OPERATIONS REVIEW SPECIALIST - 60005446

Requisition No: 872683 

Agency: Children and Families

Working Title: OPERATIONS REVIEW SPECIALIST - 60005446

 Pay Plan: Career Service

Position Number: 60005446 

Salary:  $47,668.01 - $101,775.00 / Annually 

Posting Closing Date: 03/31/2026 

Total Compensation Estimator Tool

The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Substance Abuse and Mental Health (SAMH) Program office is recognized as the single state authority for substance abuse and mental health services. The Office of SAMH is statutorily responsible for the planning, evaluation, and implementation of a comprehensive statewide system of care for the prevention, treatment, and recovery of children and adults with serious mental illnesses or substance use disorders.

Florida State Hospital (FSH) is a mental health treatment facility owned and operated by the State of Florida and is part of the Department of Children and Families. The department’s mission is to “work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.”

FLORIDA STATE HOSPITAL IS A TOBACCO FREE FACILITY.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

This is a highly responsible and professional position serving as a Operations Review Specialist within Quality Improvement Services. The ideal candidate will be a collaborative team player who works seamlessly across all sections within the program office. This role requires the use of independent judgment, a proactive approach to responsibilities, and exceptional attention to detail. If you are driven, organized, and thrive in a fast-paced environment, we encourage you to apply.

Specific Duties and Responsibilities include:

• This is a highly responsible professional position functioning as a member of the FSH Quality Improvement Team. Responsibility included, but are not limited to, activities related to organizational needs analysis, policy management, strategic planning, performance improvement, and process management. These responsibilities are cross-functional and multidisciplinary and involve work with employees throughout FSH as well as hospital suppliers and providers, and other stakeholders. All activities will be conducted within the framework of 4DX principles and practices.
• Maintain knowledge of current Florida Administrative Codes, FL Statutes, Code of Federal Regulations on treatment, health, safety and welfare of residents. Utilizes information to promote organizational wide compliance, improve organizational performance in resident care, management and support processes. Completes special assignments as given. Maintain up-to-date knowledge of current accreditation standards and provide facility wide assistance and support in achieving and maintaining compliance with said standards.
• Consults, facilitates, and participates in the management and improvement of the FSH Quality Delivery System. This includes identification and flowcharting of core and support processes and the development of quality indicators, including appropriate formulas, benchmarking, and target setting methodologies. Develop data collection instruments and instructions. Incorporates date into custom designed spreadsheets and databases for trend analysis. Identifies opportunities for core and support process improvements utilizing tools and techniques and makes improvement recommendations to the Hospital's Management Team.
• Manage designated external and internal audits, surveys, and review processes
• Provides FSH Quality Improvement Program overview training for all employees. Provides comprehensive didactic and experimental certification training of QIP principles, tools, and techniques to select FSH employees in formal training environments. Utilizes training techniques during facilitation of performance improvement teams as "Teaching Opportunities." Provides mentoring to selected FSH staff in advanced application specialist techniques.
• Notifies Pharmacy, Lab and Food Services of actions required to maintain licensure; and maintain physical licenses and permits.
• Completes root cause analysis on all sentinel deaths as assigned.

Knowledge, Skills and Abilities required for the position:

• Ability to utilize tools and techniques related to QIP
• Ability to train others in the tools and techniques of PIP
• Ability to utilize computer hardware and software, including Microsoft Office programs, Visio graphics program and internet-related programs
• Ability to organize data into logical format for presentation in reports, QIC stories, documents, and other written materials
• Ability to work independently
• Ability to work in teams
• Ability to facilitate performance improvement teams
• Ability to understand and apply applicable rules regulations, policies and procedures relating to operational and management analysis activities
• Ability to plan, organize, and coordinate work assignments and action plans
• Ability to communicate effectively
• Ability to establish and maintain effective working relationship with employees, residents, suppliers, partners, and other stakeholders.

Minimum Qualifications:

• A bachelor's degree from a college or university and four years of professional experience in systems analysis, management analysis, program planning, program research, program evaluation, engineering or administrative work. 
• A master's degree from a college or university can substitute for one year of the required experience. 
• Professional or nonprofessional experience as described above can substitute on a year-for-year basis for the required college education. 

Preference will be given to applicants who have:

• Experience in Data Analysis
• Experience in Strategic Planning
• Knowledge of current Florida Administrative Codes, FL Statutes, Code of Federal Regulations on treatment, health, safety and welfare of patients.

Candidate Profile (application) must be completed in its entirety:

• Include the supervisor names and phone numbers for all periods of employment.
• Account for and explain gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities, as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of responding to qualifying questions and entering work history.
• If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

Benefits of Working for the State of Florida:

• Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits.
• For a more complete list of benefits, visit www.mybenefits.myflorida.com.

DCF EMPLOYMENT DISCLOSURES

US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.

SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS).  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.

RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.

BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.