OPS SENIOR CLERK - 64852712

Requisition No: 815324 

Agency: Department of Health

Working Title: OPS SENIOR CLERK - 64852712

Position Number: 64852712 

Salary:  $16.50 Hourly rate 

Posting Closing Date: 12/12/2023 

Job posting category (Open Competitive)

Your Specific Responsibilities:

Check-In/Front Desk/Receptionist/Phone Duties: Greets client, determines purpose of visit, directs client to specific destinations. Answers customers’ questions, provides information. Schedules client appointments, maintain/update appointment scheduler. Follows client check in processes, completes, or provides for completion necessary forms and copies requiring client’s information, routes clients following procedures. Operates telephone system to answers and transfer calls, provide information, takes messages. Schedules, updates, and confirms client appointments by telephone as necessary. Follows up all “no show” appointments by telephone and/or by correspondence to assure clients are rescheduled. Records in Healthcare Management System comments provided by clients contacted and enters the pertinent services codes, checks EDN system for new arrivals, performs merging of client duplicated records as needed and as indicated.

Registration/Follow-Up/ Clinic Duties: Interviews clients and verifies immigration documents to determine eligibility for services. Verifies Medicaid eligibility in FMMIS or other information systems. Safeguards the integrity of the database by ensuring that the client is properly registered, and records are not duplicated in Healthcare Management System and Florida Shots System in accordance with policies and procedures. Prepares and witnesses consent and release of information forms on all clients as needed. Verifies and ensures that all required forms are correctly completed and signed by clients. Scans and files registration and clinical documents, picture identification and immunization records in Healthcare Management System. Process returning clients for second or third doses of vaccines, opens Florida Shots access client information and print vaccination records, schedules appointments if needed, print labels, and assign to nurse.

Medical Records Duties: Face to face or by answering telephone greets client, determines purpose of visit/call, changing and verifying existing appointments requested by clients and provides them with the necessary information regarding the services that will be provided, answers customers’ questions, provides information and routes client as per procedures. Assists clients with various requests such as: transfers in-state or out-of-state, request for copies of Immunization Records and Laboratory results. Processes release of information request ensuring that valid authorization has been given by the client or the client’s legal representative; releases information to person and agencies according to policy and regulations. Protects the security of Medical Record/Electronic Health Record to ensure that confidentiality is maintained. Ensures that the medical record/Electronic Health Record is completed following policy and procedures. Utilizes approved forms/screens. Scans each client’s registration and /or clinical documents and results into the Health Management System by category, attaching the scanned documents to the client’s record in the Health Management System. Maintains hard copy records and pack/logs for storage. Follows the facility’s retrieval and log out/in procedure to account for all records.

Required Knowledge, Skills, and Abilities:

Computer skill, - Microsoft applications, - customer service, medical scheduling, call center experience, eligibility determination for state programs, medical records, and bilingual Spanish or Ukrainian        

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Work Location 301 Dr. Carter Blvd. Bunnell Fl 32110

OPS Employment

Other Personal Services (OPS) employment is a temporary employer/employee relationship used solely for accomplishing short term or intermittent tasks.  OPS are at-will employees and are subject to actions such as pay changes, changes to work assignment and terminations at the recommendation of the employer.

The Benefits of Working for the State of Florida:

•State of Florida 401(a) FICA Alternative Plan- Mandatory

•Workers’ Compensation- Mandatory

•Reemployment Assistance (Unemployment Compensation)- Mandatory

•Participation in state group insurance (upon meeting eligibility requirements.  Consult with People First and/or the serving HR office)

•Deferred Compensation- Voluntary

•Employee Assistance Program- Voluntary

Benefits are not Applicable to OPS Employees

•Any form of paid leave

•Paid holidays

•Participation in the Florida Retirement System

•Reinstatement rights or retention rights.

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans, and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.