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CHILD SUPPORT CASE PROCESSING ANALYST - 73004071

Date: Apr 7, 2021

Location: CRESTVIEW, FL, US, 32539

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 348622 

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING ANALYST - 73004071

Position Number: 73004071 

Salary:  $2,211.71 - $2,762.89 / month 

Posting Closing Date: 04/12/2021 

This is an Internal Agency Advertisement

JOB SUMMARY: This is a Revenue Specialist II - Child Support Case Processing Analyst position in the Department of Revenue’s Child Support Program Interstate Process in the Crestview Service Site. Job duties revolve around providing quality customer service, safeguarding confidential information and using the Child Support system to work assigned tasks related to Child Support Program services. This includes: initiating and responding to requests, coordinating with internal and external partners, researching and resolving case issues and gathering information, analyzing case data and taking the next appropriate actions. In addition, this position will interview customers face to face and/or over the telephone. Interact with legal services providers, other states, employers and other business partners as well as make decisions based on case information and the documentation provided.

The Florida Department of Revenue is committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

MINIMUM JOB REQUIREMENTS:

   EDUCATION AND EXPERIENCE:

  • Currently employed with the Florida Department of Revenue.
  • Experience processing information using a computer system.
  • 2 years of experience conducting research and analyzing information to make decisions.*
  • 2 years of experience communicating with customers for the purpose of gathering information.*

   SUBSTITUTIONS:

  • *College may substitute on a year for year basis of the required experience.

SCREENING DISCLAIMER: Responses to qualifying questions must be verifiable by skills and/or experiences stated on the candidate profile and/or resume.

NOTE: Standard workday of 8am – 5pm, Monday through Friday.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

WHERE TO APPLY: All candidates must apply online at: https://jobs.MyFlorida.com. If you experience problems applying online, please call the People First Service Center at 1-877-562-7287 for assistance.

CONTACT INFORMATION: Kevin Williams, 850-494-5658, kevin.williams@floridarevenue.com

The Department of Revenue is a Family and Medical Leave Act (FMLA) covered employer. For more information review the Employee Rights Under the Family and Medical Leave Act here.

REMINDER:  Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at: http://www.sss.gov.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 


Nearest Major Market: Fort Walton Beach