OPS HEALTH SUPPORT SPECIALIST - 64910112

Requisition No: 856441 

Agency: Department of Health

Working Title: OPS HEALTH SUPPORT SPECIALIST - 64910112

 Pay Plan: Temp

Position Number: 64910112 

Salary:  $33,700.00 to $35,500.00 

Posting Closing Date: 07/26/2025 

Total Compensation Estimator Tool

Job posting category (Open Competitive)

Position Title: OPS Health Support Specialist, Position Number: 64910112

Working hours: (A) Monday - Thursday from 7:00 AM to 5:30 PM (B) Total hours in work week 40 (C) This position is for a 4-day work week, working 10-hour days, 30-minute lunch required.

Your Specific Responsibilities:

The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Clay County in its mission to protect, promote and improve the health of all people in Florida through integrated state, county and community efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work.

This position serves as the Health Support Specialist and works under general supervision of the Senior Public Health Nutritionist, position #64064098. This position is responsible for the secure collection and/ or access to records containing social security numbers and is responsible for implementing the Special Supplemental Nutrition Program for Women, Infants and Children (WIC) at several clinic sites throughout the county as directed by the Public Health Nutrition Program Director. Duties include:

Responsible for determining eligibility for clients in the WIC program. This includes completion of family information, client information, and cert action screen in FL WISE system. This type of data entry is completed during certification and recertification of clients. Orient new clients to the WIC program, provide WIC information (how WIC works, food pamphlets, and Clay County WIC stores), rights and obligations, EBT card issuance letter, benefits redemption, WIC policies/procedures, and issues WIC benefits on EBT cards. Print computer generated WIC VOC/ID cards as needed. Schedules WIC appointments and coordinates other FDOH – Clay County services. Provides secondary nutrition education newsletter and other handouts. Collects surveys, performs questionnaires, and copies of child immunization records as required per QA standards and WIC/Immunization coordination. Coordinate in and out-of-state transfers. Scan documents including height and weight measurements from another source, custody papers, transfer papers, and other documents pertaining importance client’s information under WIC Procedure Manual (DHM 150-24, 8/14) and Bureau of WIC program services memos.

Represents WIC staff to the public when functioning as WIC receptionist. Duties include triaging the front, performing eligibility upon consent from client, and monitoring the clinic flow. Screen and route incoming calls, provide information and referral as necessary. Answer inquiries from physician offices, clients, Healthy Start Coalition, FDOH – Clay County personnel and other collaborative agencies in a professional manner, maintaining confidentiality. Take and disseminate messages in accurate and timely manner. Telephone clients for missed WIC appointments on a daily basis. Operate a variety of office equipment including computer, fax machine, copier, etc., including updates on new computer program applications.

Complete all required forms and reports such as Employee Activity Reports, attendance and leave records, travel expenses, etc. by the required deadlines. Complete monthly/quarterly reports by the required deadlines. Assist in uploading emails and faxes to the appropriate clients account in a timely manner and updating anthropometrics if applicable.

Attend required WIC and FDOH meetings. Fulfill requirements of WIC Nutrition Education modules and on-going nutrition education. In the absence of other support staff perform travel using county vehicle to fill in as required to all Clay County WIC locations.

Obtains clients’ anthropometric measurements (height and weight), hemoglobin, and other related program data as needed and when applicable. Documents this data appropriately in the FL WISE system. Enters the WIC ID# and other required immunization information into the Florida SHOTS database and places alert in client’s profile in FL WISE system for all certification, re-certifications, and mid-certifications.

Perform all other related duties as assigned and within the realm of the Classification Specifications of a Health Support Specialist.

Required Knowledge, Skills, and Abilities:

• Knowledge of Microsoft applications
• Knowledge of States of Florida Personnel Rules and applicable Florida Statutes
• Ability to communicate effectively both in writing and orally.
• Ability to prepare accurate reports timely
• Ability to work collaboratively within a team environment
• Skilled at data entry
• Skilled at being able to prioritize and organize a heavy workload
• Detailed-oriented
• Skilled at exceptional customer service
• Able to lift up to 25 lbs.

Qualifications:

Minimum –

• Must have at least one year of customer service experience.
• Must have a valid driver's license.
• Must be willing and able to carry up to 25 lbs. over uneven ground.
• Must be willing/able to perform height, weight and simple blood tests on women and children under the age of five years old.

Preferred –

• Experience working in the medical field within the last 5 years.
• At least one year of WIC experience.
• At least 6 months experience working with parents &/or children under 5 years old.
• Experience obtaining labs and anthropometrics.
• Bilingual.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Clay County Health Department, 1845 Town Center Blvd, Building 400, Fleming Island, FL 32003.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements.  Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.