REVENUE SPECIALIST II-LW - 60021529

Requisition No: 831229 

Agency: Children and Families

Working Title: REVENUE SPECIALIST II-LW - 60021529

 Pay Plan: Career Service

Position Number: 60021529 

Salary:  TBD, in accordance with DCF salary policy 

Posting Closing Date: 06/18/2024 

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THIS IS AN INTERNAL OPPORTUNITY

Revenue Specialist II

Department of Children and Families

THIS IS A STATEWIDE VACANCY – POSITION LOCATION WILL BE DETERMINED BY SELECTED CANDIDATE LOCATION

This posting will be used to fill a Career Service position.

Current employees will be compensated in accordance with the DCF salary policy. 

The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Economic Self Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.

Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating public assistance fraud or misuse regarding the SNAP (Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

*The requested information must be disclosed on the State of Florida Candidate Profile. It is not acceptable to write "see resume" on the Candidate Profile (application). *

Applicants must meet the minimum requirements to be hired for this position.

REVENUE SPECIALIST II - 60021529 - ESS OPBI Benefit Recovery Program

This position reports directly to the Investigator Supervisor for the collection’s unit within Benefit Recovery.

The position is classified as Career Service, working 40 hours per week, Monday-Friday.

Travel and use of your personal vehicle may be required. 

The incumbent will ensure the job duties and responsibilities are completed in a timely manner and with a high accuracy rate.  It is important for the applicant to display a professional attitude and strong work ethic. Duties include assisting in fraud investigations and providing support in the recovery of funds lost due to waste, fraud, or abuse. This position is qualified to be exempt from public record. 

The incumbent is a member of the DCF D-SNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours per day.

MINIMUM REQUIREMENTS:

• Must be a current DCF employee
• Must have a valid state-issued Driver’s License

PREFERENCE WILL BE GIVEN TO CANDIDATES WITH THE FOLLOWING:

• Experience working in the Economic Self Sufficiency ACCESS Program
• Experience working in the Office of Public Benefits Integrity
• Experience e-filling documents

JOB DUTIES AND RESPONSIBILITIES:

The primary function of a Revenue Specialist II in the Benefit Recovery Program within the Economic Self Sufficiency Program is responsible for utilizing established collection measures to ensure timely and accurate repayments of public benefits that have been overpaid.

• Research and update all required collections reports on a monthly, quarterly, and yearly bases.
• Handles high volume of client contact primarily via telephone which includes but is not limited to, inquiries from clients and representatives concerning demand notices, repayment agreements, monthly statements, and general inquiries.
• Follow-up on court or Appeals Hearings to ensure decisions are updated on the system of record as well as on the national file. Provide documentation from court hearings processes to accountant staff to up-date client accounts. Processing and initiating implementation of all disqualification requests and various reports within Benefit Recovery guidelines.
• Researches and provides accurate documentation to clients, private collections contractor, and federal agencies for interstate collections under the interstate compact, the Division of Public Assistance Fraud, the State Attorney's office, and the Department of Corrections.
• Responds to inquiries from recipients regarding overpayment of benefits and resolves clients' issues in reference to the Temporary Assistance for Needy Families, Food Assistance and Medicaid Programs.
• Request and/or issues auxiliaries for accounts with a credit balance created by auto recoupment(s). Remove EBT benefits from customer accounts as required.
• Acts as the Department liaison for various Department of Corrections offices to ensure correct account balances on court order restitution accounts. Coordinate possible probation extensions if the client is out of repayment compliance. 
• Performs other related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of accounting or record keeping procedures; principles and techniques of effective communication; methods, techniques, technologies, and procedures used in reviewing and processing tax documents; techniques utilized in researching, reviewing and evaluating data; state tax laws; basic mathematics.
• Ability to review, analyze and evaluate data; conduct research; monitor, adjust and accurately maintain taxpayer accounts; understand and apply laws, rules, regulations, policies and procedures; disseminate accurate information; utilize problem-solving techniques; verify the accuracy of numerical data; recommend revisions to procedures; communicate effectively; establish and maintain effective working relationships with others; plan, organize and coordinate work assignments.

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. 
• It is unacceptable to use the statement “See Resume” in place of entering work history.

DCF EMPLOYMENT DISCLOSURES

The Department of Children and Families is a tobacco-free environment.

US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.

SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS).  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.

RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.

BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self Sufficiency Program will have a Benefit Recovery check completed to validate current or former public assistance case information before completing the hiring process.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.