INFORMATION TECHNOLOGY SERVICES MANAGER - 55000505

Requisition No: 873226 

Agency: Department of Transportation

Working Title: INFORMATION TECHNOLOGY SERVICES MANAGER - 55000505

 Pay Plan: SES

Position Number: 55000505 

Salary:  $88,931.95 - $115,088.40 

Posting Closing Date: 04/27/2026 

Total Compensation Estimator Tool

STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION

JOB POSTING DESCRIPTION

 Cost Center 502 / Office of Information Technology Service

OPEN COMPETITIVE

SELECTED EXEMPT SERVICE

FULL-TIME

CONTACT PERSON: Cassie Hyatt 

CONTACT EMAIL ADDRESS: Casandra.hyatt@dot.state.fl.us

ANTICIPATED BI-WEEKLY HIRING SALARY: $4,024.07  ($104,625.82/ annually)

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.

To ensure honesty and transparency, all applicants must provide their own work. Unless explicitly requested, the use of Artificial Intelligence (AI) tools to assist with qualifying questions, work samples, or interviews is strictly prohibited, and any breach of this requirement will lead to the applicant being removed from consideration.

Candidates must be United States (U.S.) citizens or lawfully authorized alien workers.  Visa sponsorship is not available.

Our Mission

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

Our Vision

As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

The Work You Will Do:

Information Technology Services Manager - District Five / Office of Information Technology

This position supervises staff, focusing on communication, motivation, training, evaluation, and workload planning, while having authority to make recommendations on hiring, promotions, transfers, disciplinary actions, and other personnel matters. The role oversees IT operations, including computer networks, software, telecommunications, and security systems, coordinating installations, modifications, and access provisioning. Responsibilities include budgeting, monitoring expenditures, managing projects, and maintaining records for security and compliance. The position supports emergency and disaster recovery plans, ensures timely resolution of service requests, maintains high customer service standards, and participates in statewide IT teams to share information, provide guidance, and advise users on changes to IT standards.

The Difference You Will Make:

Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication. 

How You Will Grow:

FDOT encourages our team members to grow through engagement, empowerment, training, and professional development.  Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses. 

Where You Will Work:

District Five

Office of Information Technology

719 S Woodland Blvd.

DeLand, FL 32720

Annual Salary Range:

$88,931.95 - $115,088.40 

Your Specific Responsibilities:

Supervises employees spending the majority of the time communicating with, motivating, training, and evaluating employees, and planning and directing employees’ work. Has the authority to effectively recommend the hiring, transferring, suspension, lay off, recall’s, promotions, discharges, assignments, rewards, or disciplinary actions for subordinate employees. Plans and directs workloads, deadlines, work objectives and time utilization with subordinate staff. Provides direction and ensures that all subordinates receive training and instruction in methods and techniques necessary to safely perform their assigned tasks.

Oversees the support of computer networks, personal computers, associated equipment, software applications and phone communication systems (if applicable) in program area. Analyzes, approves and coordinates all activities involving the installation and modification of new and existing computer systems, including the moving of computer and phone equipment. Supports telecommunications ensuring that systems and services function properly for designated areas.

Prepares budget and monitors IT expenditures for designated areas. This includes preparation of budget issues, overseeing purchasing activities, monitoring funds and payments as necessary. Plans, organizes, manages and tracks projects. Updates and maintains the Office of Information Technology (OIT) Project and Task Tracker Site.

Oversee the provisioning of appropriate access to system resources, specialized security and applications for users as authorized. Maintains proper security related file records and documentation to preserve information such as computer security access records, following established security processes and Office of Information Technology Methods and Practices.

Supports emergency and disaster recovery plans for program area. This position may be in possession of an Emergency Purchasing Card and is authorized to make purchases during emergencies.

Monitors and ensures compliance with service level agreement. Works closely with appropriate management to maintain and improve communication and customer service. Ensure staff addresses Service Desk tickets in a timely manner to provide a high level of customer service.

Participates on statewide teams, both internal and external to the Office of Information Technology. Provide facts to facilitate the team's decision-making process and to achieve the team's goals. Shares information and receives feedback from other Office of Information Technology staff as appropriate.

Reviews all requests for Information Technology resources in program area. Advises user community of changes to Departmental standards for Information Technology.

The Successful Candidate will have the following required Knowledge, Skills, and Abilities:

Knowledge of:

• Budget preparation and management.
• Personnel procedures. 

Ability to:

• Develop a comprehensive work plan.
• Formulate strategies and action plans to achieve results.
• Plan and organize information technology activities.
• Apply rules, regulations, policies and procedures. 
• Solve problems and make timely decisions.
• Establish and maintain effective working relationships.
• Manage information technology support operations and operating budgets.
• Formulate strategies and action plans to achieve results.
• Plan, organize, coordinate and supervise.
• Communicate both verbally and in writing.
• Apply applicable rules, regulations, policies, and procedures.
• Solve problems and make timely decisions.
• Lead and participate on teams.

SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES.  QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.  In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities.  Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided.  Please contact the Florida Department of Transportation’s Human Resources Office at (850) 414-5300 for assistance.  

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.