SENIOR HUMAN SERVICES PROGRAM SPECIALIST - 64085177

Requisition No: 884131 

Agency: Department of Health

Working Title: SENIOR HUMAN SERVICES PROGRAM SPECIALIST - 64085177

 Pay Plan: Career Service

Position Number: 64085177 

Salary:  $45,000.00 to 48,000.00 

Posting Closing Date: 10/04/2026 

Total Compensation Estimator Tool

Job posting category (Open Competitive)

Your Specific Responsibilities:

This position serves as Ryan White Case Manager and is responsible for the intake/re-determination, financial assessment, updating demographic information in the HRSA CAREWare computer program, issuing URN cards, eligibility acuity, obtaining consents, rights & responsibilities and the Share of Cost assessment. All documentation regarding the client eligibility status will be placed in CAREWare.

The Ryan White Case Manager will maintain confidentiality of client information at all times. Respects the confidentiality of related issues by not discussing any information with unauthorized staff. Ensure discussions held between authorized staff cannot be heard by unauthorized staff. Reports breaches of security to supervisor immediately. Specific duties are as follows: Conducts face-to-face interviews with clients to determine eligibility for clients that may be eligible for Ryan White core services using state guidelines (Florida HIV/AIDS Eligibility Procedures Manual). Maintains accurate and current client data and information using State approved programs including CAREWare, HMS, ADAP (Provide), FLMMIS, WAGES, Change Healthcare, and other programs as assigned. Creates client charts composed of current forms, signed releases, progress notes, medical data and demographic information for all enrolled clients. Completes monthly, quarterly and annual reports to supervisor. Coordinates care of clients with DOH-Volusia clinical team. Assists with implementation of health literacy education service program to identified clients.

Maintains current HOPWA program knowledge and/or seeks guidance to adhere to state and federal regulations. Ensures knowledge of benefits of agency and local partners that may be applicable to Ryan White clients and provides referrals as needed. Provides HIV education regarding the importance of medical adherence and retention in care, transmission of HIV to sex and needle-sharing partners. and making healthy lifestyle choices. Participates in community events as requested. Provides staff training in Ryan White Case Management, ADAP, Eligibility and other subprogram areas applicable to role. ADAP program - Provides social services to individuals or families in need of AIDS Drug Assistance Program (ADAP) services. Conducts face-to-face interviews, enters all pertinent client information into ADAP database (Provide), enrolls clients in Pharmaceutical

Assistance programs as needed, assists clients with required paperwork and provides education and referral services to clients. Participates in quarterly conference calls as requested by the Department. Submit monthly programmatic reports to the program manager/coordinator by the tenth day following the end of each month. Miscellaneous Activities · Attends and participates in general staff meetings, staff development, such as team/staff meetings and in-service training/continuing education. · Attends computer skills training classes as needed. · Maintains timely submission of EARS, timesheets, telephone invoices, and travel documentation. · Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

Knowledge of HIV/AIDS program, Knowledge of social, economic or healthcare services 

Ability to communicate effectively verbally and in writing

Ability to maintain confidentiality

Qualifications:

Minimum - 

Must be willing to physically come in the office to perform the duties & responsibilities of the positions

Must have current authorization to work in the United States without employer sponsorship

Preferred - 

2 years experience with financial eligibility or case management. Experience in HIV. 

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

1845 Holsonback Drive, Daytona Beach, FL 32117

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.