OPS HEALTH SERVICES REPRESENTATIVE - 64941009

Requisition No: 843024 

Agency: Department of Health

Working Title: OPS HEALTH SERVICES REPRESENTATIVE - 64941009

 Pay Plan: Temp

Position Number: 64941009 

Salary:  $20.00 per hour 

Posting Closing Date: 12/26/2024 

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Thank you for your interest in career opportunities with the Florida Department of Health in Manatee County.  If you are looking to establish a successful career in Public Health, you have come to the right place. We have competitive salary, great benefits, along with a new expedited recruitment approach, and opportunities for career advancement. Many of our innovative and successful health programs are recognized throughout Florida.  We hope you decide to join our team!  Applicants will be contacted directly if selected for an interview.

The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Manatee County in its mission to protect, promote, and improve the health of all people in Florida through integrated state, county, and community efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness, and Excellence in all aspects of their work. 

The incumbent serves in a developmental capacity, providing direct disease and public health awareness intervention activities under the auspices of the TB Control Services Program, including but limited to Partner Services (PS), Epidemiological cases analysis and investigations, notification, counseling and referral services of individuals exposed or at-risk of infection from tuberculosis. Direct guidance and instruction on work methods, procedures, and techniques are provided. All activities are performed observing federal, state, department and CHD Information Security and Confidentiality statutes, rules, regulations, policies, Technical Assistance Guidelines (TAGs) and Internal Operating Procedures (IOPs). Works under the direct supervision of a Senior Community Health Nursing Supervisor.

TB CONTROL SERVICES PROGRAM

This position provides support services to patients in the field and in clinic for the Tuberculosis program and other programs as needed. This medical assistant primary responsibilities are allocated to TB Control services to ensure proper patient care and compliance with program standards and objectives.

• Conducts interviews of confirmed TB patients as well as those with a positive TST to identify other close contacts that requires medical intervention/evaluation. Administer Mantoux Skin Test.
• Works with public and private health related agencies and other institutions and individuals to provide health education relative to TB Control methods consistent with TB Control Standards.
• Provides home visits for infectious or potentially infectious TB cases, evaluate contacts and follow up with Class B immigrants.
• Support/administer Direct Observation Therapy (DOT) efforts.
• Conducts field visits to locate individuals who are delinquent, non-compliant, or lost to medical supervision to ensure treatment is completed as prescribed.
• Assures patient compliance by routine home visits to potentially non-compliant individuals for medications, drug ingestion, specimen collection, monitoring therapy and patient counseling.
• Provides Pre/Post test interviewing and counseling for clients with negative or positive HIV/STI/TB tests.

• Participates in clinical, community or impromptu screening activities and or community education and or targeted outreach programs by assisting in the identification, planning, and implementation along with performing venipuncture techniques. These activities will occurred before, during or after normal working hours and or weekends or holidays.
• Completes required records and reports, including case management forms, laboratory request forms, travel reinvestment forms, HMS service codes, Employee Activity Reports (EAR’s) etc.

• In accordance with current CHD and TB program policies and or procedures Provides technical assistance not considered part of routine duties including but not limited to – Epidemiological assistance to other CHD’s or program areas, public health awareness and emergency response situations.
• Performs other duties as assigned.

ADMINISTRATIVE SUPPORT:

• Assist the Clinical Director in retrieving data using Meaning Full Data model to be analyzed, including
• assessing customer surveys, complains and other public related correspondence.
• Participates in preparation of various meetings.
• Assess supplies reorder level, maintain positive balances of items required for the optimal functioning of outreach events.      
• Copies and distributes materials as needed to others.
• Professionally greets and assists customers from culturally diverse backgrounds. Ensures services are 
• provided that satisfy the needs of the customer.
• Provide emergency coverage as needed.
• Adheres to laws, regulations, policies and procedures for ethical public health practice (e.g. HIPAA, administrative codes, etc.)
• Must maintain quality of services delivered in all tasks associated with position.

LABORATORY BACK UP

• Performs Laboratory testing and patient servicing in a Health Department laboratory either alone or in cooperation with another technician or technologist.  Acts as a Medical Assistant in a laboratory setting. 
• Performs daily maintenance of equipment.
• Maintains a clean and disinfected environment in lab at all times. 
• Prepares specimens for transport to outside labs.
• Records and maintains records and results as required by Florida statutes.  Requisitions supplies as needed.
• Results of lab testing performed are recorded timely and accurately in Electronic Medical Record.  Performs venipuncture’s, urine or sputum collection and finger sticks for all clinics on all age groups.  Responsible for quality control of lab testing and equipment.
• Helps coordinate laboratory flow with clinic nursing supervisor and/or Director of Nursing.

ADDITIONAL JOB-RELATED REQUIREMENTS INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Emergency Duty - Incumbent may be required to work during or beyond normal work hours or days in the event of an emergency. Emergency duty required for the incumbent includes working in special needs or Red Cross Shelters, or to perform other emergency duties including, but limited to responses to or threats involving any disaster, or threat of disaster, man-made or natural.
• Trainings/Meetings- Attend all mandatory meeting/trainings as assigned by the position.
• Confidentiality- Ensure all information held in the health records is confidential with access governed by state and federal laws during projects assigned. Will keep confidential information including the client's name, address, medical, social, and financial data and services rendered.

Knowledge, skills and abilities, including utilization of equipment, required for the position:

• Ability to work independently or with minimal supervision.
• Ability to accurately document and maintain client medical charts (manually or electronically)
• Ability to understand and apply applicable rules, regulations, policies, and procedures.
• Ability to prioritize workload.
• Computer literacy.
• Willingness to learn blood draws.
• Knowledge of TB including transmission, testing and treatments
• Knowledge of community resources
• Ability to determine work priorities, assign work, and ensure proper completion of work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Knowledge of the methods of data collection and analysis.
• Knowledge and application of word, internet/intranet and e-mail computer programs.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to establish and maintain effective working relationships with others. 

Qualifications:

Preferred: Medical Assistant Certification 

Preferred: Phlebotomy Certification

Licensure Requirements:

• Valid Driver’s License
• CPR Certification or willling to obtain within 30 days of hire

Working hours:

• Weekdays-Daily from 8:00 AM to 5:00 PM
• Total hours in workweek 40. May be required to work evening and weekends when specific activities dictate.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

 I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Manatee County   

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements.  Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.  

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.    

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.  

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.  

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.  

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans, and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.     

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.