EMPLOYMENT SECURITY REPRESENTATIVE I - 40041026

Requisition No: 866787 

Agency: Commerce

Working Title: EMPLOYMENT SECURITY REPRESENTATIVE I - 40041026

 Pay Plan: Career Service

Position Number: 40041026 

Salary:  38,371.80 

Posting Closing Date: 12/16/2025 

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Job Title: EMPLOYMENT SECURITY REPRESENTATIVE I - 40041026

JOB TYPE:    Full-Time /   CS

POSITION LOCATION:  Pensacola, FL (relocation benefits are not available for this position) 

EMPLOYMENT SECURITY REPRESENTATIVE I

Open Competitive

www.floridajobs.org/

Your Specific Responsibilities:

The position is responsible for meeting customer satisfaction and placement goals.  Staff is focused on placement services by using Employ Florida (EF), job boards, and community resources.  The position is responsible for prioritizing work demands with a focus on customer satisfaction by ensuring quality job referrals are made based on employer defined skill sets and requirements.  The position also ensures that all services provided are adequately documented in the State database, alerts job seekers to customer satisfaction surveys, and inform job seekers of all CareerSource Escarosa services. All work is done to ensure CareerSource Escarosa goals are met and that customer satisfaction has been earned. 

Receives immediate supervision from J & B Administrator.  Works as directed providing services with the goals of Resource Specialist and customer satisfaction.  

• Manage job seeker expectations. Explain and emphasize “Customer Satisfaction” philosophy by having customer complete a CareerSource Escarosa survey.
• Coordinates the provision of labor exchange services to eligible persons including intake and assessment, counseling, testing, job search assistance, referral and placement.
• Assess the needs of customers to determine the eligibility of applicants and refer to services such as HOPE FL, Supplemental Nutritional Assistant Program, Welfare Transition Program, Ticket to Work, WIOA, Veteran Services, or other programs or resources that may be available, etc.
• Ensure full compliance with state, federal or local policy of entering staff assisted services codes and documentation recorded in EF are in full compliance with Florida Commerce & Career Source Florida guidelines.
• Identifies and make recommendations to immediate supervisor actions and services needed to maintain compliance with established regulations, directives and procedures.
• Conducts self-evaluation and participates in shared evaluations for the purpose of professional development.
• Upon request, assists in the acquisition of prosthetic and sensory aids and services needed to enhance the employability of eligible persons.
• Ensures that customers use computers and equipment for their intended purpose and redirect customers who are using resources inappropriately.
• Assist customers in completing their profiles, including building or uploading a resume in Employ Florida and adding relevant work history, education, etc. so that they can easily be matched to existing job orders based on their knowledge, training, skills, and abilities. Assist customers in completing or entering information in the CONNECT system for Re-Employment claims and the Access Florida site for benefits, including providing contact information for those who experience difficulties with the State’s system.
• Administer tests/assessments such as typing tests, skills assessments, TABE and others as required or requested by employers.
• Review resumes, make suggestions and assist with edits as needed. Refer and facilitate scheduling of customers for workshops, classes, career counselors, etc.
• Reach out to new Employ Florida registrants and encourage them to take advantage of all of CareerSource Escarosa resources.
• Handles customer concerns and difficult customers in a professional manner.
• Maintains neat and orderly, professional work area(s).
• Participate in all aspects of teamwork, and as a willing partner in not only the specific team, but in the organization. All team members are expected to have a working knowledge of the CareerSource services offered to customers and should be prepared to provide back-up coverage in other areas during peak periods, or when staffing shortages arise due to lunch hours, vacations, or illness. Internally monitor program functions through peer reviews.
• Work throughout CareerSource Escarosa’s One-Stops as needed/scheduled.
• Maintain strict rules of confidentiality.

Perform other related duties as required or assigned.

• Incumbents are required to travel locally and must furnish own transportation.
• Respond to and Resolve Customer Complaints
• Follow the Standard Operating Procedure for Customer Complaint Resolution System.
• Update and Maintain the State Complaint Log. 

Required Knowledge, Skills, and Abilities:

• Education: High School Diploma or equivalent.
• Experience: At least 2 years’ experience in counseling, human services, human resources, customer service, computer support or a related area is required.
• Skills/Abilities: Ability to provide outstanding, positive, and professional customer service.  A high level of proficiency in computer applications is required including, but not limited to, Microsoft office, email applications. Keyboarding/typing skills of 40 words per minute (test will be administered). Proficiency in internet applications; ability to navigate and comprehend a variety of employment related websites.   Experience with the EFM website is a plus.  Ability to learn new technologies as they are introduced.
• Interpersonal skills; energetic personality, positive attitude and a high level of commitment to helping and serving people. Ability to work in a culturally diverse environment.

Our Organization and Mission:

Florida Commerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

 In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at Florida Commerce for positions that fit their skill sets.

 Florida Commerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

 Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:

As a facilitator for jobseeker success, provides outstanding customer service to job seekers to meet the workforce demands of the businesses throughout our community of Escambia and Santa Rosa Counties.  Provides career counseling, support and assistance to customers utilizing CareerSource Escarosa resources. 

The Difference You Will Make:

The work you do helps to promote a thriving economy within our community by connecting jobseekers to the employers who need skilled workers.

Florida Commerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

Florida Commerce encourages its employees to constantly innovate and seek efficiencies.  Training is made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of Florida Commerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.  

Where You Will Work:   

Pensacola is a vibrant city located in the Panhandle of Florida’s Gulf Coast, known for its rich history, military heritage, and thriving economy. As one of the Panhandle’s major hubs, Pensacola blends the charm of a historic coastal community with the energy of modern growth and development. The city continues to expand by attracting new businesses, cultural opportunities, and workforce innovation.

With its award-winning white-sand beaches, diverse neighborhoods, and bustling downtown, Pensacola offers the perfect balance between work and leisure. As home to Naval Air Station Pensacola, the city also carries a strong military influence that shapes its identity and strengthens community pride.

Working in Pensacola means being part of a dynamic region where economic growth, cultural diversity, and community engagement come together. Here, you’ll have the opportunity to connect directly with job seekers and businesses, support workforce initiatives, and contribute to a city that values both tradition and progress.

Pay:  $38,371.80

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. 

Minimum:

• Education: High School Diploma or equivalent. 
• Experience: At least 2 years' experience in counseling, human services, human resources, customer service, computer support or a related area is required. 
• Incumbents are required to travel locally and must furnish their own transportation.
• Must become certified as a Workforce Development Professional (Tier 1) within 12 months of appointment to this position. 
• Travel within Santa Rosa and Escambia Counties is required, as well as occasional overnight travel to areas outside the two-county area. A valid Florida driver’s license and access to a reliable, insured motor vehicle is required.
• Must obtain Florida Ready to Work Soft Skill & Digital Skills Certification

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

*  State Group Insurance coverage options+
 (health, life, dental, vision, and other supplemental option)

*  Retirement plan options, including employer contributions (www.myfrs.com)

*  Nine paid holidays and a Personal Holiday each year

*  Annual and Sick Leave Benefits

*  Student Loan Forgiveness Program (Eligibility required)

*  Flexible Spending Accounts

*  Tuition Fee Waivers (Accepted by major Florida colleges/universities)

*  Ongoing comprehensive training provided

*  Career Growth      

*  Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

* We care about the success of our employees.

* We are always improving our technology, our tools, our customer’s experiences, and ourselves.

* A rewarding experience for reliable, compassionate, and professional employees.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.