SOCIAL SERVICES COUNSELOR - 64027245

Requisition No: 882452 

Agency: Department of Health

Working Title: SOCIAL SERVICES COUNSELOR - 64027245

 Pay Plan: Career Service

Position Number: 64027245 

Salary:  $45,000.00 to $50,000.00 

Posting Closing Date: 09/01/2026 

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                                                                                                                                                    Job posting category (Open Competitive)

                                                                                                                           Position Title: SOCIAL SERVICES COUNSELOR, Position Number: 64027245

Your Specific Responsibilities:

The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Clay County in its mission to protect, promote and improve the health of all people in Florida through integrated state, county and community efforts and its vision to be the Healthiest State in the Nation.  Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work. Serves as a case manager for the Ryan \Mite program at the Florida Department of Health in Clay County. The goal of this position is to improve and promote access to client-centered services delivered in a culturally competent manner, promote treatment adherence counseling to ensure readiness for and adherence to complex HIV treatments, ensure there are no gaps in care by engaging in care coordination and linkage to care, and promote and support independence and self-sufficiency for all clients In the program. This position will be guided by all applicable Ryan White and FDOH guidelines.

This position requires daily in-office or field work.

Ryan White Medical Case Management

Key activities of medical case management include but are not limited to:

• Completes initial comprehensive assessment of service needs, development of a comprehensive, individualized care plan, timely and coordinated access to medically appropriate levels of health, prevention, and support services and continuity of care.
• Completes re-enrollment in Ryan White program and documents interactions according to HRSA standards.
• Uploads all supporting documentation into CAREWARE.
• Aids with medical service referrals needing approval through the area office.
• Assists with the coordination of scheduling follow up visits with outside providers and the County Health Department Clinic.
• Continuous client monitoring to assess the efficacy of the care plan.
• Re-evaluation of the care plan at least every six months, with adaptation as necessary. Re-evaluation is uploaded and documented appropriately in CareWARE and HMS
• Make referrals to health educator.
• Conducts ongoing assessment of the client's and the client's key family members' needs and personal support systems.
• Treatment adherence counseling to ensure readiness for and adherence to complex HIV treatments and to ensure an understanding of the importance of compliance with medical appointments for monitoring.
• Client-specific advocacy and/or review of service use.
• Maintains 500/501 certification through annual refresher trainings to be able to accurately give and interpret HIV results.

Ryan White non-Medical Case Management

Key activities of non-medical case management include but not limited to:

• Ensuring all clients have access to clinical and support services. 
• Incumbent works in partnership with private and public partner agencies and stakeholders, and other HIV/AIDS Service Organizations including Community based organizations. 
• Responsible for identifying clients for core Ryan White (RW) eligibility and overseeing the AIDS Drug Assistance Program (ADAP).
• Understands and uses HMS, CAREWARE, and Provide Enterprise (ADAP) for data input.
• Accurately and timely completes and documents all client encounters in HMS, State, RWHAP systems (Provide), and any other system as determined by the program.
• Complete financial eligibility determination in accordance with State of Florida requirements for clients of DOH-Clay and other eligible clients for enrollment to the Ryan White and ADAP programs.  
• Ensures that all clients are screened for other payor sources including, but not limited to, Medicaid, Medicare, or other available public or private programs at the time of eligibility enrollment and re-enrollment. 
• Verifies income, residence, clinical status, recertify, and unenroll appropriate clients in time frames as specified by HRSA, RWHAP, and State of Florida standards and per those protocols set forth.

Community Involvement

• Represent FDOH-Clay at Ryan White and HIV/AIDs events in the area and participate in monthly community meetings.
• Networks with area organizations to be able to provide adequate care and referrals to clients.
• Conducts outreach education using county vehicles with local providers and clients to bring known and unknown HIV positive individuals to care and to assist in the continuity of care for clients.

Department of Health, Clay County

• Maintains 100% accountability by regular submission of the case log, Monthly Reports, Time and Attendance through People First for supervisor’s approval.
• Recording of Daily Employee Activity Records (EARs) are critical to the Department’s operational budget.  Based on these requirements, all data must be recorded timely and accurately for compliance with programmatic and administrative guidelines, with no less than 95% compliancy for any given timeframe.
• Performs other duties as assigned within the realm of a Social Service Counselor.
• Works with the program manager, direct supervisor, and team members to ensure PHOCUS 360 metrics are met each quarter. Assists with explaining any variance of performance. 

Performs all the other duties as assigned within the realm of a Social Service Counselor.

Required Knowledge, Skills, and Abilities:
• Knowledge of Microsoft applications.
• Knowledge of State of Florida Personnel Rules and applicable Florida Statutes.
• Ability to communicate effectively both in writing and orally.
• Ability to prepare accurate reports timely.
• Ability to work collaboratively within a team environment.
• Skilled at data entry.
• Skilled at being able to prioritize and organize a heavy workload.
• Detail-oriented.
• Skilled at exceptional customer service.

Qualifications:

Minimum –

• Must have a valid State Driver's License.
• Must  have a bachelor’s degree in psychology, social work, or human services, or a bachelor’s degree in any field of study with at least six months of case management experience, or applicable experience, which may be substituted on a year-for-year basis for the required education, or a registered nursing license in Florida. 

Preferred –

• Experience in public health.
• At least 6 months case management experience.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Clay County Health Department, 1845 Town Center Blvd, Fleming Island, FL 32003.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.