Requisition No: 827495 

Agency: Department of Health

Working Title: OPS HUMAN SERVICES PROGRAM SPECIALIST - 64952445 1 1 1 1

 Pay Plan: Temp

Position Number: 64952445 

Salary:  $20.00 per hour 

Posting Closing Date: 05/15/2024 

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Thank you for your interest in career opportunities with the Florida Department of Health in Pinellas County.  If you are looking to establish a successful career in Public Health, you have come to the right place.  Many of our innovative and successful health programs are recognized throughout Florida.  We hope you decide to join our team!  Applicants will be contacted directly if selected for an interview.

The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Pinellas County in its mission to protect, promote and improve the health of all people in Florida through integrated state, county and community efforts and its efforts and its vision To be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work. 

OPS Human Services Analyst

This position will provide dual support with vaccine outreach and clerical assistance to the unsheltered homeless where they reside as part of a street medicine initiative of the Health Care for the Homeless Program. The incumbent will be responsible for engaging potential clients, researching vaccine history in Florida Shots, helping with eligibility applications, organizing clients on a first come first serve basis, entering data in data bases and excelt spreadsheets, and scheduling appointments. The work is office based as well as going out into the community to engage with the homeless population. 

Your Specific Responsibilities:

Drive to vaccine engagement and street medicine locations
Assist clients with forms and applications 
Conduct eligibility determination and enrollment into services based on established criteria
Confirm and updates client demographics
Coordinate patient appointments
Provide information on and refer individuals to public or private agencies and community services for assistance
Keep updated on community resources for individuals experiencing homelessness
Keep records and prepare reports as required

Coordinate ordering of supplies
Maintain client confidentiality in accordance with Florida statutes
Demonstrate good interpersonal communication skills via in-person and/or telephone encounters
Use multiple computer applications to perform duties and keeps technical skills current which may include: NextGen, CareScope, HMS, MaxRTE and Florida shots

Send medical records requests as needed to participating partners, specialists, and hospitals as requested by providers
Adhere to established safety procedures and practices
Ensure medical record releases are completed and filed appropriately
Answer all telephone calls courteously and promptly with accurate information          
Maintain resources for client information 
Attend team and other meetings as assigned  
Keep supervisor and team members informed                  
Perform other related duties as assigned including emergency duty

Required Knowledge, Skills, and Abilities:

• Ability to plan, organize and coordinate work assignmenta
• Ability to use independent judgment and decision-making
• Ability to work independently and manage one’s own time and the time of others
• Ability to use critical thinking
• Knowledge of customer service principles
• Ability to communicate effectively both verbally and in writing
• Ability to develop and maintain effective working relationships
• Skill in computer software programs used to facilitate job duties
• Ability to follow instructions
• Knowledge of medical terminology

Qualifications:

Minimum-

• Access to reliable transportation

• Experience working in a medical clinic environment, including knowledge of medical terminology
• Three or more years of customer service experience

Preferred-

• Three or more years of data entry experience
• Three or more years of experience determining financial eligibility for services
• Experience working with the homeless population
• Experience providing services in an outreach setting

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Bayside Health Clinic and in the community

• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check. 

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.