OPERATIONS REVIEW SPECIALIST - 67014021 APD, DDDP/ PATHWAYS CHATTAHOOCHEE, FL

Requisition No: 855367 

Agency: Agency for Persons with Disabilities

Working Title: OPERATIONS REVIEW SPECIALIST - 67014021 APD, DDDP/ PATHWAYS CHATTAHOOCHEE, FL

 Pay Plan: Career Service

Position Number: 67014021 

Salary:  $60,000.00- $72,000.00 ANNUALLY 

Posting Closing Date: 07/03/2025 

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AGENCY FOR PERSONS WITH DISABILITIES

POSITION: 67014021

WORKING TITLE: Risk Manager

POSITION TITLE: Operations Review Specialist

POSITION NUMBER: 67014021

This posting may close before the posted closing date.

This position is not a Telework position and requires reporting to DDDP in Gadsden County and Pathways in Jackson County. 

The Benefits of Working for the State of Florida 

 Working for the State of Florida is more than a paycheck. The State’s total compensation package for eligible employees features a highly competitive set of employee benefits, including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com).
• Flexible Spending Accounts.
• Tuition waivers.
• And more! For a more complete list of benefits, visit www.mybenefits.myflorida.com.
• Paid Maternity and Parental Leave.

The Agency seeks team members who demonstrate the qualities of being humble, hungry, and smart and lead others to embody the same. This entails lacking excessive ego, sharing credit, being self-motivated, and exercising good judgment and intuition regarding the subtleties of group dynamics. 

This position with APD will serve staff and management across the Agency. Your work will impact the workplace culture, our community, and the population we serve as we continuously strive to achieve the Agency’s mission.

APD’s Developmental Disabilities Defendant Program (DDDP) Overview

 DDDP is a forensic facility working with individuals with disabilities in a secure setting that operates on the campus of Florida State Hospital in Chattahoochee, FL, where the campus and facilities are tobacco free.  

Pathways is a 34-bed all male forensic facility working with individuals with disabilities in a secure setting.  These individuals have been adjudicated by the courts as incompetent to proceed to trial and have significant behavioral and psychiatric issues.  Pathways provides rehabilitative, vocational, and daily living skills training to the individuals served which allows for a smooth transition back into a non-secure residential or community setting.

These individuals have been adjudicated by the courts as incompetent to proceed to trial and have significant behavioral and psychiatric issues.  DDDP provides rehabilitative, vocational, and daily living skills training to the individuals served, allowing for a smooth transition back into a non-secure residential or community setting.  

*Responses to the qualifying questions are required and must be verifiable based on your submitted application, and “see resume” will not be considered an acceptable response. 

SALARY RANGE

 $60,000.00- $72,000.00 ANNUALLY 

Position Summary 

This highly responsible professional, administrative position serves as the DDDP/Pathways Risk Manager/Safety Officer. The primary goal is to reduce, control, or eliminate the possibility of incidents to residents, staff, and visitors, thereby minimizing financial loss for DDDP/Pathways. This is achieved by assessing, planning, and coordinating responsibilities to prevent or minimize accidental injury, illness, property damage, or other preventable loss or negligent acts. This role is responsible for the overall coordination of the incident reporting system and the general liability program for DDDP/Pathways.

The Work You Will Do 

  This highly responsible professional, administrative position serves as the DDDP/Pathways Risk Manager/Safety Officer. The primary goal is to reduce, control, or eliminate the possibility of incidents to residents, staff, and visitors, thereby minimizing financial loss for DDDP/Pathways. This is achieved by assessing, planning, and coordinating responsibilities to prevent or minimize accidental injury, illness, property damage, or other preventable loss or negligent acts. This role is responsible for the overall coordination of the incident reporting system and the general liability program for DDDP/Pathways.

Risk Management & Incident Response:

•              Leads the identification, communication, measurement, and management of facility-wide risk.

•              Processes and analyzes a magnitude of daily resident incident reports in a priority manner, reviewing for timeliness, content, accuracy, and compliance with applicable Florida Statutes, Florida Administrative Codes, Department Regulations, and DDDP/Pathways Operating Procedures.

•              Develops, maintains, and monitors the DDDP/Pathways Risk Management Incident Tracking System, covering resident incidents, including the type, frequency, causes, and outcomes.

•              Analyzes the frequency, causes, general categories, and types of incidents causing injury to residents, making recommendations to reduce their frequency and severity.

•              Advises supervisors of any adverse patterns or trends identified in incident reports.

•              Completes applicable follow-up actions, makes necessary referrals, and maintains a suspense system to ensure timely completion of actions.

•              Manages all phases of the claims process from intake and investigation through litigation, settlement, and/or trial.

•              Investigates, resolves, and responds to all property and liability claims under the direction of the Chief Administrative Officer & General Counsel.

•              Provides timely notification of claims to insurance carriers and develops and communicates plans to address loss events.

•              Manages the workers' compensation and incident reporting program, processing, assessing, and reporting claims to carriers as appropriate.

•              Partners with all departments regarding incident reports and claims or losses.

•              Conducts post-event reviews, including conducting meetings, video reviews, and preparing summary reports.

Safety Officer & Compliance:

•              Serves as the DDDP/Pathways Safety Officer and Chairperson for the Safety Committee, holding monthly meetings, distributing minutes, and tracking resident safety action items until completion.

•              Promotes health and safety of patients and employees, reviews and evaluates the quality of patient safety measures, and assists in implementing the DDDP/Pathways safety plan.

•              Ensures the development of appropriate operating procedures that minimize the risk of injury to residents and employees.

•              Ensures compliance with risk management Florida Statutes, Florida Administrative Codes, Florida Department of Health, the Safe Medical Devices Act, and Agency for Persons with Disabilities Regulations.

•              Functions as a subject matter expert for Fire and Safety, OSHA, ADA, and Life Safety Codes.

•              Completes Facility Site Inspections, including quarterly safety site visits at DDDP/Pathways, to ensure occupancies and emergency safety procedures are followed as required by local and federal construction safety, life safety codes, building fire codes, labor and environmental laws, and sanitation procedures. Identify potential hazards, operational gaps, and vulnerabilities in physical locations (e.g., room/door integrity, perimeter security).

•              Completes QA facility walk-throughs, reports findings, and monitors corrective actions related to facility inspections.

Emergency Preparedness & Operations:

•              Implements and updates Emergency Operations Plans for DDDP/Pathways to protect and preserve the safety of residents and staff by developing, testing, and executing emergency preparedness plans for various scenarios (e.g., riots, natural disasters, medical emergencies, lockdowns).

•              Conduct drills and table-top exercises to train staff and identify areas for improvement.

•              Coordinates efforts with local emergency managers for emergency response efforts.

•              Collaborate with the staff development department to raise awareness of safety preparedness and response.

•              Acts as a Liaison for Departmental Operations involving emergency/crisis situations and works with the state office to provide tracking, census, and requested updates.

Policy & Program Development:

•              Develop and implement risk management and compliance policies/procedures.

•              Partners with key stakeholders to develop and implement standards, processes, programs, and best practices related to risk management.

•              Identifies potential risk exposures, recommends solutions, implements approved programs, promotes loss prevention, and updates and monitors compliance through audits and reviews.

Reporting & Training:

•              Produces and provides monthly/quarterly/annual comprehensive statistical reports to Administration including information about all risk management activities.

•              Produces monthly, quarterly, and annual analytical reports for residential units at DDDP/Pathways (e.g., incident reporting, workers comp, certification compliance, etc.).

•              Ensures Risk Management pre-service training is presented to all new employees within 30 days of employment pursuant to the Florida Administrative Code.

•              Provides Risk Management and Emergency Operations annual update training to all employees.

•              Audits and tracks all professional certifications.

Insurance & Third-Party Management:

•              Manages insurance procurement and evaluates and provides recommendations regarding the selection of policies, including but not limited to: Property, Casualty, General Liability, Workers’ Compensation, and Directors and Officers policies.

•              Coordinates and submits, as necessary, the gathering of insurance policy renewal data.

•              Manage relationships with third-party service providers, including brokers, underwriters, and other third-party administrators.

•              Works with the company’s insurance brokers to respond to requests for certificates of insurance and claims history documents.

•              Works in partnership with the General Services manager to ensure appropriate documentation for insurance coverage for all buildings and building contents.

Special Assignments:

•              Performs special assignments such as researching, gathering information, analyzing, and stratifying data.

•              Participates in ward government meetings.

•              Completes additional duties as assigned.

Minimum Qualifications 

• A valid driver’s license.

•              Bachelor’s degree from an accredited college or university and two years of professional experience with quality improvement and/or other related project management skills.

•              DDDP/Pathways are located at two different campuses.  (Chattahoochee, FL and Marianna, FL).  The employee office will be located in Chattahoochee, FL but may be required to do work at both locations depending on the project or responsibility at hand.

Additional Requirements for This Position

• Certification in the Agency’s Crisis Prevention and Intervention Program. Advance training may be required.

• A pre-employment and annual TB screening.

• Annual CPR Certification.

Knowledge, Skills, And Abilities 

 •             Knowledge of methods of data collection and analysis.

•              Knowledge of basic management principles and practices.

•              Ability to collect, evaluate, and analyze data to develop alternative recommendations and solve problems.

•              Ability to use data analytic software such as Excel, Power BI, and other programs.

•              Ability to document workflow and other activities relating to the improvement of operational and management practices.

•              Ability to organize data into a logical format for presentation in reports, documents, and other written materials.

•              Ability to conduct fact-finding research and utilize problem-solving techniques.

•              Ability to work independently.

•              Ability to understand and apply applicable rules, regulations, policies, and procedures relating to operational and management analysis activities.

•              Ability to plan, organize, and coordinate work assignments.

•              Ability to communicate effectively, both verbally and in writing.

•              Ability to establish and maintain effective working relationships with others

Recruiting Contact:           

APD Human Resources - Developmental Disabilities Defendant Program & Pathways  

Jodi NeSmith, Recruitment Manager

Telephone: (850) 793-7075

Profile Completion

To qualify for this position, applicants must complete all fields in the Candidate Profile, including their work history with the month and year. 

Resumes and other documentation can be attached to provide additional information but will not replace the required completed Candidate Profile.

Retiree Notice

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon your retirement date.

Direct Deposit Program

As a condition of employment, a person appointed to a position in the State Personnel System is required to participate in the Direct Deposit Program.  Rather than receiving a paper paycheck, your funds will be deposited directly into your account at your financial institution. This will be accomplished by Electronic Funds Transfer. Banks, savings and loan associations, and credit unions are eligible to accept such deposits. Retirement funds are also required to be in the Direct Deposit Program.

Background Screening Requirement

It is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.

No applicant for a designated position will be employed or permitted to volunteer until the Level 2 screening results are received, reviewed, and approved by the Agency.
Level 2 background screening shall include, but not be limited to, fingerprinting for Statewide criminal and juvenile records checks through the Florida Department of Law Enforcement and Federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies.

Pursuant to S. 110.1127(1), Florida Statutes, this position requires a background investigation, including fingerprinting.

APD only hires U.S. citizens and those lawfully authorized to work in the U.S. APD participates in the U.S. government’s employment eligibility verification program (E-Verify), which electronically confirms an employee’s eligibility to work in the U.S. after completing the employment eligibility verification form (I-9).

All applicants should complete the online application process. If you need assistance applying for this position, please call the People First service center at 1-877-562-7287. 

Responses to the qualifying questions are required to be considered for this position. Answers to the qualifying questions must be verifiable based on your submitted application.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.