PUBLIC HEALTH SERVICES MANAGER B - SES - 64080284

Requisition No: 843442 

Agency: Department of Health

Working Title: PUBLIC HEALTH SERVICES MANAGER B - SES - 64080284

 Pay Plan: SES

Position Number: 64080284 

Salary:  $68,000 - $71,000 

Posting Closing Date: 12/27/2024 

Total Compensation Estimator Tool

Thank you for your interest in career opportunities with the Florida Department of Health in Manatee County.  If you are looking to establish a successful career in Public Health, you have come to the right place. We have competitive salary, great benefits, along with a new expedited recruitment approach, and opportunities for career advancement. Many of our innovative and successful health programs are recognized throughout Florida.  We hope you decide to join our team!  Applicants will be contacted directly if selected for an interview.

The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Manatee County in its mission to protect, promote and improve the health of all people in Florida through integrated state, county and community efforts and its efforts and its vision To be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work.

Your Specific Responsibilities:

This position spends the majority of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing employees' work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensuring proper coverage, and complete timesheets.

The incumbent serves as the Clinical Services Division Deputy Director, responsible for supporting and reporting on the daily operations of the clinic health services department (to include, but not be limited to, STI communicable diseases, front desk intake/medical records, and medicine room.  The incumbent is also responsible for the administrative daily operations of the Clinical Services Division. Serves as back-up to the Clinical Services Division Director.

Responsible for programmatic oversight for clinical programs, including STI/DIS Field Operations, and Prescription Assistance Programs (Medicine Room):

• Monitor, evaluate and improve the overall performance of the STD Field Operations case management activities.
• Responsible overseeing the management of operations related to patient flow, records management, eligibility, billing and other service delivery factors. Ensures staff receive training in HMS (Health Management System) on new updates and versions within 30 working days from the official release from the Office of Planning and Data Analysis.  
• Monitoring compliance of each component of health care services using established quality assurance tools and ensuring that programs are following program guidelines, rules, policies, and laws.  Participates in actions to ensure that quality of services and efficiency of operations are in conformity with departmental policy standards.  Responsible for creating, revising and maintaining departmental policy standards.  Revises monitoring tools as needed to achieve quality, effectiveness, efficiency, and cost efficient health care services. 

Responsible for monthly status report of number of clinic services by program and payer source, cost of service, clinician productivity, employee productivity (EARS), revenue by program component, client process times and expenditures for the clinic health services department. Works with department heads (within the health department) to achieve optimum health care services and to identify problems and concerns regarding impact of health services on staff and clients.

• Evaluates clinical effectiveness by aggregating data and statistics for reporting purposes.  Prepares and submits reports to Clinical Services Division Director, Administrator and Nursing Director relating to operational effectiveness of clinical services.
• Monitors patient flow to ensure compliance with established procedures and takes immediate corrective action as warranted.
• Responsible for creating, retrieving and monitoring Health Management System (HMS) reports in an effort to manage client flow and staff productivity.  Manages appointment schedules by creating, revising and maintaining clinic schedules according to management directives.
   

Responsible for Clinical Services Division quality improvement initiatives, including data collection and analysis of key performance indicators, prioritizing opportunities for improvement in clinical flow, processes, and services, working with staff to identify root causes and planning, implementing and monitoring solutions, validating that solutions achieved desired results and standardizing solutions to ensure performance is sustained.  Leads or serves on QI teams.

Responsible for financial planning and monitoring of the various programs within the Clinical Services Division to ensure sustainability.  Acts as contract manager ensuring that contracts are managed according to contract terms and policies set forth.

Responsible for ensuring that the Clinical Services staff are prepared for emergency response, including:

• Develops and/or coordinates internal and external response plans to include, but are not limited to the Emergency Operations Plan, Continuity of Operations Plan, Crisis and Risk Communications Plan, Hurricane Response Plan (and its divisional annexes), Mass Prophylaxis Plan, Isolation and Quarantine Plan, Health Care Volunteer Management Plan, Epidemiology Surge Plan, Environmental Health Response Plan, Special Needs Shelter Plan, and other disaster response associated plans.
• Conducts annual reviews and periodic revisions according to the review schedule; Coordinates review and revision of plans not directly assigned to ensure completion in a timely manner.
• Develops, as needed, new plans related to emergency operations for all hazards.
• Develops and/or participates in operational and tactical planning for major events.
• Coordinates responsibilities and efforts of community partners to respond as necessary to ensure public safety.
• Ensures inventory control processes are in place and used for management of Preparedness equipment and supplies that support county and state level responses.
• Performance expectations based on this job description will be reviewed through individual conferences, direct observation, and input from supervisors.

Responsible for emergency duty as assigned.  Incumbent may be required to work during or beyond normal work hours or days in the event of an emergency. Emergency duty required for the incumbent includes working in special needs or Red Cross Shelters, or to perform other emergency duties including, but not limited to responses to or threats involving any disaster, or threat of disaster, man-made or natural.

• Have staff and inventory ready for the next Special Needs Shelter and ESF-8 activation.
• Enhance capabilities and increase capacities to mount a medical countermeasures response.
• Identify specific safety & health hazards that public health staff may encounter during disaster or emergent event responses and define the processes used to manage the risks.
• Acts in conjunction with Nursing Director to ensure appropriate staffing at Special Needs Shelters when activated. 
• Develops and/or coordinates internal and external response plans to include, but are not limited to the Emergency Operations Plan, Continuity of Operations Plan, Crisis and Risk Communications Plan, Hurricane Response Plan (and its divisional annexes), Mass Prophylaxis Plan, Isolation and Quarantine Plan, Health Care Volunteer Management Plan, Epidemiology Surge Plan, Environmental Health Response Plan, Special Needs Shelter Plan, and other disaster response associated plans.
• Conducts annual reviews and periodic revisions according to the review schedule; Coordinates review and revision of plans not directly assigned to ensure completion in a timely manner.
• Develops, as needed, new plans related to emergency operations for all hazards.
• Develops and/or participates in operational and tactical planning for major events.
• Coordinates responsibilities and efforts of community partners to respond as necessary to ensure public safety.

Other related duties as needed.

Required Knowledge, Skills, and Abilities:

• Knowledge of the principles and techniques of effective communication
• Knowledge of the principles of human behavior, learning, and communication; instructional design theory and implementation.
• Knowledge of the principles, methods, and techniques of training or instruction
• Ability of compiling, organizing, and analyzing data
• various audio-visual equipment, computer applications, and software programs and skilled in usage of such.
• Developing approaches for implementing an idea.
• Knowledge of principles and processes involved in business and organizational planning, coordination, and execution. This may include strategic planning, resource allocation, manpower modeling, leadership techniques, and production methods.
• train individuals or groups of people.
• evaluate and analyze data.
• work independently.
• utilize problem ­solving techniques.
• understand and apply applicable rules, regulations, policies, and procedures relating to Human Resources and workforce development.
• prepare and evaluate a variety of written training materials such as performance evaluations or reports; communicate effectively.
• establish and maintain effective working relationships with others.
• assess budgetary needs.
• formulate policies and procedures.
• plan, develop, coordinate, conduct, monitor and evaluate HR, workforce development and QI functions.
• prioritize workload; develop reports and presentations.
• Negotiation Skills. Using logic and analysis to identify the strengths and weaknesses of different approaches.
• Know how to find information and identifying essential information.

Qualifications:

Valid Florida Driver’s License

Masters Degree 

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Manatee County

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check. 

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.