COMPUTER SUPPORT TECHNICIAN III - 55005661 1

Requisition No: 864862 

Agency: Department of Transportation

Working Title: COMPUTER SUPPORT TECHNICIAN III - 55005661 1

 Pay Plan: Career Service

Position Number: 55005661 

Salary:  $55846.18 

Posting Closing Date: 11/14/2025 

Total Compensation Estimator Tool

STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION

Computer Support Technician III

302 / Office of Information Technology

OPEN COMPETITIVE

CAREER SERVICE

FULL-TIME

CONTACT PERSON: Leah McAllister

CONTACT PHONE NUMBER: 850-330-1345

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.

Our Mission

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

Our Vision

As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

The Work You Will Do:

Computer Support Technician III / District Three / Transportation Support / Network Support

The Difference You Will Make:

Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication. 

How You Will Grow:

FDOT encourages our team members to grow through engagement, empowerment, training, and professional development.  Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses. 

Where You Will Work:

Office of Information Technology

1074 Highway 90

Chipley, FL 32428

Your Specific Responsibilities:

Install, configure, and provide advanced root cause analysis of technical issues involving department computer systems and their peripheral equipment, including the installation of software, upgrades, and patches within specified time frames. Research and implement solutions as appropriate.

Provide Tier III end-user support for Microsoft Windows OS, Microsoft Office and other various off-the-shelf and department developed applications as needed or assigned. 

Monitor Service Desk queue and resolve support tickets as assigned.  Document work performed and resolution(s). Identify, analyze, and resolve problems and issues using troubleshooting tools and techniques, teamwork and other innovative solutions. Provide high level of customer service by providing status and information to the customer. Assign service desk tickets to the appropriate technician or group for proper resolution and ensure all Service Level Agreements are met in a timely manner.

Provide advanced support of department owned Mobile Devices (iPhones, iPads, Android Phones etc.) including the configuration, deployment, end-user support, updates, maintenance, and sanitization of such devices.  

Oversee, coordinate, and/or participate in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Operating System Upgrade Project, etc.

Provide hardware and software technical training and professional development for other Technicians as needed or assigned.  Provide technical leadership and mentoring for other Technicians.  Provide Tier III advanced support for other Technicians as needed or assigned.  

Participate on statewide teams, both internal and external to the Office of Information Technology.  Provide facts to facilitate the team's decision making-process and to achieve the team's goals.  Share information and receive feedback from other Office of Information Technology staff as appropriate.

Generate and maintain detailed technical documentation including software installation guidelines, troubleshooting processes, etc.

Provide end-user Audio Visual (AV) support as assigned. Configure, deploy, and maintain department owned AV assets.  

The Successful Candidate will have the following required Knowledge, Skills, and Abilities:

Knowledge of:

• Software including Microsoft Office and Microsoft Operating Systems in a network environment;
• Computer software, hardware, and firmware relative to desktop and laptop computers;
• Local area network/wide area network environment operations and configurations;
• Operations, configurations and troubleshooting of various mobile devices (Apple & Android)
• Of audio-visual principles and operations;

 Skills in:

• Installing and providing technical support for software applications, operating systems, and computer hardware;

Ability to:

• Perform advanced troubleshooting on various makes and models of computers;
• Independently plan, organize, manage, and track projects;
• Communicate effectively with customers both verbally and in writing;
• Read, understand, and comply with the department's policies, procedures, guidelines, and practices relating to Office of Information Technology standards;
• mentor, train and support other technicians.

Minimum Qualifications:

3 years of work experience in the installation, maintenance and technical support of workstation hardware and High School diploma or equivalent. OR 2 years of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems; applicants with SCCM experience will be preferred. OR Technical certifications from workstation training programs such as CompTIA A+, CompTIA Net+, and MCDST may be substituted for 1 year of experience. OR Bachelor or Associate degree in Computer Science, Information Technology or closely related field from an accredited college or university.

SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES THE SERVICE VETERANS AND THEIR FAMILY MEMBERS HAVE GIVEN TO OUR COUNTRY AND SUPPORTS THE HIRING OF RETURNING SERVICE MEMBERS AND MILITARY SPOUSES.  If you are a preference-eligible applicant who receives notice of a hiring decision and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, you may file a written complaint within 60 calendar days from the date you receive the notice, requesting an investigation to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Boulevard, Room 214, St. Petersburg, Florida 33708.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES.  QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.  In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities.  Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided.  Please contact the Florida Department of Transportation’s Human Resources Office at (850) 414-5300 for assistance.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.