OPERATIONS REVIEW SPECIALIST - 60075437

Requisition No: 838163 

Agency: Children and Families

Working Title: OPERATIONS REVIEW SPECIALIST - 60075437

 Pay Plan: Career Service

Position Number: 60075437 

Salary:  $47,500.18 annual / Per DCF Salary Policies 

Posting Closing Date: 10/03/2024 

Total Compensation Estimator Tool

Operations Review Specialist

Suncoast Region

Hillsborough & Manatee County

Current employees will be compensated in accordance with the DCF salary policy.

Duties and Responsibilities:

This is a higly responsible, professional position requiring extensive knowledge of the dynamics of child abuse and neglect, laws rules and applicable policies that guide practice, as well as work experience in child welfare programs. The incumbent must have the skills needed to review cases, review and analyze data obtained through reviews to address complex management and systemic problems and formulate recommendations for the effective solution of these problems. Specific duties and responsibilities of the position include:

Complete various types of case reviews to determine compliance with laws, rules, policies and procedures and to assess the quality of services provided to children and their families. Analyze the data and provide a written report addressing findings from the review to include critical issues that affect child safety and offer recommendations to address problem areas/issues.

            Formulate corrective action recommendations to address complex programmatic, management and systemic issues resulting from reviews. Track cases with critical safety concerns and provide oversight of corrective plan updates. Provide technical assistance and/or training as needed to Region staff.

            Conduct timely analysis of reports generated by the Florida Safe Families Network (FSFN) and other departmental information systems to assess Region performance on key indicators and outcome measures. Identify potential problem areas and take appropriate follow-up action, ensuring compliance with applicable statutes, rules, policies, department mandates and performance standards.

Implement Departmental rules and procedures, ensuring staff are provided training regarding Department procedures and rules, and monitor staff compliance with rules and procedures.

Provide case consultation when needed or requested.

Administer ongoing periodic assessments of staff development needs and secure needed in-service or specialized training.

Assist in tracking the certification process for all child protective investigators and supervisors in coordination with the Florida Certifcation Board.

Perform other related duties.

Knowledge, skills and abilities, including utilization of equipment, required for the position:

Operational experience in child protective investigations, ability to collect, evaluate and analyze data and information; report writing skills and experience; knowledge of and experience in working cooperatively with community agencies; proficient in computer skills and other systems used to record and track information and data. Proficient in the Department’s child protection and child welfare information system.

Licensure/registration/certification requirements (If applicable, list the appropriate Florida Statute or federal regulation cite): Child Protection Professional Certification.

Must maintain a valid driver's license.

Job Specific

1.1 Quality Assurance Activities

1. Providing consultation on case review samples
2. Compiling and analyzing data
3. Producing reports that summarize review findings, analyses, and recommendations for improvement

Job Specific

1.2 Special Projects

1. Review and complete any special projects received through the program office or manager
2. Ensures communication with requestor and provide update on status of project
3. Ensures timely completion of projects
4. Performs additional duties as assigned

1.3 PROFESSIONALISM

Demonstrates professionalism through work habits and approach toward customers, teammates and leadership as indicated by: Indicator 1 : Human Relations Skills – Demonstrates professional competency and works well with others; communicates clearly and listens effectively; keeps others informed.
Indicator 2: Administrative Skills – schedules personal leave requests in advance and ensures work assignments are covered; submits and approves timesheets within required time frames.
Indicator 3: Self Direction – Is well organized; uses time effectively; acts independently; Takes the initiative and is proactive with regard to work.

1.5 ENSURE PRODUCTIVITY & QUALITY IN UNIT WORK

ENSURES PRODUCTIVITY & QUALITY OF UNIT AS INDICATED BY:
Indicator 1: Tracks unit performance metrics to ensure unit meets productivity and quality requirements
Indicator 2: Drives implementation of productivity and quality improvement programs and/or initiatives within the functional unit
Displays the performance expectation description.
ENSURES PRODUCTIVITY & QUALITY OF UNIT AS INDICATED BY:
Indicator 1: Tracks unit performance metrics to ensure unit meets productivity and quality requirements
Indicator 2: Drives implementation of productivity and quality improvement programs and/or initiatives within the functional unit
Displays the performance expectation description.

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. 
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits.

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Growth Opportunities:

With 12,000 employees across the state DCF promotes opportunities and training for all.  Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.

Where you will work:

Florida is the only state that borders both the Atlantic Ocean and the Gulf of Mexico.  In other words, no matter where you land in Florida, you’re never more than 60 miles from a body of saltwater.  And if the beach isn’t your scene, there are 175 state parks to explore!  Meanwhile, Floridians hail from a wide range of backgrounds, cultures, ethnicities, and walks of life, making it an incredibly diverse melting pot that many residents and visitors to Florida love.  The Sunshine State is a great place to live and work – Come join our team!

About Department of Children and Families:

Mission:  The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Vision:  We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.

Values:  A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve. 

To learn more please visit https://www.myflfamilies.com/.

• If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.
• The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

We hire only U.S. citizens and lawfully authorized alien workers.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.