SENIOR CLERK - 64036563 1

Requisition No: 862375 

Agency: Department of Health

Working Title: SENIOR CLERK - 64036563 1

 Pay Plan: Career Service

Position Number: 64036563 

Salary:  $34,759.92 Annually 

Posting Closing Date: 10/10/2025 

Total Compensation Estimator Tool

Open Competitive

This is a full time Career Service position working 40 hours/week.

$34,759.92 Annual Salary

Your Specific Responsibilities:  
This position works under direction of the Health Services Manager performing clerical work that support the Wakulla County Dental Outreach Program. Incumbent serves as a back up to front desk by supporting various program functions within the department. This includes but is not limited to front desk duties assisting customers, clerical and computer input, insurance eligibility, billing and payment processing. This position requires a valid Florida Driver’s License for occasional travel required for dental outreach services. This position has a working knowledge of all programs within the Health Department to assist a wide variety of customers with their needs. The incumbent uses knowledge of quality improvement (QI) methods and processes to work with other staff to help identify opportunities for improvement and develop a culture of quality within DOH Wakulla; assists in improvement projects as assigned.

• Performs general clerical duties that support the dental outreach program. Clerical duties include but are not limited to, insurance verification, processing payments, insurance billing, scanning, documenting client information, answering phones, and collecting paperwork. Travel may be required for services provided within Wakulla, Jefferson, Madison and Taylor counties. Ensures completion of school consent forms for prompt payment processing. Notifies guardians on status of dental services performed, including recommendations and providing referral information. Assists dental team with ensuring proper sterilization, disinfection, cleaning and maintenance of instruments, equipment, and operatories as appropriate according to state, federal, and ADA guidelines. Follow OSHA regulations to ensure compliance, maintains Material Data Safety Sheets and follows required safety guidelines. Incumbent may be required to assist at community outreach events on occasional nights and/or weekends to spread awareness of dental services provided and encourage healthy oral care habits.
• Assists as a backup to front desk by providing customer service and performing various clerical duties to assist with daily operating procedures. Responsibilities include but not limited to answering telephone, scheduling appointments, insurance verification, billing services, scanning documents, updating patient demographic and financial information, recording services, posting payments, running daily reports, checking in/exiting clients. Incumbent maintains an accurate cash drawer and collects payments for various program areas. Ensures proper procedure for receiving and processing medical and dental records requests. Processes and mails Environmental Health invoices as assigned. Completes shipping labels as requested. Receive shipments and sign paperwork upon receipt. Inspect contents to ensure they are undamaged. Verify packages according to order and invoices (quantity & quality). Sorts deliveries and allocate them to their designated department.
• Performs other duties as assigned. Serves on a team to participate in disasters and/or emergency situations as required by the Florida Department of Health.

Required Knowledge, Skills, and Abilities:

• Ability to provide excellent customer service skills; to communicate effectively; to demonstrate a willingness to assist others with problem solving; to balance a cash drawer.
• Knowledge and ability to maintain 100% client confidentiality.
• Knowledge of dental terminology. 
• Knowledge of Medicaid billings and diagnosis coding, data entry and insurance verification/eligibility.
• Knowledge of Medicaid and dental billing and reimbursement guidelines.  

Qualifications:
Minimum - Valid Florida Driver's License. Willing and able to work occasional nights/weekends for community events. 1-3 years of experience working within a clinical/dental office setting. Experience with insurance verification and billing of services.   

Preferred - Knowledge of dental terminology with 1-2 years working within a dental office setting. Professional experience working with young children. 

Florida Department of Health Mission, Vision, and Values: 
Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision:
To be the Healthiest State in the Nation.
Values:
I nnovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:
Wakulla County Health Department - 48 Oak Street, Crawfordville, FL 32327

The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
•    Annual and Sick Leave benefits;
•    Nine paid holidays and one Personal Holiday each year;
•    State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
•    Retirement plan options, including employer contributions
(For more information, please click www.myfrs.com);
•    Flexible Spending Accounts;
•    Tuition waivers;
•    And more!
For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  
 
This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions. 
 
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 
 
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 
 
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   
 
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  
 
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 
 
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 
 
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 
 
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.