STAFF ASSISTANT - 64059990

Requisition No: 862561 

Agency: Department of Health

Working Title: STAFF ASSISTANT - 64059990

 Pay Plan: Career Service

Position Number: 64059990 

Salary:  $34,000.00 to $36,000.00 

Posting Closing Date: 10/14/2025 

Total Compensation Estimator Tool

                                                                                                     Job posting category (Open Competitive)

                                                                                             Position Title: Staff Assistant, Position Number: 64059990

Your Specific Responsibilities:

The incumbent, an employee of the Florida Department of Health in Clay County, works to protect, promote and improve the health of all people in Florida through integrated state, county, and community efforts. The incumbent is expected to promote innovation by searching for creative solutions and managing resources wisely. They are expected to collaborate through teamwork to achieve common goals and solve problems. The incumbent is expected to be accountable and perform with integrity and respect. They are expected to be responsive by serving our customers and engaging our partners. Finally, the incumbent is expected to perform with excellence by promoting quality outcomes through learning and continuous performance. The incumbent may have access to records containing social security numbers in the performance of job duties.

Administrative and Client Support Duties

• Answer telephones, route/transfer calls appropriately

• Schedule and reschedule client appointments

• Explain and process eligibility determinations

• Verify client insurance

• Distribute and collect client surveys as directed

• Convey client messages to the clinical team and other staff as needed

• Confirm client appointments

• Prepare letters, reports, and forms as directed

• Maintain a clean and organized lobby area

Medical Records Management

• Process release of medical information requests to obtain records from other healthcare facilities and private physicians

• Track and manage incoming and outgoing medical records

• Maintain current documentation on confidentiality and compliance regulations as mandated by FDOH

• Coordinate with the legal office regarding medical records-related legal issues

• Scan medical records requests into HMS for electronic filing

• Process all outgoing medical records requests

Vital Statistics Support

• Serve as backup to the Records Technician for issuing certified birth and death certificates to authorized applicants

• Ensure proper procedures are followed for record issuance

• Process electronic credit card orders via VitalChek

• Reconcile end-of-day reports to ensure accurate fund entry

Fax Management

• Retrieve and distribute incoming facsimiles via eFax for the primary agency fax number

• Process outbound faxes as requested

Other Duties

• Perform additional duties as assigned

Required Knowledge, Skills, and Abilities

• Proficiency in Microsoft Office

• Knowledge of standard office procedures and practices

• Ability to enter and interpret data accurately

• Effective communication skills with internal and external customers

• Ability to collect, evaluate, and analyze data related to clinical office procedures

• Understanding and application of relevant rules, regulations, policies, and procedures

• Strong problem-solving skills

• Basic mathematical proficiency

• Ability to work independently and manage time effectively

• Organizational and coordination skills

• Tactful and courteous public interaction

• Operation of standard office equipment

• Maintenance of organized filing systems

• Ability to establish and maintain effective working relationships

Qualifications

Minimum –

• Must have experience using Microsoft Office Suite.
• Must have a working knowledge of HIPPA rules and regulations.
• Must have experience handling multi-line phone systems
• Must have experience in using electronic medical records systems.

Preferred – 

• Bilingual 
• Comfortable multitasking and working as part of team.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Clay County Health Department, 1845 Town Center Blvd, Building 400, Fleming Island, FL 32003.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  
 
This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions. 
 
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 
 
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 
 
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   
 
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  
 
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 
 
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 
 
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 
 
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.