SENIOR CLERK - 64085002

Requisition No: 844667 

Agency: Department of Health

Working Title: SENIOR CLERK - 64085002

 Pay Plan: Career Service

Position Number: 64085002 

Salary:  $1,298.46 -$1,384.32 bi-weekly 

Posting Closing Date: 01/22/2025 

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OPEN COMPETITIVE

DeFuniak Springs, Florida

Please be advised:

• All fields in the Candidate Profile (application) must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• The successful candidate must be able to pass a Level II Background screening.
• If you are claiming Right to First Interview, you must attach a copy of your official layoff letter when applying to be considered. 

Your Specific Responsibilities:

This position is under the direct supervision of the Office Operations Manager II - SES. This position is identified as a highly sensitive position and is responsible for receiving money and performing tasks involving financial trust.  This position requires a background screening and fingerprinting. This position is identified as a key custodian for designated areas. Adheres to Information Security policies and procedures.

Serves as the main clerical support to the reception office of the Walton County Health Department. Maintains smooth clinic flow by adhering to the daily appointment schedule. Greets and acknowledges clients when registering for clinic appointments to ensure the clients are checked in timely according to Department policy and procedure. All patients/clients are to be greeted in a positive and friendly manner. Prepares medical charts prior to client appointments adhering to records management system guidelines. Verifies and updates patient/client information into Health Management System database. Obtain and verify Medicaid, Medicare and/or third-party insurance information from clients and obtain Medicaid/Medicare/third party insurance service authorization prior to routing patients/clients through clinic. Conducts financial interviews with clients in order to determine eligibility and sliding fee scale following information security policies and procedures for all health department programs. Obtain vital information for patient/client integration in Health Management System. Input demographics, financial data into system for fee collection and reports. Verifies income and information for completeness and accuracy. Verifies Medicaid eligibility using various system and other insurance portals. Provide routine information to patients/clients regarding appointments, programs, clinic schedules, medical release forms and requested adhering to records management guidelines. Will ensure pre-booked appointment charts are worked up for assigned provider. Knowledge of community resources to respond to client needs.

Performs cashier functions which includes collecting minimum fee, payments and outstanding balances according to clients sliding fee scale. Ensures correct ICD-10 service codes are recorded in Health Management System and issue a receipt to each client at time of service. Responsible for balancing out cash drawer daily using closing worksheet and printing cash drawer day sheet according to the DOHP 56-66 Finance and Accounting/Accounts Receivable policy and the Office of Budget and Revenue Management/Cash Handling policy DOHP 57-01. Provides assistance in researching patients who have retro Medicaid and bill for services rendered when applicable. Schedule appointments as needed at the request of the provider and answer telephone at service site. Daily monitors in hallway area(s) for security purposes and maintaining a neat, organized lobby.

Completes time entry and Employee Activity Record entry within required time frame.

May be required to travel in personal car to provide clerical support at satellite clinics. Required to work evenings and weekend shifts as needed to support clinic operations. Serve on Health Department committees as requested and actively participate in Departmental and County Health Department staff meetings. Attend out of town training sessions and/or program meetings as required by program and supervisor. Performs all other duties as assigned by immediate supervisor.

Required Knowledge, Skills, and Abilities:

Computer Skills, ability successfully multi-task, ability to set priorities, ability to manage a telephone switchboard, strong communication skills, strong organizational skills, ability work with other and is customer service oriented.

Licensure/registration/certification requirements (If applicable, list the appropriate Florida Statute or federal regulation cite):

Current Driver’s License

Qualifications:

Minimum - High School Diploma, 1-3 years clerical experience, experience with Microsoft programs, and phone skills. 

Preferred - 3+ years clerical experience. 

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

DeFuniak Springs

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.