FAMILY SUPPORT WORKER - 64051561

Requisition No: 837428 

Agency: Department of Health

Working Title: FAMILY SUPPORT WORKER - 64051561

 Pay Plan: Career Service

Position Number: 64051561 

Salary:  $1400.00 Bi-Weekly 

Posting Closing Date: 10/02/2024 

Total Compensation Estimator Tool

Open Competitive

Your Specific Responsibilities:

This position is responsible for a variety of clerical duties within the clinical areas of the Dixie, Gilchrist, and Levy County Health Departments. This position will be headquartered at Gilchrist County Health Department and will be required to work between Dixie, Gilchrist, and Levy County Health Departments to provide coverage for the front desk as needed. This position reports directly to the Health Operations Specialist-A.

Serves as the Records Management Liaison Officer for Dixie, Gilchrist, and Levy Counties. As such must attend conference calls and be informed on record retention schedules and policies. Updates to schedules and policies should be shared with the Clerical Supervisor. Following Department of Health policy and State retention rules, paper records will be reviewed and will be prepared for storage or destruction. Disposition forms will be prepared for all records sent for storage or for destruction and shall be submitted to the Consortium attorney for review. Records will be boxed and labeled until official destruction is approved and achieved. Monitors litigation holds and maintains a list of records that cannot be sent for destruction due to litigation holds. 

In addition, the Records Management Liaison Officer responds to requests for release of medical records in accordance with Department policy.  Ensures client confidentiality is maintained and reviews all requests for completeness and accuracy.  Authorization to release the requested records shall be requested from the Consortium attorney.  This position will also receive incoming records and scan to patient’s electronic health record (EHR). Makes note in EHR for provider to review uploaded records.

This position is a backup position to the front desk staff.  Answers multi-line phone system.  Takes messages and/or directs calls to appropriate person.    Makes appointments for clients, both in person and on the telephone, using the HMS system.  Greets clients at front reception area in a courteous and professional manner.  Answers questions and/or provides information as needed. Interviews clients to determine financial eligibility.  Obtains demographic information to enter clients into electronic health system/HMS.  Prepares forms for clients to be seen by medical/dental providers.  Verifies Medicaid status on all clients.  Determines if client has Medicaid, Medicare, or private insurance and updates on each visit. Obtains insurance pre-authorizations prior to or during visit, as applicable. Prepares immunization records and issues 680 forms when required, utilizing Florida Shots. Determines and collects fees for services on the same day as service provided.  Submits daily posting and balances with cash drawer. Reconciles client encounter forms daily with HMS report. Inputs data into computer to collect and bill services to clients.   These duties may be done on site or on the Mobile Health Unit.

Serves as the Chief Deputy Registrar for Gilchrist, Dixie, and Levy County Health Departments by certifying birth and death certificates.  Assists clients by providing copies of birth and death certificates upon request via online services or by mail.  Prepares paperwork necessary for filing birth and death certificates for Gilchrist, Dixie and Levy County.  Collects appropriate state or county fees.  Assists funeral homes in filing death records and amendments.  Prints reports daily to verify security paper, security paper voids, and cash drawer. Provides staff training and troubleshoots any problems that arise.

This position monitors and ensures patient data privacy utilizing a tool called Protenus.  Utilizes HIE In Context to view the HIE button and to search records from within a client record in HMS. Responsible for securing the designated information sets for the purpose of protecting confidentiality, data integrity, and appropriate access for all information, both confidential and public record, that is stored in hard copy or electronic format.

This position is the Information Security and Privacy coordinator for Dixie, Gilchrist and Levy County Health Departments. Attends programmatic trainings and calls.  Completes mandatory annual surveys and reports in a timely manner. Reports any concerns immediately to supervisor.

Serves as the Health Department champion for the Swim Program by assisting vendors and families utilizing Department processes and procedures. Determines eligibility for children under 4 years of age whose parent/guardian has requested a voucher for swim lessons.  This will require insurance look up and communication by phone and email with the parent/guardian. Additional program support as required in the Program guidelines.

Performs other related duties as needed.

Required Knowledge, Skills, and Abilities:

Computer skills and knowledge of computer systems, including Word and Excel.  Knowledge of principles and techniques of effective communication.  Ability to establish and maintain a working relationship with others. Ability to maintain orderly records.

Qualifications:

Minimum – Willing to travel between Dixie, Gilchrist and Levy County Health Departments, reliable transportation, detail oriented, experience with data entry, experience with Vital Statistics, experience working with medical records, release, retention, and storage of, experience entering information into computer applications.

Preferred – Experience working in HMS, one year experience working in a county health department, medical or dental front desk experience, customer service experience, experience working with money.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Gilchrist, Dixie, and Levy County Health Departments

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.