OPERATIONS & MGMT CONSULTANT II - SES - 60006753

Requisition No: 853209 

Agency: Children and Families

Working Title: OPERATIONS & MGMT CONSULTANT II - SES - 60006753

 Pay Plan: SES

Position Number: 60006753 

Salary:  $44,060.11 - $80,000 Annually 

Posting Closing Date: 05/22/2025 

Total Compensation Estimator Tool

The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Substance Abuse and Mental Health (SAMH) Program office is recognized as the single state authority for substance abuse and mental health services. The Office of SAMH is statutorily responsible for the planning, evaluation, and implementation of a comprehensive statewide system of care for the prevention, treatment, and recovery of children and adults with serious mental illnesses or substance use disorders.

Florida State Hospital (FSH) is a mental health treatment facility owned and operated by the State of Florida and is part of the Department of Children and Families. The department’s mission is to “work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.”

FLORIDA STATE HOSPITAL IS A TOBACCO FREE FACILITY.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

This is a highly responsible and professional position that will serve as an Operations and Mgmt. Consultant II – SES in Psychology. This position will collaborate with each section within the state facilities and be required to use independent judgement, take initiative in carrying out duties and responsibilities and should be extraordinarily detail oriented. 

Specific Duties and Responsibilities include:

• This is professional work supervising and directing employees. The primary duty of the incumbent in this position is to spend the majority of their time communicating with, motivating, training and evaluating employees, planning and directing their work; and having the authority to effectively recommend actions such as: hire, transfer, suspend, layoff, promote, discharge, assign, and reward or discipline direct reports. Evaluates employees against established standards and takes appropriate actions when necessary (i.e. recognition, reward, corrective action, etc.).
• This is an administrative and consultative position working with the four departments under the Psychological and Clinical Services Director. Duties of this position require the incumbent to be knowledgeable of and utilize the principles of Total Quality Management and to assist with the oversite and management of Recovery Planning, Social Services, and Rehabilitation Therapy activities and outcome measures. Responsibilities include activities related to organizational needs, analysis, policy management, performance improvement, and process management. These responsibilities are cross-functional and multidisciplinary and involve work with employees throughout FSH as well as hospital suppliers and providers, and other stakeholders.
• Assist Director of Psychology and Clinical Services to develop and implement patient driven outcomes which meet or exceed targeted benchmarks. Ensure all work manuals procedures, synopses, and guidelines are up-to-date and aligned with Accreditation, Federal, State, and Facility requirements. Ensure performance of Recovery Team members in Clinical Services consistently meets standards. Provide operation and management coordination and/or facilitation in the development of policies, standards, procedures, training, and implementation of patient-driven treatment, rehabilitation, social services, and recovery plans for patients with a variety of individual needs. Assist Admission and Discharge Coordinators as needed. Develop methods to improve processes and practices for departments within Clinical Services. Assist in the identification and development of resources designed to maximize the efficiency of service delivery for patients. Provide individual patient, program, and administrative consultation as needed. Assist in identifying, planning, and implementing continuing quality improvement to the four departments within Clinical Services. Assist in developing action plans to meet identified gaps in performance and report status as required at Leadership Team meetings. Provide guidance to unit management staff and facility administration regarding standards of care.
• Data Analysis: Help to track key data indicators for Psychology, Mental Health Program Analysts, Social Services, and Rehabilitation and report data to leadership team, quality improvement, and other stakeholders as directed. Develop data collection instruments and incorporate data into custom spreadsheets and databases. Direct the performance improvement process for indicators not meeting established targets and track progress over time. Develop and implement processes to improve outcome measures and provide training for managers and staff related to meeting standards and targets. Assist in collection and monitoring of NRI Data relevant to Clinical Services and report data to relevant stakeholders as directed.
• Ensure compliance with performance standards, facility, department, state, and federal regulations related to hiring new staff. Complete all personnel actions as required including but not limited to, recruiting, hiring, monitoring, corrective, time management, discipline up to dismissal.
• Training: Provide training, as required, for Qualified Mental Health Professionals (Mental Health Program Analysts), Social Services, Rehabilitation Staff, and other team members to improve patient outcomes
• Other Duties: Perform other duties as assigned to assist Clinical Services and FSH in meeting or exceeding its mission, goals, and objectives.
• This position will serve as the official Single Point of Contact, which is designated to coordinate the provision of auxiliary aids and services to the deaf or hard of hearing. The position will be responsible for the following:
• Collect data on the effectiveness and appropriateness of the auxiliary aid or service provided and the performance of the interpreter provided on the Customer Feedback Form.
• Keep records of the appropriate auxiliary aides and services on the Auxiliary Aide/Services Record as each service is provided.
• Complete Self-Assessment Tool to evaluate DCF’s operational performance in providing appropriate auxiliary aids and services to deaf or hard of hearing persons and to identify methods to improve the provision of such auxiliary aids and services.
• Assist designated DCF Personnel with any concerns, grievances or complaints raised by deaf or hard of hearing Customers or Companions regarding effective communication as soon as reasonably possible, with a goal of resolving all matters raised while the Customer and/or Companion is in a DCF Direct Service Facility.
• Communicate with ADA/Section 504 Coordinators concerning services to deaf or hard-of- hearing Customers or Companions and summaries of these meetings shall be provided to the Independent Consultant; Manage service records and report the data and any resource and/or training needs to the designated ADA/Section 504 Coordinator (Civil Rights Officer).
• Other duties as assigned.

Knowledge, Skills and Abilities required for the position:

• Knowledge of the methods of data collection and analysis.
• Knowledge of basic management principles and practices.
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work flow and other activities relating to the improvement of operational and management practices.
• Ability to organize data into logical format for presentation in reports, documents and other written materials.
• Ability to conduct fact-finding research.
• Ability to utilize problem-solving techniques.
• Ability to work independently.
• Ability to understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Minimum Qualifications:

• Bachelor’s Degree in Psychology, Social Work, or a related social sciences field, and two years of supervisory experience with proficiency in collecting, analyzing, and graphing data for presentation to leadership and stakeholders is preferred.

Preference will be given to applicants who have:

• Two years working in an inpatient setting with patients with severe and persistent mental illness is preferred.

Benefits of Working for the State of Florida:

• Health insurance
• Life insurance; $25,000 policy is free plus option to purchase additional life insurance
• Dental, vision and supplemental insurance
• Retirement plan options, including employer contributions
  • (For more information, please click www.myfrs.com);
• Nine paid holidays and one Personal Holiday each year;
• Flexible Spending Accounts;
• Opportunities for career advancement;
• Tuition waiver for public college courses;
• And more!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

DCF EMPLOYMENT DISCLOSURES

US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.

SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS).  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.

RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.

BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.