DISTRIBUTED COMPUTER SYSTEMS ADMIN - SES - 64080078

Requisition No: 849390 

Agency: Department of Health

Working Title: DISTRIBUTED COMPUTER SYSTEMS ADMIN - SES - 64080078

 Pay Plan: SES

Position Number: 64080078 

Salary:  $60,000.00-$70,000.00 

Posting Closing Date: 03/31/2025 

Total Compensation Estimator Tool

FLORIDA DEPARTMENT OF HEALTH - OPEN COMPETITIVE OPPORTUNITY

Job posting category (Anticipated Posting)

Position Number: 64080078, Position Title: Distributed Computer Systems Administrator-SES

Your Specific Responsibilities:

This position spends the majority of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing employees' work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensuring proper coverage, and complete timesheets.

The incumbent an employee of the Florida Department of Health in Clay County works to protect, promote and improve the health of all people in Florida through integrated state, county, and community efforts. The incumbent is expected to promote innovation by searching for creative solutions and managing resources wisely. They are expected to collaborate through teamwork to achieve common goals and solve problems.  The incumbent is expected to be accountable and perform with integrity and respect. They are expected to be responsive by serving our customers and engaging our partners. Finally, the incumbent is expected perform with excellence by promoting quality outcomes through learning and continuous performance.

Provides ongoing monitoring of all distributed computer systems applications software in order to assess and recommend, as necessary, specific needs or changes within the CHD. Perform installations and upgrades to all Department approved software and operating systems. Ensures all devices are up to date with firmware and software patches as necessary or directed by Central Office IT. Resolves or coordinates resolution with any necessary source for any specific software problems as experienced by any user of the system within the CHD through software vendor, the State Department of Health IT support staff or appropriate agency.

Responsible for issuing and maintaining inventory for mobile communications devices in accordance with the Department’s Mobile Communications Policy.  Assists supervisors with device purchases and ensures devices are compatible with the Department’s mobile device management solution. Ensures mobile device forms are completed and submitted to central office for electronic billing purposes. 

Interact with end users in order to define user needs and to assess and provide appropriate training for users of the Health Management System, operating system and productivity software. To further provide training to any user requiring instruction on use of computer systems, printers, or peripheral equipment required.

Serves as a backup web manager. Responsible for the conceptualization, content development, approval, publishing aspects, and management of Clay County Health Department Internet and Intranet web sites. Web manager will encourage program areas to prepare information and data for posting to the appropriate web site to meet the needs of the Division, the Department, or the public; review submissions for appropriateness and accuracy in coordination with program managers; publish web content in accordance with the Department of Health web site design standards and formats; continually review posted pages and remove or update them as needed; participate regularly in Web Manager meetings. Provide technical advice and assistance and provide ongoing identification and resolution of web site contents. 

Supervises the work of a Distributed Computer Systems Specialist whose primary duties includes support of the HMS System, training employees on the software, desktop support, responding to helpdesk tickets, and initiating new functions within the program as well as routine training for employees on various standard software utilized by the CHD.

Supervises the Vital Statistics operation for the CHD ensuring all policies, rules and regulations are adhered to.

Supervises scheduling and medical records management staff. Provides oversight of outgoing medical records requests, maintaining medical records storage and destruction in compliance with all applicable rules and policies as well as legal consult and approval.  

Responsible for the maintenance and functionality of the Local Area Network (LAN) and disaster recovery process. Ensure accurate billing of services received in relation to data communication and telephony.  

Perform travel to satellite office, meetings, workshops, and conferences as required to maintain current with equipment, software, and personnel rules and regulations.

Serves as liaison with county inventory control specialist relating to any tagged county property. Ensures local inventory is completed at least annually or when health officer position vacates.

Manages the Health Management System (HMS) including but not limited to user access, profile security, clinic schedule setup, laboratory test maintenance, fee schedules, and reporting features. Manages access to Florida Shots for local staff.

Provision users, extensions, features and mailboxes for the Voice over IP telephone system. Serve as liaison with vendors for specialized telephone services or hardware/software updates, coordinate repairs, identify and resolve communications discrepancies.

Serves as IT Disaster Recovery Coordinator for DOH-Clay. Ensures the disaster recovery plan is up to date.

Performs all the other duties as required.

Required Knowledge, Skills, and Abilities:

• Local Area Network (LAN) and Wide Area Network (WAN) basic skills.
• Ability to use critical thinking to solve complex problems.
• lT Disaster Recovery experience.
• lnformation Security knowledge - physical and network security.
• Knowledge of installation, configuration, and troubleshooting Windows operating systems.
• Experience with troubleshooting technology hardware including desktops, laptops, printers, peripherals, and servers.
• Experience with HMS or other electronic medical records system, content management system (CMS) web experience.
• Ability to update and publish new and existing SharePoint pages and sites.
• Experience with integrated data systems, voice over Internet protocol concepts, and enterprise imaging (lnTune).
• Experience working with basic helpdesk software and process flows.
• Possess a valid state issued driver's license.
• Ability to listen and troubleshoot end-user computer issues.
• Experience with Power Shell coding and concepts.
• Skilled in highly responsible data processing technical position, requiring independent initiative and judgment, involved in all automated systems within the County Health Department.
• This position will also function as primary liaison with both county and state information technology staff.

Qualifications:

Minimum –

• Must have two or more years of experience troubleshooting Windows 10/11 desktops.
• Must have one or more years of experience with imaging computers.
• Must have one or more years of work experience with network connectivity issues.
• Must have work experience with helpdesk flows, ticket escalation, and documentation of ticket resolution.
• Must have worked independently on any IT projects.
• Must be proficient enough in Office 365 products (Outlook, Word, Excel, PowerPoint) to teach basics to staff and supervisors.

Preferred –

• Bachelor’s degree.
• Currently Florida Department of Health employee.
• Experience with the MyFlorida Market Place (MFMP) within FDOH.
• Experience with the Statewide Travel Management System (STMS) within FDOH.
• Experience with the Health Management System (HMS) within FDOH.
• Experience with the Financial Information Reporting System (FIRS) within FDOH.
• Experience with accounts receivable and accounts payable.
• Budget processing experience.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Clay County Health Department, 1845 Town Center Blvd, Building 600, Fleming Island, FL 32003.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.