SENIOR HUMAN SERVICES PROGRAM MGR - SES - 64081310

Requisition No: 886978 

Agency: Department of Health

Working Title: SENIOR HUMAN SERVICES PROGRAM MGR - SES - 64081310

 Pay Plan: SES

Position Number: 64081310 

Salary:  $42,561.57 to $65,896.48 Annual 

Posting Closing Date: 11/15/2026 

Total Compensation Estimator Tool

Job posting category (Internal)

Your Specific Responsibilities:

This Senior Human Services Program Manager is an administrative and supervisory position managing and directing the activities of a multidisciplinary team for the Healthy Families (HF) Florida Grant in three counties—Gilchrist, Levy, and Dixie.  This position also manages and directs the Department’s Health Liaison program and serves as the Health Liaison for Dixie County.   This is a supervisory position that reports directly to the Executive Community Health Nursing Director-SES. This position spends the majority of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing employees' work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensure proper coverage, and complete timesheets.

The Program Manager develops local policies and procedures in accordance with HF recommendations.  Performs necessary program assessments and evaluation for quality assurance.  Completes and submits all required HF reports according to the established deadlines.  Ensures that HF contract requirements are met.  Prepares the annual HF contract and budget in collaboration with the CHD Business Office.  Reviews the monthly budget for accuracy prior to submitting to HF Program Office.  Submits required DOH paperwork as requested.  Maintains records in accordance with DOH policies and procedures.  Establishes and maintains collaboration with community partners including establishing formal and informal cooperative agreements with community agencies.  Participates in agency meetings as a representative of the HF program.   Ensures that staff receive required training as directed by the HF Program Office and the DOH annual mandatory training.  Ensure that data is entered accurately weekly into the HF database.  Monitors data for program compliance.

This position facilitates a needs assessment (staffing) of each family in conjunction with the Family Support Worker (FSW) upon entry into the program.  Assigns a family to an FSW based on recommendations, culture, experience, location and caseload weight.  Provides clinical and case management oversight with each FSW. Provides clinical and case management oversight for a minimum of one and a half hours and no more than two hours per session on a weekly (or more often) basis.  Using a HF-approved tool, documents in a brief narrative the FSW weekly sessions including what took place at the visit, and a record of the frequency and duration of the session as well as any recommendations.   Assists the FSW with planning workload, time management, professional development and meeting program objectives.  Assists in implementing quality assurance by conducting telephone surveys of an assigned percentage of each FSW’s caseload quarterly, performing a QA review of participant files monthly and as needed, and completing one home visit shadowing per FSW quarterly. 

Ensure staff have materials, training and resources to perform all aspects of their work, focusing on the parent-child interaction activities and development of the Family Goal Plan.  This position is required to complete Parenting curriculum “Growing Great Kids” and FSW training to develop skills in all aspects of the HF program to foster understanding, and to provide support and backup for these positions.

With regard to the Health Liaison program, duties include, but are not limited to, supervision of the Health Liaisons for both Gilchrist and Levy counties, coordination of all Health Liaison efforts, and the delivery of outreach to organizations and residents of Dixie, Gilchrist and Levy Counties by attending community events and providing education at local churches, businesses, and other points of interest, which activities may fall outside of normal working hours (Monday through Friday 8:00am to 5:00pm). Ensures program deliverables for the Health Liaison programs are met.  Reports progress to senior staff and program coordinators in Central Office. Creates and maintains a Health Liaison Plan. Participates in conference calls as indicated.

In addition to supervising the Health Educator Consultants for Levy and Gilchrist counties, this position will serve as the Health Liaison for Dixie County.  As such, they will be required to conduct and submit the Health Liaison program deliverables for Dixie County. Examples of some of activities expected of this position may include, but is not limited to, outreach to organizations and residents of Dixie County through attendance at community events and the provision of educational presentations at local churches, businesses, and other points of interest.  These outreach activities can fall outside of normal working hours (Monday through Friday 8:00am to 5:00pm). 

This position will be expected to complete any mandatory or assigned trainings, to complete deliverables set forth by the state office, to develop educational materials as directed, to participate in conference calls as indicated, and to assist Gilchrist and Levy Community Program staff with community events or other outreach efforts when needed. 

Performs other duties as directed by the Executive Community Health Nursing Director-SES.

Required Knowledge, Skills, and Abilities:

Knowledge of methods of compiling, organizing and analyzing data. Ability to use quality improvement tools, process management, leadership, and planning techniques. Ability to utilize problem-solving techniques. Ability to understand and apply applicable rules, regulations, policies and procedures. Ability to supervise people. Ability to prioritize workload. Ability to develop various reports. Ability to assess program policies and procedures in relation to client needs. Ability to formulate policies and procedures. Ability to plan, organize, and direct service program activities. Ability to communicate effectively. Ability to establish and maintain effective working relationships with others.

Qualifications:

Minimum – This position is required to travel and requires a valid drivers license and  the use of a personal vehicle. Experience supervising staff. Experience implementing and coordinating a community-based program. Experience engaging community partners and organizations. Experience with Microsoft Office. Experience in quality assurance/improvement and program development. Experience working with federal and state grants. Willing to work outside of normal hours.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Work Location

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.