SYSTEMS PROGRAMMER II - 60047130

Requisition No: 855680 

Agency: Children and Families

Working Title: SYSTEMS PROGRAMMER II - 60047130

 Pay Plan: Career Service

Position Number: 60047130 

Salary:  50000.08 

Posting Closing Date: 07/02/2025 

Total Compensation Estimator Tool

Salary Range: $50,000.08 ANNUALLY

This is an Open Competitive Opportunity

This position is located at Florida State Hospital in Chattahoochee in the Office of Information Technology Services.

Florida State Hospital is a tobacco free facility.

Multiple vacancies may be filled from this posting.

SPECIAL NOTES

Only US citizens and lawfully authorized alien workers will be hired.

All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS).  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided and you required to repay all benefits received depending upon the date of your retirement.

REQUIREMENTS

Responses to qualifying questions concerning education, experience, knowledge, skills and/or abilities for this position must be verifiable by documentation provided (candidate profile AND resume (if one is attached) through the electronic application process. Putting “see resume” does not substitute for completing all sections of the Candidate Profile. Candidates with incomplete candidate profiles may not receive employment consideration.

At least two years of experience working in an IT environment in either a field-based support capacity or an Identity Access Management or provisioning role.

At least one year of experience supporting Windows 10 or newer Windows operating systems and compatible applications.

Technical understanding of computer hardware, software, networking systems, and troubleshooting/problem solving skills related to same.

Valid Driver’s License and possess an operational private vehicle for use in performance of daily work activities.

Working outside normal shift/business hours.

Navigate tight spaces which may involve a combination of kneeling, crawling, bending, stooping, and/or reaching.

Ability to lift 30 pounds and move equipment.

PREFERENCES

Experience in customer call documentation and tracking system/ticketing system.

Experience managing and supporting Active Directory environments.

Experience managing Group Policy Objects.

Experience working in an Information Technology Support environment.

College or trade school education in Information Technology field.

Experience in supporting Windows 11 or newer Windows operating systems & compatible applications.

Experience in support of MS Office 365 applications.

Experience managing mobile devices in a mobile device management environment.

Experience using remote control applications.

DESCRIPTION
This position performs Identity Access Management duties for Florida’s State Mental Health Treatment Facilities.

This is technical work managing objects in Active Directory, onboarding new staff, ensuring stakeholders are educated in user request processes, managing ticket workflows, and supporting the Desktop Support team at Florida State Hospital.

This work is on-site and includes on-site support and support of end-users that are working remotely.

This position is not eligible for telework.

EXAMPLES OF WORK
Administering the Agency’s Identity and Access Management solution, following the workflows of the various provisioning and deprovisioning processes, managing user permissions to network and system resources, developing and modifying Group Policy Objects, managing Active Directory permissions and objects, and ensures the principle of ‘least access’ is followed.

Provides reports and audit information for leadership, educates stakeholders on on-boarding and off-boarding workflows, maintains process documentation, identifies and reports potential security risks, and meets Service Level Agreement timelines for service delivery.

Works as a team member with provisioning personnel at other State Mental Health Treatment Facilities to provide backup support and workflow exchange as needed.

Supports the facility’s Desktop Support Team as required.  Engages with other Information Technology support staff to provide assistance as needed.

Coordinates work assignments with appropriate Department staff as well as other desktop support staff. Performs necessary follow-ups with customers to ensure that requests are handled efficiently and that quality solutions are provided and recognize or analyze priority issues for escalation.  Providing detailed information regarding the issues to effectively solve problems in a timely and organized manner using industry best practices and procedures.

Maintains all assigned issues within the Department’s Issue Tracking System. Adds, updates and provides current status information into the Tracking System in a timely and accurate manner.  Identifies and documents resolutions, sharing the documentation and findings with other team members.

Provides assistance for Voice Over IP (VOIP) phones and network connectivity troubleshooting to coordinate repairs with Regional as well as statewide support staff.

Consults with regional and outside agency customers in conducting system assessments to define customer needs and creates plans to meet them.

Performs related work as required.

KNOWLEDGE, SKILLS, AND ABILITIES, including utilization of equipment, required for the position: Knowledge of Systems Administration techniques and practices in a Windows Active Directory environment; Knowledge of LDAP Identity Management Systems; Knowledge of SQL database systems; Knowledge of problem solving/troubleshooting techniques; Knowledge of technical hardware, software, and networking systems; Knowledge of customer call documentation and tracking systems; Ability to lift 30 pounds and move equipment; Ability to communicate clearly, oral and written; Ability to learn in a fast-paced environment; Ability to provide constructive customer service interactions with a positive attitude; Ability to work independently; Ability to handle stressful situations.

BACKGROUND SCREENING REQUIREMENT:  It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S.  No applicant may begin employment until the background investigation results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background investigations shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.  Employees also are subject to background re-screening at least every five (5) years.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.