SENIOR CLERICAL SUPERVISOR - SES - 64085770

Requisition No: 841363 

Agency: Department of Health

Working Title: SENIOR CLERICAL SUPERVISOR - SES - 64085770

 Pay Plan: SES

Position Number: 64085770 

Salary:  $52,000.00 - $57,000.00 

Posting Closing Date: 11/24/2024 

Total Compensation Estimator Tool

Job posting category: Open Competitive

Your Specific Responsibilities:

Responsible for the supervision of staff including appraisals, planning and directing their work, approving leave, having the authority for hiring, and taking disciplinary action or effectively recommending such actions.  Under limited supervision, this position is a Clerical Supervisor position working under the direction of the Community Nursing Director-SES. This position performs supervisory duties which include, but are not limited to, hiring and selection, developing performance plans, completing up to date job descriptions, conducting performance appraisals, planning & directing work assignments, approving leave, rewarding and taking disciplinary action as appropriate.  Responsible for review, correction and timely approval of staff timesheets, reviewing EARS.  Trains staff to ensure that the functions are performed effectively and efficiently.   Directs the work of employees to ensure best use of time & resources.  Ensures coverage at all times for all positions within the clerical aspects of all 3 clinics.  Evaluates employees' performance and motivates them to provide and improve the quality and quantity of work performed through communication on a regular basis both individually and through staff meetings.  Completes all performance appraisals in accordance with DOH Employee Appraisal system time frames.  The position directly supervises senior clerks responsible for scheduling appointments, processing intake and eligibility, maintaining medical records and processing billing and collecting payments.

Manages daily clerical staff operations and work activities for three clinical sites.  Manage staff schedules to ensure coverage, ensures compliance with departmental policies and procures, maintains clinic flow and communicates any discrepancies in wait time to clients. Ensures the day-to-day operations of scheduling, intake/ eligibility/ exit, and billing are completed timely and accurately to maximize patient access, patient satisfaction and collection of payments and keeping the clinics sustainable by managing revenue.  These functions include client scheduling, daily clinical database entry and reconciliation, coordinating client flow including establishing process to improve efficiency and effectiveness of the clinics.  Reconciles and manages or elevates client complaints.

Other duties as assigned.

Required Knowledge, Skills, and Abilities:

Knowledge of computer and computer programs. Knowledge of principles and practices of medical office management and supervision, Knowledge of administrative services and program areas such as accounting, budgeting, ability to determine work priorities, assigns work and ensures proper completion of work assignments, Ability to communicate effectively, Ability to formulate policies and procedures.

Qualifications:

Minimum –

• Willing to work before, during, and/or beyond normal work hours or days in the event of an emergency. This may include working in a special needs or Red Cross shelter, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
• Associate degree or equivalent work experience.  An official transcript is needed or verifiable documentation for equivalent work experience to confirm your qualifications for this position
• Minimum 2 years of verifiable supervisory worker experience in a medical office setting
• Verifiable experience with medical chart audits
• Verifiable experience with day-to-day clinical operations including intake, scheduling, exit and billing
• Verifiable experience using clinical databases
• Verifiable experience creating internal operating procedures and desk references

Preferred –

• Bilingual (English and Spanish)

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Clermont, FL

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com)

• Flexible Spending Accounts
• Tuition waivers
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.