SENIOR CLERK - 64051910

Requisition No: 856377 

Agency: Department of Health

Working Title: SENIOR CLERK - 64051910

 Pay Plan: Career Service

Position Number: 64051910 

Salary:  $33,800-$34,320 depending on experience 

Posting Closing Date: 07/16/2025 

Total Compensation Estimator Tool

Open Competitive

Your Specific Responsibilities:

Schedules appointments according to policies and procedures. Reviews schedules to ensure they are kept current, and appointments are scheduled correctly. Completes appointment reminder phone calls. Ensures records are prepped and prepared for the next day’s schedule. Identifies any problems in the clinic and/or with scheduling and notifies supervisor. Prioritizes work assignments as required. 

Interviews clients and uses multiple computer applications to determine client financial eligibility for services based on established criteria for new and established clients. Checks to ensure that all demographic and financial information has been obtained, updated, and entered in Health Management System (HMS) accurately. Verifies client insurance information and inputs in HMS.

Completes client check out verifying service coding, billing appropriate services, and accepting payments from clients for services received. Provides receipts to clients. Schedules return appointment. Keep up to date with changes with billing procedure and fees as they occur and has current knowledge of Medicaid, Medicare, third party insurance and sliding fee billing.

Scans and attaches documents to client medical records. Processes and follows up with requests for copies of medical records in accordance with State law and HIPAA. Uses various office equipment including telephones, fax, copy machine and scanners. Maintains hard record copies in orderly fashion per record retention schedule

Reviews reports daily on all clients seen to ensure transactions of clients are accounted for. Verifies payment collected is accounted for and balanced before transferring to the accounting office for deposit at the end of each day. Completes appropriate forms for this process.

Responsible for maintaining knowledge and following Standard Operating Procedures, clerical policies and procedure and Security and Confidentiality procedures. Incumbent will handle day to day duties with a tactful and courteous manner when communicating with customers, both internal and external. Performs other duties as assigned by supervisor

Required Knowledge, Skills, and Abilities:

• Ability to prioritize work, identify changing priorities and adjust as needed.
• Ability to self-monitor work for accuracy and maximum productivity
• Ability to use multiple computer programs and software such as Microsoft office to retrieve and/or input data.
• Strong internal and external customer service skills
• Ability to independently solve problems
• Strong verbal and written communication skills in addition to good listening skills
• Ability to work effectively and cooperatively with others
• Knowledge of patient confidentially laws
• Ability to work with a diverse population
• Ability to review data for accuracy and completeness 
• Ability to perform mathematical calculations 
• Knowledge of medical insurance
• Ability to prepare accurate reports and correspondence 

Qualifications:

Minimum

• Valid Florida Driver’s License
• 1 year experience in a clinic environment providing office support  (client registration, cashier, answering telephones, data entry) 

Preferred

• Bilingual 
• Billing experience 

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

415 E. Noble Ave. Bushnell, FL 33513

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.