manatee) is a customer driven public health organization in continuous pursuit of performance excellence.

Our Mission – To protect, promote, and improve the health of all people in Florida through integrated state, county and community efforts.

Our Vision – To be the Healthiest State in the Nation.

Our Values - Innovation, Collaboration, Accountability, Responsiveness, Excellence (ICARE)

Provides accurate, timely desktop technical work installing, implementing, maintaining, and supporting computer systems for use by end-users including the hardware & software components to both Department and outside agency customers. Take on primary and secondary IT responsibilities within the IT department to support the team, staff, and clients at the FDOH. Coordinates work assignments with appropriate department staff as well as other FDOH staff. Performs necessary follow-ups with customers to ensure that requests are handled efficiently and that quality solutions are provided.

Recognizes and analyzes priority issues for escalation.  Provides detailed information regarding the issues to effectively solve problems in a timely and organized manner using industry best practices and procedures. Maintains all assigned issues within the Department’s Cherwell Tracking System. Adds updates and provides status information to the Tracking System in a timely and accurate manner.  Identifies and documents resolutions while sharing the documentation and findings with other team members.

Consults with regional, agency customers and various IT vendors in conducting system assessments to define customer needs, system requirements and LAN/WAN connectivity requirements.

Provides desktop support to customers regarding hardware and software troubleshooting. Lifts computers, monitors, printers, etc. (weighing up to 50 pounds) and transport them to installation sites around the County and within the FDOH sites and related facilities.  Performs Asset Management Custodial duties in Asset Management System and Asset Panda.

Manages computer users in Active Directory (AD) in a timely manner creating, updating and deleting user accounts when changes in human resources occur.  Maintains distribution lists and security groups in AD.  Familiar and experience with Windows Group Policy Management.  Sanitizes computer equipment for disposing of equipment through disposal process

Works together with local, county, and state IT teams maximizing the usage of technological resources including, but not limited to, SCCM imaging, computer hardware support, LAN and VoIP network support.  The incumbent will also work on special IT projects as assigned by the Data Center Director.  The incumbent may be required to perform some duties outside normal work hours or days to reduce interference with the health department's normal work day.  Stays current with new technology.  Performs related duties as required.

Provides support for hosted Voice Over IP (VoIP) phones and LAN/WAN connectivity troubleshooting to coordinate repairs with state and local support staff. Open and manage VoIP support tickets with MSP, Hayes.

Support client hardware/software upgrades and migrations as directed by the Data Center Director and maintain excellent communication with all FDOH staff, partners, and team members of the technology department.

Support and/or be responsible for planning, organizing, implementing, monitoring progress, and completing a wide range of IT projects, ensuring projects are delivered on time and within budget. This can include the use of business analytics, effective communication, teamwork, stakeholder engagement, risk management, and resource management

Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge of the basic terminology, concepts and techniques of computers, data processing, software  and computer programming
• Knowledge of problem-solving techniques
• Knowledge of the principles, practices and techniques of computer programming and/or computer systems analysis
• Knowledge of the principles related to providing customer service
• Knowledge of data security and data protection best practices
• Knowledge of Microsoft Office 365 applications
• Knowledge of Windows 10 or newer operating systems and compatible applications
• Ability to think logically and to analyze and solve problems
• Ability to analyze needs and product requirements to create design.
• Ability to develop approaches for implementing ideas.
• Ability to use mathematics to solve problems and perform mathematical calculations.
• Ability to identify and define user task needs.
• Ability to establish and maintain effective working relationships with others.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate technical data processing information effectively.
• Ability to establish and maintain effective work relationships with others
• Ability to provide support in Microsoft Office 365 applications
• Ability to provide support of latest Microsoft desktop operating systems and compatible applications
• Skilled at finding and identifying essential information
• Skilled at providing Desktop Support
• Skills at Group Policy and Active Directory Management
• Skill performing application analysis, designing applications, writing application specifications and documentation.

Qualifications:

• Valid Driver’s License

• Active CompTIA A+ and or Network+ certifications preferred.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Manatee County

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.