INTERVIEWING CLERK - 64059519

Requisition No: 851416 

Agency: Department of Health

Working Title: INTERVIEWING CLERK - 64059519

 Pay Plan: Career Service

Position Number: 64059519 

Salary:  $33,760.00 - $34,773.00 annually 

Posting Closing Date: 04/23/2025 

Total Compensation Estimator Tool

Open Competitive

Your Specific Responsibilities:

This is a paraprofessional position that interviews clients to determine the initial and continuing eligibility for the various programs of the Washington County Health Department. This position works under the supervision of the Senior Clerical Supervisor-SES.

Provides coverage for the front office performing various duties such as answering and transferring calls to other employees or taking messages as indicated.  Makes appointments in Health Management System (HMS) by telephone as well as accepting walk-in clients according to the direction of the provider. Interviews applicants and screens to determine economic indigence for eligibility.  Responsible for correct HMS input of demographic information as well as insurance information on every client with a facesheet as documentation.  Will ensure during check-in that correct information is in HMS and update information as necessary.  Prints shot records as requested.

Provides cashier responsibilities which require collecting fees for the various CHD programs by cash, check, or credit card and issues receipts.  Responsible for tabulation and accuracy of daily cash drawer reports of fees collected for all cashiers.  Completes Reconciliation Form for cash box each day.

Responsible for calling client’s one day in advance for appointment reminders and instructs client to come in before the scheduled time for paperwork.  Tracks and documents client no-shows.

Responsible for obtaining Authorization of Information from third-party organizations as directed by clinic staff.  Assures compliance and regulations governing the release of information.

Serves as Deputy Registrar for Vital Statistics making certified copies of birth and death certificates as requested, complying with Florida Statues and Florida Administrative Codes. 

Serves as back-up Information Custodian for Front Desk/Reception and Immunization Records with assigned responsibility for maintaining information in accordance with state and federal statues, rules, regulations and DOH policies.

Works with Environmental Health (EH) to enter services and payments into EH database per EH guidelines and requirements when customers present to front office.  Receives trainings and updates as needed to accurately capture the data.

Performs other duties as assigned or requested by supervisor.

Required Knowledge, Skills, and Abilities:

• Knowledge of the principles and techniques of effective communication.
• Knowledge of office procedures and practices.
• Ability to deal with the public in a tactful, courteous, and effective manner.
• Ability to speak clearly and correctly.
• Ability to listen and communicate effectively.
• Ability to record and evaluate data relating to applicant employment or assistance for health care or community services.
• Ability to understand and apply applicable rules, regulations, policies, and procedures relating to applicant employment or assistance for health care or community services.
• Ability to review data for accuracy and completeness.
• Ability to organize and maintain filing systems.
• Ability to perform basic arithmetical calculations.
• Ability to plan, organize and coordinate work assignments.
• Ability to establish and maintain effective working relationships with others.

Qualifications:

Minimum - high school diploma or equivalent

Preferred - One or more years working in a medical office setting with customer service, scheduling, and medical billing experience

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

FDOH Washington County Health Department

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.