OPERATIONS & MGMT CONSULTANT MGR - SES - 60006837

Requisition No: 862766 

Agency: Children and Families

Working Title: OPERATIONS & MGMT CONSULTANT MGR - SES - 60006837

 Pay Plan: SES

Position Number: 60006837 

Salary:  $50,584.67 - $90,000.00/Annually 

Posting Closing Date: 10/22/2025 

Total Compensation Estimator Tool

The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Substance Abuse and Mental Health (SAMH) Program office is recognized as the single state authority for substance abuse and mental health services. The Office of SAMH is statutorily responsible for the planning, evaluation, and implementation of a comprehensive statewide system of care for the prevention, treatment, and recovery of children and adults with serious mental illnesses or substance use disorders.

Florida State Hospital (FSH) is a mental health treatment facility owned and operated by the State of Florida and is part of the Department of Children and Families. The department’s mission is to “work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.”

FLORIDA STATE HOSPITAL IS A TOBACCO FREE FACILITY.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

This is a highly responsible and professional position serving as the Operations & Mgmt Consultant Mgr – SES within Program Services. The ideal candidate will be a collaborative team player who works seamlessly across all sections within the program office. This role requires the use of independent judgment, a proactive approach to responsibilities, and exceptional attention to detail. If you are driven, organized, and thrive in a fast-paced environment, we encourage you to apply.

Specific Duties and Responsibilities include:

• This is professional work supervising and directing employees. The primary duty of the incumbent in this position is to spend the majority of their time communicating with, motivating, training and evaluating employees, planning and directing their work; and having the authority to effectively recommend actions such as: hire, transfer, suspend, layoff, promote, discharge, assign, and reward or discipline direct reports. Evaluates employees against established standards and takes appropriate actions when necessary (i.e. recognition, reward, corrective action, etc.).
• This is a highly responsible professional position ensuring Recovery Planning (RP) for persons residing in this state mental health treatment facility are completed as assigned. Processes in the Service Planning department support attainment of FSH Strategic Objectives which focus on Customer Satisfaction and Treatment Excellence and Efficiency. Areas of responsibility include coordinating the receipt and distribution of schedules for Recovery Team meetings, maintaining the coverage for coordination of recovery planning meetings, reviewing reports and treatment plans generated by the Mental Health Program Analyst (MHPA) to ensure they are consistent with the established standards and that assignments to treatment team members are completed as assigned. Monitors meetings to ensure that relevant standards and requirements are met, monitors records to ensure that documentation is completed and entered in the record according to policy and procedure, assists the MHPAs in obtaining requested resources for bringing resolution to concerns regarding treatment team members for service provided to individuals. Responsibilities include activities related to organizational needs, analysis, policy management (strategic planning), performance improvement, and process management.
• Ensures that Recovery Plans are developed for persons receiving treatment by assigning an MHPA to each area or by providing coverage in the absence of the assigned RTC. Provides direct supervision of Qualified Mental Health Professionals (Mental Health Program Analysts). Monitors resident charts within each MHPA's area on at least a quarterly basis to ensure that a Stabilization Plan is completed within five working days and Recovery Plans are placed in the chart within 30 days of admission to a Recovery unit or within three working days of a recovery planning meeting in which the plan was finalized. Monitors completion of transfer notes, recovery planning meeting summaries, goals and objectives and resident schedules. Timely completion of time and attendance records, payroll, leave approvals, etc. Responds to internal and external requests/inquiries in a timely manner. Provides individual resident, program, and administrative consultation relevant to state, federal, and professional guidelines for service planning and delivery. Assist in identify, planning, and implementing, monitoring, and evaluation to promote continuing quality improvement. Maintain/improve hospital targets for core processes related to recovery planning including, but not limited to assessment, recovery plan development, documentation reassessment, admission, discharge, etc. Assist units, areas in developing action plans to meet identified gaps in performance and report status of indications, action plan as required at Leadership Team meetings. Provides guidance to unit management staff and facility administration regarding standards of care. Complete audits as required and provides feedback to the appropriate Mental Health Program Analyst.
• Ensures that MHPAs generate and distribute schedules as required by policy and guidelines. Monitors the recovery planning meetings coordinated by each MHPA, observing for availability of daft plans, advocacy on behalf of person whose plan is being developed and inclusion of all assessment data and recommendations from disciplines. These responsibilities are cross-functional and multidisciplinary and involve work with employees throughout FSH as well as hospital suppliers and providers, and other stakeholders. Ensures performance of Recovery Team members consistently meets standards. Provides operation and management coordination and/or facilitation in the development of policies, standards, procedures, training, and implementation of resident-driven treatment, rehabilitation, role discovery/recovery, and recovery plans for consumers with a variety of individual needs.  Performance Improvement and Management: Consults, facilitates, and participates in the management and improvements of FSH performance Improvement initiatives and Quality Delivery System. This involves activity recommendations regarding the design and make-up of performance improvement team, team facilitation and management, and tracking team progress. Utilizes tools and techniques to perform performance improvement projects including problem solving, decision analysis and action planning
• Ensures that resident services are appropriately implemented, based upon review of MHPAs reports that track treatment team attendance, timely and full completion of all assessments, completion of monthly RP progress notes, and delivery of prescribed services at the time of reviews. Discusses emerging problems with the appropriate END or department head. Ensures compliance with performance standards, facility, department, state, and federal regulations. Completes all personnel actions as required including but not limited to, recruiting, hiring, monitoring, corrective, time management, discipline up to dismissal.
• Monitors a sample of Recovery Plans for each Mental Health Program Analyst on a quarterly basis using the checklist for completed plans to ensure compliance, and that corrective feedback is provided by the Mental Health Program Analyst. Serves as a resource person for related subjects. Assists in the identification and development of resources designed to maximize the efficiency of service delivery for residents.
• Completes functions as Service Planning department head, including orienting new employees and conducting regular performance reviews for employees. Also conducts regular department meetings for review of department processes and performance plus facility performance on Executive Summary of Performance to support FSH Strategic Objective for the achievement of management excellence.
• Provides comprehensive training to all new Service Planning department members on core processes associated with Service Plan development, coordination and review. Provides Self-Paced Service Plan Development training to MHPAs and to other professionals when requested.
• Performs other related duties as assigned.

Knowledge, Skills and Abilities required for the position:

• Knowledge of methods of compiling, organizing and analyzing data. 
• Ability to develop and implement various program monitoring methodologies and techniques. 
• Ability to provide in-service training on mental health related activities. 
• Ability to develop program policy, procedures, manuals, administrative rules and agreements. 
• Ability to understand and apply applicable rules, regulations, policies and procedures. 
• Ability to prioritize workload. 
• Ability to plan, organize and coordinate work assignments. 
• Ability to develop various reports. 
• Ability to establish, build and maintain effective working relationships with others. 
• Ability to communicate effectively. 
• Ability to work independently and as part of a team. 
• Ability to establish and maintain effective working relationships with diverse groups of people. 
• Knowledge of the methods of data collection and analysis. 
• Knowledge of basic management principles and practices. 
• Ability to determine work priorities, assign work, and ensure proper completion of work assignments. 
• Ability to understand and apply applicable rules, regulations, policies and procedures relating to management analysis activities. 
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of management practices. 
• Ability to organize data into logical format for presentation in reports, documents and other written materials. 
• Ability to conduct fact-finding research. 
• Ability to solve problems and make decisions. 

Minimum Qualifications:

• A bachelor's degree from an accredited college or university is preferred and three years of professional experience in developmental disabilities, special education, mental health, counseling, guidance, social work, health or rehabilitative programs. 
• A master's degree from an accredited college or university can substitute for one year of the required experience. 
• One year of experience writing formal business communications, including emails. 
• Four years of professional experience supervising or serving in a leadership role. 
• Professional experience as described above can substitute on a year-for-year basis for the preferred college education. 

Preference will be given to applicants who have:

• Experience with recovery plans and continuing quality improvement. 
• Experience implementing patient services and retaining timeframes. 

Candidate Profile (application) must be completed in its entirety:

• Include the supervisor names and phone numbers for all periods of employment.
• Account for and explain gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities, as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of responding to qualifying questions and entering work history.
• If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

Benefits of Working for the State of Florida:

• Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits.
• For a more complete list of benefits, visit www.mybenefits.myflorida.com.

DCF EMPLOYMENT DISCLOSURES

US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.

SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS).  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.

RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.

BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.