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CHILD SUPPORT CASE PROCESSING FRONT LINE MANAGER - SES - 73005977

Date: Apr 5, 2021

Location: FORT LAUDERDALE, FL, US, 33309

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 346484 

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING FRONT LINE MANAGER - SES - 73005977

Position Number: 73005977 

Salary:  $3,038.97 - $3,688.66 / month 

Posting Closing Date: 04/12/2021 

This is an Internal Agency Advertisement

JOB SUMMARY: This is a Revenue Administrator II SES - Child Support Case Processing Front Line Manager position in the Department of Revenue’s Child Support Program. This position directly manages a team of 13 operational staff. The incumbent will work with the Service Center Manager to develop, implement and monitor operational plans. Communicate the strategic planning process to team members so that all levels understand the benefits derived from focused strategic initiatives to achieve the top performance for the customers served. Provide the Service Center Manager with recommendations for aligning resources. Determine resource needs and shift available resources to ensure the highest level of productivity. Analyze existing and new business requirements to determine gaps and provide solutions. Provide leadership and direction to service site team members, lead team based processes in a large site. Function as administrator, coach and advisor to team members. Provide on-the-job training to team members.

The Florida Department of Revenue is committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

MINIMUM JOB REQUIREMENTS:

   EDUCATION AND EXPERIENCE:

  • Currently employed with the Florida Department of Revenue.
  • Experience working in a Child Support Program.
  • Experience as a supervisor, team lead, unit lead or project leader.
  • Experience in formal mentoring in a work environment to include collaborative monitoring or staff development and training, including performing on the job training.
  • Experience in communicating through a variety of methods to a diverse internal and external audience (i.e. report writing, public speaking, correspondence, conflict resolution, email, meetings, memos, etc.).

   PREFERENCES:

  • Preference will be given to applicants who have at least two (2) years of working experience in a Child Support Program area.

SCREENING DISCLAIMER: Responses to qualifying questions must be verifiable by skills and/or experiences stated on the candidate profile and/or resume.

NOTES:

  • This is an Internal Agency Promotional Opportunity.
  • Standard workday of 8am – 5pm, Monday through Friday.
  • May require you to work outside your regular work schedule.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

WHERE TO APPLY: All candidates must apply online at: https://jobs.MyFlorida.com. If you experience problems applying online, please call the People First Service Center at 1-877-562-7287 for assistance.

CONTACT INFORMATION: Naomi Johnston, 954-267-4486, naomi.johnston@floridarevenue.com  

The Department of Revenue is a Family and Medical Leave Act (FMLA) covered employer. For more information review the Employee Rights Under the Family and Medical Leave Act here.

REMINDER:  Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at: http://www.sss.gov.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.


Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami