CUSTOMER SERVICE SPECIALIST - 40041071

Requisition No: 855892 

Agency: Commerce

Working Title: CUSTOMER SERVICE SPECIALIST - 40041071

 Pay Plan: Career Service

Position Number: 40041071 

Salary:  $34,435.20 Annually 

Posting Closing Date: 07/13/2025 

Total Compensation Estimator Tool

JOB TYPE:    FULL TIME /  CS

POSITION LOCATION:      CHIPLEY, Florida

CUSTOMER SERVICE SPECIALIST

OPEN COMPETITIVE

www.floridajobs.org/

Your Specific Responsibilities:

Interview and conduct an initial assessment of customer needs and provide services or referrals as appropriate.  Evaluate education, training, and experience to properly register applicants in computer systems.  Provide instructions and assistance as needed to customers utilizing the Employ Florida system, Florida’s CONNECT system for Reemployment Assistance (RA) claimants, and other computer data and programs.  Screen and refer applicants to available job openings and/or training opportunities, perform job development contacts, provide labor market information, provide employment counseling as appropriate, and refer to testing and/or other supportive services as appropriate.  Will also refer eligible individuals to appropriate staff for comprehensive assessment, as needed.

Process job orders using information obtained from employers to compile job descriptions, accurately code each occupation and industry, and perform file search of job orders for qualified applicants adhering to veterans’ preference and mandated Federal Contractor requirements.  Monitor job orders, maintain timely contact with employers to perform follow-up and verify referral results with employers to document on job orders.

Will provide Reemployment Services and Eligibility Assessments (RESEA) on a scheduled basis.  Letters scheduling applicants for the RESEA will be mailed out timely to ensure that the applicants have at least ten (10) days’ notice of their scheduled appointment date.  Will enter data into the Employ Florida system timely as required by State and local guidelines.  May assist with follow up with participants enrolled in the RESEA program.

Make initial contact with eligible trade-affected individuals whose employment has been threatened and who have been temporarily or permanently laid off.  Review application, collect appropriate documentation needed to verify data elements.  Conduct an initial assessment of the workers’ eligibility for services by reviewing work experience, education and abilities.  Refer eligible individuals to appropriate staff for comprehensive assessment. Assist staff in pulling together information needed to conduct a Trade Adjustment Allowance (TAA) Information Meeting for trade-affected workers who are covered under a certified petition.

Perform other related duties as required or assigned.

Required Knowledge, Skills, and Abilities:

• Ability to promote and market the career center system.
• Requires excellent verbal and written communication skills.
• Working knowledge/proficiency using Microsoft applications which include Word, Excel, and Power Point
• Ability to deal with the public in an effective manner and provide excellent customer service.
• Ability to establish and maintain effective working relationships with others.
• Ability to understand and apply applicable rules, regulations, policies and procedures.
• Ability to record, collect, evaluate, and analyze data.
• Ability to work independently by planning, organizing, and coordinating work assignments.
• Ability to listen effectively.
• Ability to read and understand reports, documents, and other written materials.
• Ability to utilize problem-solving techniques.
• Ability to make presentations in group or individual settings.
• Ability to work as part of a team.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. 

Minimum:

• The selected candidate may be required to work weekends or after regular work hours at job fairs, or community meetings once or twice a month.
• Duties and responsibilities of this position must be performed at the official work site of the Department.
• Travel may be required to travel.

Other job-related requirements for this position:

• Must become certified as a Workforce Development professional (Tier 1), within 1 year of appointment to this position.
• The incumbent is required to travel in the administrative area and must provide own transportation.

Pay:  $34,435.20 Annually

Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:        

This is a responsible professional position involved in interviewing customers and employer contacts within a Local Workforce Development Board (LWDB) 3.

The Difference You Will Make:

FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work:   

Chipley, Florida, is a historic railroad town founded in 1882 and named after railroad businessman William Dudley Chipley. It has maintained its small-town charm while evolving into a unique designation that captures the essence of North Florida. 

Chipley is:

• Known for its beautiful parks and one with a beautiful waterfall (Falling Waters State Park), interesting local shops, and a unique character that makes it special.
• Home to the Seacrest Wolf Preserve and the Panhandle Watermelon Festival.
• Approximately 32 miles from the nearest beach, Carl Gray Park www.panamacity.gov.

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

*  State Group Insurance coverage options+
 (health, life, dental, vision, and other supplemental option)

*  Retirement plan options, including employer contributions (www.myfrs.com)

*  Nine paid holidays and a Personal Holiday each year

*  Annual and Sick Leave Benefits

*  Student Loan Forgiveness Program (Eligibility required)

*  Flexible Spending Accounts

*  Tuition Fee Waivers (Accepted by major Florida colleges/universities)

*  Ongoing comprehensive training provided

*  Career Growth      

*  Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

* We care about the success of our employees.

* We are always improving our technology, our tools, our customer’s experiences, and ourselves.

* A rewarding experience for reliable, compassionate, and professional employees.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.