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OPS Distributed Computer Systems Specialist - DBPR/Technology *OPEN COMPETITIVE*

Date:  Feb 3, 2023
Location: 

DORAL, FL, US, 33166


The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Requisition No: 764221 

Agency: Business and Professional Regulations

Working Title: OPS Distributed Computer Systems Specialist - DBPR/Technology *OPEN COMPETITIVE*

Position Number: 79900433 

Salary:  $18.00 - $20.00 Per Hour 

Posting Closing Date: 02/12/2023 

DIVISION OF TECHNOLOGY
OPS DISTRIBUTED COMPUTER SYSTEMS SPECIALIST
Working Title: OPS Helpdesk Technician
POSITION NUMBER: 79900433

Hiring Salary: $18.00 - $20.00 Per Hour

*OPEN COMPETITIVE*

Minimum Requirements:

  • Customer Service experience; and
  • Experience with a helpdesk support or desktop support environment; and
  • Experience with Microsoft Windows operating systems; and
  • Experience with Microsoft Office Productivity Software: Microsoft Office, Adobe Acrobat Reader & Professional; and
  • Experience with troubleshooting issues within Microsoft Office; and
  • Experience with Microsoft’s Active Directory Users and Computers (ADUC); and
  • Experience with troubleshooting computer hardware issues; and
  • Ability to lift 50 pounds on a daily basis; and
  • Ability to climb a ladder and stoop to the floor to install cables; and
  • Completion of a one year program of study from a vocational/technical school in an area of information technology can substitute for one year of the required experience.
     

***Applicants must complete all fields in the Candidate Profile. 
Work history, hours worked and formal education are required to qualify for this position. 
Responses to Qualifying Questions must be verifiable in the Candidate Profile. 

Resumes and other documentation can be attached to provide additional information.*** 
 

Please note: Preference will be given to applicants that have previous Helpdesk or Call Center experience, as well as ticketing and multi-line phone system experience. Successful applicant must pass a Level 2 background screening, including fingerprinting, as a condition of employment.
 
Duties & Responsibilities:

  • Answer questions or resolve computer problems for clients in person, via remote software and over the telephone. May also provide assistance in the use of technology hardware and software, including printing, installations, office productivity software, electronic mail, networking, video conferencing and operating systems. This position is responsible for the installation, maintenance, support and upgrade of the 1800+ computer systems within the Department of Business and Professional Regulation, providing technical assistance to computer system users. 
  • Development and implementation of future technology standards as they relate to software applications and PC hardware, including all peripheral devices all while maintaining a high standard of customer service.
  • Reconfigure workstations for new and existing clients. Work with other Help Desk team members to set up new clients, or change existing client's configuration of hardware and software.
  • Assists in establishing methods and procedures for use of the distributed computer systems including hardware, software, communications, and user training. Installs and implements distributed computer systems hardware, software, and communications components including enhancements and upgrades.
  • Creates and modifies documentation for the distributed computer operating systems software, applications software, and the connectivity / installation with other computers, printers, and other peripheral equipment.
  • Monitors the use of software and hardware throughout the network and provides for on-going identification and resolution of user needs. Conducts on-site systems reviews to evaluate user compliance to system standards and procedures. 
  • Analyzes and resolves hardware, software and communications problems using diagnostic software and/or technical trouble shooting processes.
     

Knowledge, Skills & Abilities:

  • Ability to build, maintain and troubleshoot desktop and laptop computers.
  • Ability to work as liaison between customer, vendors and management. 
  • Ability to Implement/install applications through Group Policy and SCCM. 
  • Knowledge and troubleshooting experience with Windows Operating Systems.
  • Ability to configure and troubleshoot Apple devices. 
  • Ability to configure and troubleshoot devices using a mobile device mangement solution. 
  • Ability to plan, organize and coordinate work assignments. 
  • Ability to maintain yearly certifications for warranty work. 
  • Excellent customer service and communication skills.
  • Ability to lift minimum of 50 pounds, climb a ladder and stoop to the floor to install cables.


Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.
 

NOTE: This position requires a security background check and/or drug screening and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.
 

SPECIAL NOTES:

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.  For more information, please visit the SSS website: http://www.sss.gov .
 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

 

We hire only U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.


Nearest Major Market: Miami