OPS FAMILY SUPPORT WORKER - 64910099

Requisition No: 860700 

Agency: Department of Health

Working Title: OPS FAMILY SUPPORT WORKER - 64910099

 Pay Plan: Temp

Position Number: 64910099 

Salary:  $15.75 hourly 

Posting Closing Date: 09/17/2025 

Total Compensation Estimator Tool

FAMILY SUPPORT WORKER - 64910099

Job posting category (Open Competitive)

Your Specific Responsibilities:

DUTIES & RESPOSIBILITIES

This position works 20-25 hours a week.

The incumbent is an employee of the Florida Department of Health in Clay County, represents the agency and its mission and values. The incumbent is part of a global public health organization and is expected to promote cooperation, courtesy, and teamwork, in a diverse environment. As an employee of the Florida Department of Health in Clay County, the incumbent is expected to support the organization in its mission to protect, promote, and improve the health of all people in Florida through integrated state, county and community efforts and its vision to be the healthiest state in the nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of work.

This position serves as a Family Support Worker in Women, Infants, Children (WIC) program and works under the general supervisor of the Public Health Nutrition Program Director. This position promotes breastfeeding as the normal, preferred method of infant feeding by providing basic breastfeeding information to pregnant and breastfeeding women through peer-to-peer counselor contacts. Provides support through personal interaction, information on aspects of normal breastfeeding, anticipatory guidance to reduce the occurrence of problems, and/or additional information or resources to assist mothers to, prevent, handle, and/or solve common breastfeeding concerns.

Counsels WIC pregnant and postpartum mothers through telephone contacts and in person in the WIC clinic or hospital. Accurately screens and assesses client’s breastfeeding status and needs, reviews demographic and nutrition/medical data in client’s WIC record in FL-WiSE, and document in client’s WIC record. If working from home and without access to a WIC-provided laptop computer, documents contacts on the Loving Support to Manage Peer Counseling Program Prenatal and/or Postpartum Client Contact Forms and in FL-WiSE when returned to the WIC clinic.

Works within scope of practice of providing basic breastfeeding information to WIC clients. Provides appropriate referrals to International Board-Certified Lactation Consultant (IBCLC), local agency breastfeeding expert, WIC nutritionist, other health care professional, and/or social services agencies. Follow-up with accurate documentation according to established protocols as needed and/or required.

Receives a caseload of WIC pregnant and breastfeeding women and make routine contacts, per local agency protocols, with all mothers assigned. Provides follow-up breastfeeding services on all referrals received. Respects each client by keeping her identification and information confidential.

Assists with presenting prenatal classes and breastfeeding support groups in WIC clinics, according to local agency lesson plans and protocols.

May assist WIC staff in promoting breastfeeding peer counseling through special projects, outreach breastfeeding events, and duties as assigned.

Accurately completes and submits all administrative records, including, but not limited to: EARs, timesheets, leave requests, travel, and monthly reports in a timely manner according to Health Department policies and deadlines.

Attends breastfeeding training classes and supervised activities to increase my skills and knowledge. Participates in WIC Program, Health Department and breastfeeding program meetings, in-service trainings, conferences, and workshops as assigned. Completes mandatory trainings timely.

Performs other related duties as assigned. Adhere to assigned work duties and work schedule as designated by supervisor.

Required Knowledge, Skills, and Abilities:

• Required Knowledge, Skills, and Abilities:
• Knowledge of Microsoft Applications.
• Knowledge of States of Florida Personnel Rules and applicable Florida Statues. 
• Ability to communicate effectively both in writing and orally. 
• Ability to prepare accurate reports timely.
• Ability to work collaboratively within a team environment. 
• Skilled at data entry. 
• Skilled at being able to prioritize and organize a heavy workload. 
• Detailed-oriented. 
• Skilled at exceptional customer service. 
• Ability to lift up to 25 lbs. 

Qualifications:

Minimum –

• Exclusively breastfed a baby for at least 6 months
• Must be willing to travel within Clay County
• Must have a minimum of high school diploma
• Must be willing to be on-call at night or weekends (up to 9pm at night, and weekends 9am-9pm)
• Must be able to lift and carry a minimum of 25lbs over uneven ground unassisted.
• Must have a valid state driver’s license
• Must not have following credentials: Registered Nurse (RN), Registered Dietitian (RD), Licensed Dietitian/Nutritionist (LD/N), or International Board-Certified Lactation Consultant (IBCLC).

Preferred –

• Exclusively breastfed a baby for at least 12 months
• Breastfed a baby in the past 5 years
• Has been a participant on the WIC program

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Clay County Health Department, 1845 Town Center Blvd, Building 400, Fleming Island, FL 32003

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  
 
This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions. 
 
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 
 
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 
 
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   
 
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  
 
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 
 
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 
 
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 
 
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.