OPS SENIOR CLERK - 64941409, 853550

Requisition No: 841561 

Agency: Department of Health

Working Title: OPS SENIOR CLERK - 64941409, 853550

 Pay Plan: Temp

Position Number: 64941409, 64853550 

Salary:  $18.35 hourly 

Posting Closing Date: 12/01/2024 

Total Compensation Estimator Tool

Thank you for your interest in career opportunities with the Florida Department of Health in Manatee County.  If you are looking to establish a successful career in Public Health, you have come to the right place. We have competitive salary, great benefits, along with a new expedited recruitment approach, and opportunities for career advancement. Many of our innovative and successful health programs are recognized throughout Florida.  We hope you decide to join our team!  Applicants will be contacted directly if selected for an interview.

The incumbent, an employee of the Florida Department of Health in Manatee, represents the agency and its mission and values. The incumbent is a part of the global public health organization and is expected to promote cooperation, courtesy and teamwork in a diverse environment.  The incumbent may be cross-trained to work in various clinics, including medical records.  

Attends needed training each year, including all mandatory training and training that promotes professional and personal growth. Participates in other approved activities that promote professional and personal growth. Enters own EARS in a timely manner. 

Clinic Services Support:

• Receives and screens telephone calls; routes appropriately
• Set appointments for clinic services; calls to remind clients of appointments
• Informs clients, visitors, and the public about agency services;
• Retrieves Immunization Clinic Records from the FL Shots online system;
• Follow the paperless data entry process.
• Reviews billing forms for omissions and routes to fiscal daily. 
• Preforms duties of a cashier.
• Ensures that each client has been registered into HMS and Florida Shots.
• Receives, reviews for omissions and enters Client information in HMS and FL Shot Demographics; orders and maintains clinic forms and office supplies;
• Appropriately uses Q-Flow.
• Provides clerical support to clinic areas for routine activities and special projects.
• Serve as a floater translator on clinics as requested.
• Assists with preparation of the productivity report for the Public Health Services Manager on a monthly basis.
• Quality Assurance reviews.

Specific objective measures:

• Reviews billing forms for omissions and routes to fiscal daily
• Collect client’s payments and close daily transaction with 98% accuracy
• Balance daily transactions
• Updates client demographics at each client visit 95% of the time
• Scans required forms into clients HMS electronic record
• Meets or exceeds SMART performance expectations to include but not limited to Manatee CHD snapshot measures

Administrative Support:

• Assist the Public Health Services Manager in retrieving data using Meaning Full Data model to be analyzed.
• Participates in preparation of various meetings.
• Copies and distributes materials as needed to others.
• Acts as a receptionist; professionally greets and assists customers from culturally diverse backgrounds. Ensures services are provided that satisfy the needs of the customer

Medical Records Support:

• Answers phones for various Medical Records in a courteous manner and provides assistance to callers per Customer Service policy.
• Assist Registration Desk in processing clients as needed
• Assist with administrative duties Medical Records as needed. Example of duties: prepare Family Planning Waivers application database, cover front desk check point leave and lunch times, reviewing billing reports to ensure compliance, scanning documentation into HMS.

Other duties as assigned by Clinical Services Division Director, Health Officer or designee.

Knowledge, skills and abilities, including utilization of equipment, required for the position:

• Ability to establish and maintain effective working relationships with others.
• Ability to communicate effectively, both verbally and in writing and through empathic listening and to elicit information as appropriate to the needs of the audience.  
• Ability to listen to and understand information and ideas presented through spoken words and sentences. 
• Ability to persuade others to change their minds or behavior.
• Ability to plan, organize and coordinate work activities. 
• Ability to operate commonly used office equipment such as computers, printers, fax machine and paper shredder.
• Ability to use Microsoft Office products (Outlook, Excel, Word, PowerPoint, knowledge of Access database software is a plus).
• Ability to multi-task and handle face-to-face public interactions
• Ability to educate patients.  
• Microsoft tools, scanners, printers

Other job-related requirements for this position:

Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.  Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural. 

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

 I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Manatee County      

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements.  Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.  

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.    

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans, and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.     

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.