SENIOR HUMAN SERVICES PROGRAM MGR-SES - 48007299

Requisition No: 808708 

Agency: Department of Education

Working Title: SENIOR HUMAN SERVICES PROGRAM MGR-SES - 48007299

Position Number: 48007299 

Salary:  $40,351.04 - $48,876.45 Annually 

Posting Closing Date: 06/30/2024 

DIVISION OF BLIND SERVICES
LOCATION: DAYTONA BEACH (VOLUSIA COUNTY)

SUCCESSFUL COMPLETION OF A LEVEL 2 BACKGROUND SCREENING IS A CONDITION OF EMPLOYMENT.

CANDIDATES ARE TYPICALLY HIRED AT THE MINIMUM SALARY.

ALL EMPLOYMENT GAPS MUST BE EXPLAINED AND INCLUDED WITH WORK HISTORY WHEN APPLYING.

THIS IS A STATE OF FLORIDA SELECTED EXEMPT SERVICE (SES) POSITION. 

Job Description:

This position will supervise the Division of Blind Services’ Case Management Program located at the Career, Technology, & Training Center for the Blind & Visually Impaired (CTTC). The incumbent will provide leadership, while overseeing the general responsibilities of the case management program at the center.

Examples of Work: 

• Supervise the case management program to provide rehabilitation therapy for clients from around the state.
• Communicate with, motivate, provide, and/or coordinate training, and direct the work of his/her subordinates. 
• Complete timely performance appraisals develop timely and accurate work plans, and timely approve monthly attendance and leave for each position under his/her direct report.  [Timesheets will be completed in the People First system either weekly or no later than the 5th business day of the following month].
• The incumbent in this position has the authority to make hiring recommendations as well as disciplinary recommendations.
• Incumbent must reinforce the expectation of internal and external cooperation and teamwork to subordinates.
• Utilize effective counseling and coaching strategies in accordance with agency personnel policies and procedures to ensure acceptable job performance of subordinates.
• Keep their Supervisor and the Personnel Administrator advised of personnel issues that may require corrective action.
• Meet at least quarterly with each subordinate to discuss job performance to ensure each employee is fully aware of their level of performance as it relates to established performance standards.  
• Ensure that all documents related to time and attendance are completed properly and submitted to the HR liaison on time.
• Discuss goals and objectives with each staff member. 
• Complete employee performance appraisals using appropriate supporting data.
• Participate in the recruitment, selection, and training of staff.
• Promote professional development and facilitate the continuation of educational opportunities for themselves and for program staff. 
• Participate in training sessions, demonstrations of new products; attend conferences and meetings.
• Oversee and practice good stewardship of organizational resources and follow established fiscal policies and procedures. 
• Supervise assigned volunteers and ensure adherence to volunteer policies and procedures including recruitment, application process, utilization, and record keeping of volunteer hours. 

Client Interaction:

• Maintain state-wide communications with students’ referring counselor and family in their home areas (with proper consent), provide information regarding training status and encourage participation in the rehabilitation process.  
• Assist in public education to include speaking engagements, participation in community and professional organizations and providing tours to center visitors. 
• Serve as a liaison to other agencies serving the client to include psychological services. 
• Collect, review, and disseminate relevant information from outside consultations and respond to emergency mental health needs of students.
• Coordinate client progress with the supervisor of the instructors to track student performance and provide guidance to instructional staff regarding case status and student progress. 
• Coordinate client progress with the supervisor of residential services to track student performance and provide guidance to instructional staff regarding student progress in the dorm/dining room environment.
• Monitor the state-wide referral process by tracking applications and referral intake invitations.
• Monitor the Rehabilitation Technician to ensure referrals have the proper codes in their IPE.  
• Review problems related to the referral process with the CTTC Program Administrator and/or Bureau Chief and/or other appropriate staff. 
• Maintain ongoing contact with clients throughout the review of client records to determine if contact is necessary. 
• Document activities in the case file and notify appropriate parties.
• Maintain organization of referral process and case data collection in formation for purpose of audit or accreditation.
   

Client Reporting:

• Maintain up-to-date client contact reports with DBS field counselors.
• Monitor the scheduling of IRCP and exit staffing. 
• Conduct staffing’s directly when necessary.
• Contact the counselor in student’s home city to schedule participation in staffing’s. 
• Produce reports on staffing for each assigned client.
• Establish and maintain a system of reporting that reflects the student's progress relative to the goals established in the IPE and ICP. 
• Review reports to ensure they contain all necessary information and are written in a professional manner with a focus on student progress in achieving goals. 
• Disseminate reports to other appropriate individuals. 
• Review medical, psychological, and other miscellaneous reports with staff as needed. 
• Ensure reports are entered into the case management system (RCM) and that the status is current.  
• Maintain organization of curricula, reports, and essential documentation for purposes of audit and accreditation.
   

Training Coordination:

• Coordinate new student orientation to the Center, review processes and programs, and expectations of behavior, etc. with new students.
• Ensure that each student receives information on community blindness organizations, community support resources and contacts in their home areas, and information for social security and benefit planning.
   

Consultant Services:

• Assess new psychological testing/evaluation methods. 
• Provide recommendations for new or updated tests to be used for training. 
• Provide specific consultation services upon request to clients, counselors, and other professionals.
• Supervise case management for assigned students attending the Center. 
• Monitor the program to ensure it provides vocational rehabilitation (VR) counseling services to include guidance and counseling; interpret medical reports and evaluation data.
• Develop policies to ensure consistency in center documentation for DBS field counselors’ statewide.
• Assist students in the development of plans for acquiring independent living skills and identifying and/or pursuing an appropriate vocational goal. 
• Follow through on arrangements for recommended ancillary services, i.e., drug counseling, alcoholism, and psychological counseling, work experience, etc.  
• Demonstrate ability to cope with and support change.
• Support ethical management decisions in print, verbal, and non-verbal communication.
• Performs other duties as requested.

Preferred Qualifications:

• A bachelor’s degree in social, behavioral or rehabilitative science, education, or visual disabilities.
• An ability to establish and maintain education and experience requirements to ensure an understanding of the evolving labor force and the needs of individuals with disabilities.
• Knowledge of the Workforce Innovation and Opportunity Act (WIOA).
• Knowledge of pre-employment transition services.
• Attainment of a Certification Rehabilitation Counselor (CRC) designation or are eligible to become a Certified Rehabilitation Counselor.
• Attainment of a Community Work Incentives Counselor (CWIC) designation or are eligible to become a Community Work Incentives Counselor (CWIC).

Minimum Qualifications:

• A bachelor's degree from an accredited college or university and four years of professional experience in social, economic, health or rehabilitative programs or in program analysis.
• A master's degree from an accredited college or university can substitute for one year of the required experience.
• Professional or nonprofessional experience as described above can substitute on a year-for-year basis for the required college education.

Knowledge, Skills and Abilities:

• Knowledge of State and Federal Regulations, rehabilitation technology for the blind, process and procedures, the interaction effects of aging and vision loss and medical aspects of vision loss. 
• Knowledge of curricular planning, techniques applicable to visually impaired, effective verbal/written communications; ability to interpret regulations related to client eligibility and funding.  
• Ability to monitor programs, supervise staff, and develop resources.  
• Ability to provide directions to instructors about Vocational Rehabilitation, medical and social services. 

To be considered for a position with the Division of Blind Services:

• All fields in the candidate profile (application) must be completed in its entirety.
• All previous periods of employment must be listed and accounted for. Periods of employment should be entered with the most recent/current listed first. 
• Periods of employment should include the supervisor's name and contact information. 
• Account for and explain any gaps in employment so that the hiring process is not delayed.  Gaps of employment of 3 months or more must be addressed on the application. 
• Work history, hours worked, and formal education fields must be filled out to determine qualifications for this position. Putting "see resume" does not substitute for completing all sections of the candidate profile.
• Responses to qualifying questions must be verifiable in the candidate profile. Not all applicants will be interviewed. Preference will be given for qualifying veterans, employees in layoff status and qualified candidates based on a review of their overall scores, KSAs, primary and supplemental applications, as well as completion of any required work samples, willingness questionnaires, and behavioral/personality/skills tests, and interview responses, as applicable. References and file reviews from previous employment will be verified to determine suitability.
• Resumes and other documentation can be attached to provide additional information.
• Individuals lacking the ability to competently do the job and those who are unable to positively contribute to a productive team environment, need not apply.
• The successful candidate must be able to pass a Level II Background screening.
• If you are claiming Veteran's Preference, you must attach the correct supporting documentation to be considered (DD214). 
• If you are claiming Right to First Interview, you must attach a copy of your official layoff letter when applying to be considered. 

The Florida Division of Blind Services is committed

to increasing recruitment and hiring of Veterans and individuals with disabilities and

improving employment outcomes.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.