OPERATIONS ANALYST II - 60007037

Requisition No: 851491 

Agency: Children and Families

Working Title: OPERATIONS ANALYST II - 60007037

 Pay Plan: Career Service

Position Number: 60007037 

Salary:  $60,000.00 Annually 

Posting Closing Date: 04/27/2025 

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The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Substance Abuse and Mental Health (SAMH) Program office is recognized as the single state authority for substance abuse and mental health services. The Office of SAMH is statutorily responsible for the planning, evaluation, and implementation of a comprehensive statewide system of care for the prevention, treatment, and recovery of children and adults with serious mental illnesses or substance use disorders.

Florida State Hospital (FSH) is a mental health treatment facility owned and operated by the State of Florida and is part of the Department of Children and Families. The department’s mission is to “work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.”

FLORIDA STATE HOSPITAL IS A TOBACCO FREE FACILITY.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

This is a highly responsible and professional position that will serve as an Operations Analyst II. This position will collaborate with each section within the state facilities and be required to use independent judgement, take initiative in carrying out duties and responsibilities and should be extraordinarily detail oriented. 

Specific Duties and Responsibilities include:

• This position involves professional work in the monitoring, review, analysis, collection, investigation, fact finding research and reporting of various information. Must be proficient in Excel and Microsoft programs. The position is located in the Florida State Hospital, Medical Services Department and provides support to the Clinical Services Director and Ancillary Medical Services Director, including but not limited to financial reports including various programs, information pertaining to contracts, credentialling, and statistical data. This position also has access to and must adhere to all HIPAA regulations.
• Independently assigns, participates in, tracks, assigns and reviews work/projects. Ensures such information is accurate and contains appropriate procedural content; coordinates activities with various providers, units and departments on matters of policy and administration. Directs, trains and coordinates secretarial staff in carrying out assignments and conveys verbal/written messages and instructions to all levels of hospital staff and other state entities as directed.
• Drafts signatures for hiring packets and assist with hiring process for providers and other staff as directed.
• Ensures tracking of contact slips for providers when calling off to include tracking leave and leave patterns.
• Complete / verify Kronos timecards for Medical Doctors.
• Track Census Reports.
• Composes and transcribes letters and other correspondences as needed. The correspondence will be saved electronically, US mailed and emailed.
• Reads, date stamps and distributes all incoming correspondence and prioritizes correspondence and documents action to be taken.
• Provides assistance to administrators/department directors and program managers by integrating data from various sources into single database structures used for evaluation and monitoring. Generate reports, data review and presentation to the Clinical Services Director and/or Ancillary Medical Service Director or others as needed in order to make decisions based on data.
• Committees & Work Groups, Team Leader - leads short and long term projects including support to other departments and units, leads teams and provides guidance in facilitation of trainings, responsibilities and networking with various liaisons.
• Committee coordinator and recording secretary for the Executive, Credentials and Bylaws Committee; Medical Peer Review; the Professional Clinical Staff; and Mortality Review Committee. Responsible for keeping minutes of these committees and the routine functioning of these committees.
• Credentialing of provider applicants (full time staff and consultant staff) by researching data sources, compiling references and individually relating to and contacting the National Practitioner Data Bank and reporting these findings to the Medical Executive Director for further action. Establishes a good rapport with applicants and provides guidance and assistance to newly employed staff and existing professional clinical staff. Initiates re-credentialing and re-privileging of active and consultant medical staff members and other Professional Clinical Staff every two years. Helps to maintains credential files on all members of the Professional Clinical Staff. Maintains the continuing medical education files on all physicians/ARNP's.
• Reviews administrative policies, procedures, guidelines and related directives to be implemented within the medical departments and makes recommendations.
• Performs other related duties as required.

Knowledge, Skills and Abilities required for the position:

• Knowledge of the methods of data collection and analysis.
• Knowledge of basic management principles and practices.
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work flow and other activities relating to the improvement of management practices.
• Ability to organize data into logical format for presentation in reports, documents and other materials.
• Ability to conduct fact-finding research.
• Ability to utilize problem-solving techniques.
• Ability to work independently.
• Ability to understand and apply applicable rules, regulations, policies and procedures relating to management analysis activities.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Minimum Qualifications:

• A bachelor's degree from a college or university is preferred and two years of professional experience in systems analysis, management analysis, program planning, program research, program evaluation, engineering or administrative work.
• A master's degree from a college or university can substitute for one year of the required experience.
• Professional or nonprofessional experience as described above can substitute on a year-for-year basis for the preferred college education.

Preference will be given to applicants who have:

• Experience in credentialling.
• Experience serving on committees.
• Experience providing administrative support.

Benefits of Working for the State of Florida:

• Health insurance
• Life insurance; $25,000 policy is free plus option to purchase additional life insurance
• Dental, vision and supplemental insurance
• Retirement plan options, including employer contributions
  • (For more information, please click www.myfrs.com);
• Nine paid holidays and one Personal Holiday each year;
• Flexible Spending Accounts;
• Opportunities for career advancement
• Tuition waiver for public college courses

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

DCF EMPLOYMENT DISCLOSURES

US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.

SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS).  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.

RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.

BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.