OPS HUMAN SERVICES ANALYST - 64964585

Requisition No: 863934 

Agency: Department of Health

Working Title: OPS HUMAN SERVICES ANALYST - 64964585

 Pay Plan: Temp

Position Number: 64964585 

Salary:  $16.50 to $17.00/Hour 

Posting Closing Date: 11/01/2025 

Total Compensation Estimator Tool

Job posting category (Open Competitive)

Your Specific Responsibilities:

Serves clerical support role for HIV/AIDS programs.  Enters data in CAREWare, HMS, MS Word and Excel for enrolled/eligible Ryan White clients and other HIV/AIDS clients.  Secures meeting rooms for staff meetings, trainings and webinars.  Sends meeting notices to appropriate staff and attendees.  Facilitates webinar and video conferencing, attends HIV/AIDS and case management staff meetings.  Prepares agendas and handouts, maintains and prepares meeting minutes, submits reports for approval and dissemination to staff.  Continuously checks, forwards, prints and/or sends faxes to ensure timeliness of task completion.  Assists clients with programmatic paperwork and provides internal and external referrals.  Maintains Hayes Fax System for programmatic staff:  Maintains staff log, provides passwords, creates staff profiles, trains staff, and provides technical support to staff as needed.

Manages Ryan White Rotation log (Excel report) for all authorization requests assisting supervisor in ensuring workload is evenly distributed to case managers.  Receives, maintains and distributes food vouchers and bus passes to case managers and/or clients.  Provides monthly audited report to supervisor.  Scans Ryan White client documents into required systems (HMS/CAREWare) as assigned.

Assists fiscal staff in preparing purchase orders for HIV/AIDS programs.  Regularly maintains inventory

Miscellaneous Activities:

Attends and participates in general staff meetings, staff development, such as team/staff meetings and in-service/continuing education.

Attends computer skills training classes as needed.

Performs related duties as necessary including public health services during disaster.

Maintains timely submission of EARs and timesheets.

Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

Knowledge of general office procedures and practices

Skilled at verbal communication, telephone etiquette, and use of DOH-Volusia telephones 

Ability to provide guidance and assistance to clients, coworkers, and community partners  

Ability to maintain confidential patient information meeting all HIPAA protocols

Qualifications:

Minimum - 

Must have at least one year of experience working in a medical office or hospital, medical billing or with medical insurance products.

Preferred - 

Experience working with HIV/AIDS clients

Clerical experience in a medical office or clinic

Experienced in maintaining confidential records and ensuring secure communication

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

1845 Holsonback Drive, Daytona Beach 32117

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements.  Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.