HUMAN SERVICES WORKER I OPS - 60957187

Requisition No: 860038 

Agency: Children and Families

Working Title: HUMAN SERVICES WORKER I OPS - 60957187

 Pay Plan: Temp

Position Number: 60957187 

Salary:  $16.71 an hour 

Posting Closing Date: 09/09/2025 

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The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Substance Abuse and Mental Health (SAMH) Program office is recognized as the single state authority for substance abuse and mental health services. The Office of SAMH is statutorily responsible for the planning, evaluation, and implementation of a comprehensive statewide system of care for the prevention, treatment, and recovery of children and adults with serious mental illnesses or substance use disorders.

Florida State Hospital (FSH) is a mental health treatment facility owned and operated by the State of Florida and is part of the Department of Children and Families. The department’s mission is to “work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.”

FLORIDA STATE HOSPITAL IS A TOBACCO FREE FACILITY.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

THIS IS A 24 HOUR OPS POSITION.

Schedule may vary based on department needs.

REQUISITION WILL BE USED TO FILL MULTIPLE VACANCIES IN CIVIL AND FORENSIC REHAB SERVICES.

This is a highly responsible and professional position serving as a Human Services Worker I - OPS within Rehab Services. The ideal candidate will be a collaborative team player who works seamlessly across all sections within the program office. This role requires the use of independent judgment, a proactive approach to responsibilities, and exceptional attention to detail. If you are driven, organized, and thrive in a fast-paced environment, we encourage you to apply.

Specific Duties and Responsibilities include:

The incumbent of this position is responsible for providing residential care, assisting with enrichment activities and supporting the treatment, psychiatric rehabilitation, stabilization and recovery of people with a mental illness. The incumbent is expected to treat people served in a respectful manner that preserves their dignity. The incumbent is responsible for developing and maintaining a professional caregiver relationship with people served and shall not exceed relationship boundaries by developing personal friendships, sharing personal information or exchanging personal items. The incumbent must work alternate work sites and schedules and must demonstrate physical skills to ensure optimal operation of this treatment facility. Nursing staff will provide guidance in the care and treatment of residents.

• The incumbent is responsible for preserving the rights, safety and security of people served by: Observing them:
  • At all times to learn what type of environment and interactions make them feel safe, secure and calm and to identify distressful stimuli or triggers
  • When providing ward coverage
  • When escorting to and from activities and appointments to ensure that they arrive safely
  • During meals to monitor intake and ensure that they don’t choke or trade food
  • When a person served is placed on special observation status to address dangerous or high-risk behaviors
  • When a restrictive intervention such as seclusion or restraints is used to assess for release criteria and immediately identify health needs that may arise Communicating with them:
  • At all times to develop a trusting, caregiver relationship and identify signs of distress or health concerns
  • When a person served is placed on special observation status, in the seclusion room or in restraints to assure the person that he or she is safe, help them develop trust in you as a caregiver and identify signs of distress or health concerns Intervening:
  • To separate them from distressful stimuli and assist in resolving conflict
  • To ensure that people served are not neglected, abused or exploited; or to ensure that it is reported to the abuse hotline if they are • To ensure safety during medical or disaster emergencies
  • To ensure safety when a person served is exhibiting a behavior dangerous to self or others, which may involve the use of physical holds and placing people served in a seclusion room or mechanical restraints.
• The incumbent is responsible for supporting the health and cleanliness of people served by Assisting with or Performing:
  • Personal hygiene tasks such as showering, dressing, shampooing and grooming hair, brushing teeth, skin and nail care, shaving, toileting • Laundry duties such as sorting, laundering, folding, storing
  • Housekeeping tasks such as making bed, organizing bedroom and wardrobe, sweeping, mopping
  • Preparing meal area before meals and cleaning area after meals
  • Assessing vital signs and weight in a manner that preserves dignity
  • The incumbent is responsible for assessing needs and service provision by:  
  • Completing Direct Care Assessments on people served
  • Assisting with meaningful life activities including, but not limited to, mail and phone correspondence
  • Encouraging people served to attend scheduled or alternative engagement activities • Supporting treatment and psychiatric rehabilitation services by assisting with homework, skills practice, reading, etc.
  • Conducting Alternative Engagement Activities and providing services identified on a person’s Service Implementation Plan (SIP) which may include treatment, psychiatric rehabilitative and enrichment services
  • Communicating with people served to support the achievement of SIP objectives
  • Serving as a personal advocate by communicating with other service team members and documenting information relative to the psychiatric rehabilitation, stabilization and recovery of people on assigned caseload
• The incumbent is responsible for documenting:
  • Description of behavior when a person served is not experiencing distress, being escorted, eating meals, on special observation status, in the seclusion room and in restraints
  • Behavior and events related to the well-being and recovery of people served
  • Distressful stimuli and triggers and behaviors that may represent medication side effects
  • Location of people served when checking wards, transporting and during Freedom of Movement check-in/out times
  • Discovery of contraband
  • Personal property, personal hygiene practices, and vital sign and weight readings
  • Provision of services and information related to SIP objectives
  • Responses of people served when encouraged to attend activities
  • Direct Care Assessment results
  • Alternative Engagement Activity participation
• Other duties as required.

Knowledge, Skills and Abilities required for the position:

• Ability to lift, pull, and squat. 
• Ability to observe and monitor residents. 
• Ability to create a safe recovery environment through use of verbal and non-verbal communication. 
• Ability to create a safe recovery environment through use of physical intervention skills. 
• Ability to perform and assist residents with personal care and housekeeping skills. 
• Ability to document factually and objectively. 
• Knowledge of the methods of providing care to others. 
• Ability to follow verbal and written instructions. 
• Ability to pay attention to details. 
• Ability to establish and maintain effective working relationships with others.

Minimum Qualifications:

• Must be 18 years of age at time of hire.

Candidate Profile (application) must be completed in its entirety:

• Include the supervisor names and phone numbers for all periods of employment.
• Account for and explain gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities, as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of responding to qualifying questions and entering work history.
• If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

Benefits of Working for the State of Florida:

• Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits.
• For a more complete list of benefits, visit www.mybenefits.myflorida.com.

DCF EMPLOYMENT DISCLOSURES

US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.

SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS).  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.

RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.

BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.