820390-FLORIDA COMMERCE - EMPLOYMENT SECURITY REPRESENTATIVE II - 40045056

Requisition No: 820390 

Agency: Commerce

Working Title: 820390-FLORIDA COMMERCE - EMPLOYMENT SECURITY REPRESENTATIVE II - 40045056

 Pay Plan: Career Service

Position Number: 40045056 

Salary:  $15.75 HOURLY 

Posting Closing Date: 05/07/2024 

Total Compensation Estimator Tool

Job Type:  Full Time

Position Location:  Clewiston, FL

Interviews will be conducted either face-to-face, telephone or virtual.

TO BE CONSIDERED FOR THIS POSITION, RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE IN YOUR RESUME AND/OR BASED ON YOUR SUBMITTED APPLICATION.

Our Organization and Mission:

Florida Commerce works across the state to support Florida’s economy, robust and talented workforce and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities and workforce are better prepared to withstand future economic slowdowns and natural disasters.

CareerSource Southwest Florida is the workforce development for Lee, Charlotte, Collier, Hendry, and Glades Counties.  CareerSource Southwest Florida partners with local businesses, elected officials, and education leaders to improve workforce training and employment opportunities.  CareerSource Southwest Florida matches talented job seekers to employers. 

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply for positions at FLORIDA COMMERCE that fit their skill sets.

Florida Commerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let FLORIDA COMMERCE’s mission become yours. To find out more about us, click on the link : http://www.floridajobs.org/

The Work You Will Do:

The Employment Security Representative (ESR) II is a professional position that provides specialized employment services to individuals needing more complex assistance.  You will be focused on placement services using Employ Florida (EF), job boards, local newspapers and community resources.  You will also be responsible for prioritizing work demands with a focus on customer satisfaction.  Ensure quality referrals are based on employer defined skills sets and requirements.  You will also provide employers with job order services, job creation, updates, placement verification, follow-up and hiring events.  You will also ensure that all services provided are adequately documented in EF and makes certain career seekers and employers understand all services provided by CareerSource Southwest Florida.

The Difference You Will Make:

You will impact Florida Citizens by assisting job seekers to obtain and retain employment.  Assist local employers in attracting and retaining qualified candidates based on their needed skill sets.  Florida Commerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

FLORIDA COMMERCE encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with our Office of HR Training and with our Division of Workforce Training Unit. In accordance with FLORIDA COMMERCE’s Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and also exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FLORIDA COMMERCE's available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.  

Where You Will Work:   

Clewiston is perched on Lake Okeechobee midway between West Palm Beach to the east and Fort Myers to the west, Clewiston is Florida's sweetest town. That's because of its sugarcane crop and Sugar Festival. Visitors come for sugar tours, to fish for bass in the nation's second-largest freshwater lake, and to hike or bike the lake's trail. In the center of town, don't miss the historic Clewiston Inn. Built in 1938 by the United States Sugar Company to host company executives and visiting dignitaries, the inn remains a rare treat, a true throwback to Old Florida. The Clewiston Inn is registered as a National Historic Site.

Clewiston is proud to have the Hendry County Regional Medical Center located here. With the small-town atmosphere, recreational facilities, and business opportunities, it is no wonder so many people are looking at Clewiston as the place to raise a family or retire. Clewiston's temperate climate and tranquil palm-filled vistas make it a town for all seasons.

WORKING FOR THE STATE OF FLORIDA IS MORE THAN A PAYCHECK!!

* State Group Insurance coverage options+                                               * Retirement plan options, including employer

   (health, life, dental, vision, and other supplemental options)                    contributions (FYI, please click www.myfrs.com)

* Nine paid holidays and a Personal Holiday each year                              * Annual and Sick Leave Benefits

* Student Loan Forgiveness Program (Eligibility required)                          * Flexible Spending Accounts          

* Tuition Fee Waivers (Accepted by major Florida colleges/universities)    * Ongoing comprehensive training provided             

* Career Growth                                                                                           * Highly skilled, professional environment                 

+For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Pay:  $15.75 hourly

Your Specific Responsibilities:

• Ensure full compliance with state, federal or local policy of entering staff assisted services codes and documentation recorded in EF. 
• Assess customer needs to determine the eligibility of applicants and provide referrals to services such as, Migrant Seasonal Farm Workers Services (MSFW), Veteran Employment Services, Trade Adjustment Act (TAA) offered regionally, Workforce Innovation & Opportunity Act (WIOA), Welfare Transition (WT), Supplemental Nutrition Assistance Program (SNAP), Federal Bonding, In-House Hiring Events, etc.
• Monitor performance and production reports to ensure that relevant performance standards are met.  Develop and maintain contact with resources within community groups and local organization engaged in providing counseling and/or rehabilitative services.
• Provide specialized professional employment security services to individuals needing more complex assistance.
• Instruct career seekers one-on-one or in a group setting by conducting employability skill workshops on presenting a positive image, provide information on how to effectively access job openings, completing applications, resume assistance, interviewing and networking techniques, etc.
• Assist other Employment Security Representatives in more difficult cases where further background and graduate/advanced study may be of assistance.

Required Knowledge, Skills, and Abilities:

• Must be proficient in the Microsoft Office Suite (Word, Excel, and Power Point). 
• Knowledge of the methods of data collection.
• Knowledge of the principles of techniques of effective customer service and the ability to provide excellent customer service.
• Knowledge of Employ Florida and other web-based self-help products.
• Knowledge of Wagner-Peyser/Employ Florida and other related Department of Economic Opportunity programs.
• Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing
• Ability to establish and maintain effective working relationships with others.
• Ability to understand and apply applicable rules, regulations, policies and procedures.
• Ability to deal with the public in a tactful, courteous, and effective manner.
• Ability to record, collect, evaluate, and analyze data.
• Ability to work in a culturally diverse environment.
• Ability to read and understand reports, documents, and other written materials.
• Ability to utilize problem-solving techniques.
• Ability to make presentations in group or individual settings.
• Ability to work effectively as part of an inter-organizational team.

Interpersonal skills:

• Energetic personality, positive attitude, and a high level of commitment to helping and serving people.

Organizational skills:

• Time management skills and excellent verbal and written communications skills.
• Ability to listen attentively and effectively.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state and national law enforcement records.  

Minimum –

• Successful completion of the Florida Certified Workforce Professional Tier 1 training within 12 months of hire. 
• Required to travel locally within the region and must furnish own transportation.
• Duties and responsibilities of this position must be performed at the official work site.

Preferred –

• A Bachelor’s Degree from an accredited college or university and/or 2 years’ experience in sales, marketing or career coaching.
• Have a minimum of 2 or 3 years’ professional or nonprofessional experience in areas related to employment security:  sales, marketing, interviewing, counseling, job placement, aptitude testing and assessments, job development, or job analysis may substitute on a year for year basis for the preferred college education.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735).  Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace.  All employees are subject to reasonable suspicion drug testing in accordance with Section 1112.045, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214-member Copy # 4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcements.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.