OPERATIONS & MGMT CONSULTANT MGR - SES - 60005985

Requisition No: 849028 

Agency: Children and Families

Working Title: OPERATIONS & MGMT CONSULTANT MGR - SES - 60005985

 Pay Plan: SES

Position Number: 60005985 

Salary:  $49,584.67 to $90,000 annually 

Posting Closing Date: 03/30/2025 

Total Compensation Estimator Tool

The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Substance Abuse and Mental Health (SAMH) Program office is recognized as the single state authority for substance abuse and mental health services. The Office of SAMH is statutorily responsible for the planning, evaluation, and implementation of a comprehensive statewide system of care for the prevention, treatment, and recovery of children and adults with serious mental illnesses or substance use disorders.

Florida State Hospital (FSH) is a mental health treatment facility owned and operated by the State of Florida and is part of the Department of Children and Families. The department’s mission is to “work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.”

FLORIDA STATE HOSPITAL IS A TOBACCO FREE FACILITY.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

This is a highly responsible and professional position that will serve as an Operations & Management Consultant Mgr. – SES. This position will collaborate with each section within the state facilities and be required to use independent judgement, take initiative in carrying out duties and responsibilities and should be extraordinarily detail oriented. 

Specific Duties and Responsibilities include:

• In order to ensure Management Excellence, Customer Satisfaction, Treatment Excellence and Cost Efficiency in service delivery, the Quality Improvement (QI) Director will work cooperatively with appropriate department heads to develop a comprehensive system of auditing and monitoring that addresses all critical aspects of care, treatment, environmental health and support to ensure compliance with state and federal rules and regulations, as well as accreditation standards and best practices in mental health. Collects and reports data to the Hospital Administrator and other DCF Personnel as requested. This is advanced professional work supervising and directing employees. The primary duty of the incumbent in this position is to spend the majority of their time communicating with, motivating, training and evaluating employees, planning and directing their work; and having the authority to effectively recommend actions such as: hire, transfer, suspend, layoff, promote, discharge, assign, and reward or discipline direct reports. Evaluates employees against established standards and takes appropriate actions when necessary (i.e. recognition, reward, corrective action, etc.). 
• Develops and implements a system for the oversight, management, and dissemination of data collected hospital-wide that reflects the integrity and quality of key processes and outcomes to support Management Excellence and to keep all managers informed of areas needing improvement. 
• Ensures Management Excellence, Customer Satisfaction, Treatment Excellence and Cost Efficiency. Coordinates the Strategic Planning in order to cue EMT of actions to be taken to prepare for and complete the annual cycle. 
• Develops and implements procedures for the acquisition, dissemination and utilization of outcome comparisons and benchmarks to ensure Management Excellence, particularly during strategic planning. As part of Strategic Planning, and in order to promote Management Excellence, gives direction to the Quality Improvement process, including the coordination of Quality Council, scheduling of project consultation, provision of related training and tracking of CQI progress. 
• Directs the provision of utilization review for the facility, providing real-time insight for timely and defensible determinations. Develops, maintains, updates and track action items as needed. Assist with development and tracking of correct actions plans as needed based on CARF, AHCA, CMS and other reviews/audit results and/or citations. 
• Directs the provision of training, education and support of process owners encountering process and performance problems within their work areas to assist in the enhancement of Customer Satisfaction, Treatment Excellence and Cost Efficiency. 
• Coordinates the promulgation, updating and tracking of hospital policy and procedures to ensure that all policies are updated, routed for review and approval, and distributed according to schedule to maintain Management Excellence. 
• Ensure optimum customer satisfaction by preparing work schedules and assignments of subordinates. Approves time and attendance, daily work records and leave requests. Recommends hiring, termination, and promotion of employees. Counsels subordinates and takes appropriate disciplinary action in accordance with higher authority direction 
• Perform other duties as assigned.

Knowledge, Skills and Abilities required for the position:

• Knowledge of basic management principles and practices.
• Knowledge of the methods of data collection and analysis.
• Ability to supervise people.
• Ability to manage a consultative program designed to ensure the resolution of managerial and operational problems.
• Ability to determine work priorities, assign work and ensure proper completion of work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to assess budgetary needs.
• Ability to formulate policies and procedures.
• Ability to understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities.
• Ability to organize data into logical format for presentation in reports, documents and other materials.
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work and other activities relating to the improvement of operational and management practices.
• Ability to conduct fact-finding research.
• Ability to work independently.
• Ability to solve problems and make decisions.

Minimum Qualifications:

• A bachelor’s degree from a college or university in management or healthcare field and two years of professional work experience in management or healthcare field.
• Two years of supervisory experience.

Preference will be given to applicants who have:

• Three or more years’ experience working in an accredited (CARF, Joint Commission & AHCA) healthcare environment. 

• Proficient in creating Spreadsheets in Excel.
• Experience and knowledge in analyzing data for quality improvements activities.
• Experience conducting audits of programs, word processes, and staff performance.
• Experience with Admission and Discharge process.

Benefits of Working for the State of Florida:

• Health insurance
• Life insurance; $25,000 policy is free plus option to purchase additional life insurance
• Dental, vision and supplemental insurance
• Retirement plan options, including employer contributions
  • (For more information, please click www.myfrs.com);
• Nine paid holidays and one Personal Holiday each year;
• Flexible Spending Accounts;
• Opportunities for career advancement;
• Tuition waiver for public college courses;
• And more!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

DCF EMPLOYMENT DISCLOSURES

US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.

SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS).  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.

RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.

BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.