INFORMATION SPECIALIST II (WT: DEALER ASSISTANCE SPECIALIST) - 76005202

Requisition No: 886446 

Agency: Highway Safety and Motor Vehicle

Working Title: INFORMATION SPECIALIST II (WT: DEALER ASSISTANCE SPECIALIST) - 76005202

 Pay Plan: Career Service

Position Number: 76005202 

Salary:  $34,760.04 Annually 

Posting Closing Date: 11/08/2026 

Total Compensation Estimator Tool

DIVISION OF MOTORIST SERVICES

BUREAU OF DEALER SERVICES

*Career Service (CS) Opportunity*

*Open Competitive Advertisement*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history.  Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position. 

Contact Person: Joseph Marks, (941) 723-4036, JosephMarks@flhsmv.gov

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers. 

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

Duties and Responsibilities

The Bureau of Dealer Services is seeking a motivated individual to join our team and fill the Dealer Assistance Specialist position currently open. As part of Motor Field Operations, you will be responsible for providing information and guidance to licensed dealers, regional offices and tax collector office staff while also providing operational administrative support. This work will involve:

• Researching, reviewing and analyzing applications and documentation for the issuance of dealer licenses, revocations, cancellations, titling and registrations.
• Serving as the primary contact for dealer licensing matters related to independent, wholesale, salvage, auctions, used and new recreational vehicle dealers and mobile home dealers.
• Processing requests from dealers, law offices, courts and the public.
• Processing title application transactions based on policies and procedure for the issuance of Florida titles and/or registrations.
• Reviewing the filing of consumer complaints and researching to compile pertinent information such as dealer inquiry, customer records and vehicle records to predetermine jurisdiction for further investigation.
• Performing administrative tasks, such as maintaining files, composing correspondence and preparing reports.
• Maintaining inventory of office supplies and using MyFloridaMarketPlace (MFMP) to purchase new supplies.

Knowledge, Skills, and Abilities

• Administrative Skills – skilled in filing, data entry, maintaining records, preparing correspondence, taking notes, and completing forms.
• Customer Service – Works with clients and customers (internal and external) to assess their needs, provide information or assistance, resolve their problems or satisfy their expectations; knowledge of the quality products and services provided.
• Interpersonal Skills – shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others, develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Laws, Policies, and Procedures – Knowledge of, and ability to apply, state motor vehicle/driver license laws and FLHSMV operations, policies, and procedures.
• Oral Communication – Expresses ideas and facts to individuals or groups effectively, makes clear and convincing oral presentations; listens to others; facilitates an open exchange of ideas.
• Self – Management – Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior and ability to research to identify compliance and/or problem-solving matters.
• Technology Application – Uses machines, tools, or equipment effectively; uses computers and computer applications to analyze and communicate information in the appropriate format.
• Writing – Recognizes or uses correct English grammar, punctuation, and spelling; communicates information in a succinct and organized manner, produces written information which may include technical material that is appropriate for the intended audience.
• Technology – Microsoft Word, Excel, Access, Outlook, Florida Real-Time Vehicle Information System (FRVIS), National Insurance Crime Bureau (NICB)database, Canadian Police Information Centre database, SharePoint, the Internet.
• Equipment – Computer, printer, fax machine, multi-line telephone, copier, scanner, postage machine, credit card processing machine.

Preferred Qualifications

Preference will be given to candidates with the following:

• Microsoft Office including Word and Excel.
• Providing customer service in a professional/business setting, resolving customer inquiries and/or complaints.
• Performing data entry and/or maintaining electronic databases.
• Composing, drafting, and/or preparing written correspondence.
• Operating office equipment; computer, copier, fax, multi-line telephone, printer and scanner.
• Individuals who are bi-lingual (ability to speak and read the Spanish language).

Preference will also be given to applicants who have experience handling cash and collecting payments/fees, using (MFMP) MyFloridaMarketPlace and (FRVIS) Florida Real-Time Vehicle Information System, and working knowledge of State of Florida motor vehicle statutes, rules and/or regulations.

Job Related Requirements

• The position you are applying is subject to a Level 2 background check, along with Criminal Justice Information System (CJIS) clearance, to include a fingerprint-based check of the criminal records of the FBI, as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes.  Please note that, since this position requires CJIS clearance, the Department will have access to all an applicant’s criminal and juvenile delinquency records, even those that have been sealed or expunged. 
• This position requires the incumbent to have and maintain a valid driver’s license in good standing. This means there can be no cancellations, suspensions, or revocations for a minimum of three years prior to employment and for the duration of employment. There can be no more than three chargeable crashes or any violation of Chapter 316, Florida Statutes, during any consecutive three-year period prior to and throughout employment.
• This position requires occasional heavy lifting.  Applicants must be willing and able to move and lift boxes weighing up to 25 pounds.
• Occasional day travel is required.

General Information

• The state of Florida hires only U.S. citizens and lawfully authorized alien workers. All selected applicants are required to provide identification and either proof of U.S. citizenship or proof of authorization to work in the U.S. The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) does not participate in employment sponsorship for work visa status (e.g., H-1B) or for Curricular Practical Training (CPT) or Optional Practical Training (OPT, STEM OPT).

• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI.  Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.

• In accordance with Section 110.1128, Florida Statutes, male applicants who were required to register with the Selective Service System must provide proof of registration or documentation verifying exemption status during the hiring process.

• The elements of the selection process may include a skill assessment and/or oral interview.
• FLHSMV employees are paid once a month on the last workday of each month.  All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.