REGION PROGRAM OFFICE MANAGER - CP - 60010747

Requisition No: 885114 

Agency: Children and Families

Working Title: REGION PROGRAM OFFICE MANAGER - CP - 60010747

 Pay Plan: SES

Position Number: 60010747 

Salary:  38,675.06 - 219,806.10 

Posting Closing Date: 10/13/2026 

Total Compensation Estimator Tool

Florida Department of Children and Families

Location: NW Region

Position Title: Regional Program Manager

THIS IS TO FILL AN ATICIPATED VACANCY

Interested parties need to complete the application using the on-line People First system. Experience, education and/or training used to meet the minimum qualifications, and in response to the pre-qualifying questions, must be verifiable through information contained in your application. Incomplete applications will not be considered. It is unacceptable to use the statement "See Resume" in place of putting work history on the application.

JOB DESCRIPTION:

This position administers child welfare/community based care activities within the Northwest Region. This is advanced professional work supervising and directing employees. The primary duty of the incumbent in this position is to spend the majority of their time communicating with, motivating, training and evaluating employees, planning and directing their work; and having the authority to effectively recommend actions such as: hire, transfer, suspend, layoff, promote, discharge, assign, and reward or discipline direct reports.  Evaluates employees against established standards and takes appropriate actions when necessary (i.e. recognition, reward, corrective action, etc.).

Acts as budget entity team leader for the child welfare/community-based care program office within the region.  Coordinates preparation of funding proposals and legislative budget requests.

Coordinates community-based care activities in the region.  Works with contracts, legal and administrative staff in the department and community partners to plan and implement community-based care initiatives.

Directs the assessment of client needs and develops capacity of existing systems to meet the needs.  Manages the development of new child welfare/community based-community programs and improvements in existing programs to meet client needs more effectively and efficiently.

Provides technical assistance regarding programmatic and client issues and assists in interpreting rules, policies and standards.

Works with community and other external and internal resources to support the Child Welfare/CBC program.  Represents the Department on community and agency committees.

DUTIES & RESPONSIBILITES

This position will serve as the official Single Point of Contact, which is designated to coordinate the provision of auxiliary aids and services to the deaf or hard of hearing.  The position will be responsible for the following:

• Collect data on the effectiveness and appropriateness of the auxiliary aid or service provided and the performance of the interpreter provided on the Customer Feedback Form.
• Keep records of the appropriate auxiliary aides and services on the Auxiliary Aide/Services Record as each service is provided.
•  Complete Self-Assessment Tool to evaluate DCF’s operational performance in providing appropriate auxiliary aids and services to deaf or hard of hearing persons and to identify methods to improve the provision of such auxiliary aids and services.
• Assist designated DCF personnel with any concerns, grievances or complaints raised by deaf or hard of hearing customers or companions regarding effective communication as soon as reasonably possible, with a goal of resolving all matters raised while the customer and/or companion is in a DCF direct service facility.
• Communicate with ADA/Section 504 coordinators concerning services to deaf or hard-of- hearing customers or companions and summaries of these meetings shall be provided to the independent consultant.  Manage service records and report the data and any resource and/or training needs to the designated ADA/Section 504 coordinator (Civil Rights Officer).

KNOWLEDGE, SKILLS, and ABILITIES:

Knowledge of:

• Social, economic, health or rehabilitative services objectives; methods of compiling, organizing and analyzing data; problem-solving techniques.

Ability to:

• Plan and develop programs or program components;
• Prepare proposals and funding requests;
• Evaluate and monitor service delivery and implement corrective action plans;
• Provide technical assistance regarding program and client issues;
• Supervise people; determine work priorities, assign work, and ensure proper completion of work assignments;
• Collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of operational and management practices. 
• Organize data into logical format for presentation in reports, documents and other written materials. 
• Conduct fact-finding research; Utilize problem-solving techniques. 
• Understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities. 
• Plan, organize, and coordinates work assignments. 
• Communicate effectively. 
• Establish and maintain effective working relationships with others.

LICENSURE/REGISTRATION/CERTIFICATION REQUIREMENTS:

• Family Services Professional Certification / FL Child Welfare Certification
• Driver’s License

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. 
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.