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Date: Feb 23, 2021

Location: FORT LAUDERDALE, FL, US, 33315

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 298561 

Agency: Department of Health

Working Title: CONTACT TRACER- 64906209

Position Number: 64906209 

Salary:  $25.00 per hour 

Posting Closing Date: 03/31/2021 

Florida Department of Health Broward County

Contact Tracer / Contact Investigator / Biological Scientist III- 64906209

Open Competitive Opportunity



This is an OPS (Other Personal Services) positions and as such no paid time off is offered. Health benefits will be offered for full-time employment.  OPS employees are eligible to participate in a deferred compensation plan. This is a temporary position with duties associated with COVID-19 response and requires employees to work from Florida Department of Health Broward County facilities.  This is not a remote position.


We request that all applications be completed with People First - no faxed or mailed applications to the agency. Experience, education, and/or training used to meet the minimum qualifications and in response to the qualifying questions must be verifiable through information contained in your application.  When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed. Incomplete applications will not be considered.




Communicates with contacts to notify them of exposure, provides disease and transmission information, gathers data on demographics, living arrangements, and daily activities. Asks about signs/symptoms and underlying medical conditions. Provides referrals for testing (if appropriate). Provides recommendations for self-quarantine and reviews daily monitoring procedures. Assesses supports necessary to maintain compliance during self-quarantine. Conversations with contacts should be guided by standard protocols. Conducts daily monitoring during self-quarantine—temperature, signs/symptoms, use of fever reducing medications—via electronic tool (e.g., smartphone, case management software) or other designated mechanism, until 14 days after last potential exposure, and referral to health care if contact becomes symptomatic.


Conducts interviews of clients with confirmed or probable COVID-19, with a focus on motivational interviewing and cultural competency. Interviews should be guided by standard protocols and include: providing disease-specific information; assessing signs and symptoms, and underlying health conditions; discussing symptom onset to determine window period for contact elicitation and exposure risk for close contacts; discussing work, social, recreational, and community activities to identify who may have been exposed; eliciting information on close contacts, including names, exposure dates, and locating information; and assessing support needs to maintain health and compliance during self-isolation. Referral to health care services and resource care coordination, as indicated. Provides recommendations for self-isolation and review of daily monitoring procedures. Conducts daily monitoring during self-isolation—temperature, signs/symptoms, use of fever reducing medications—via electronic tool (e.g., smartphone app, case management software) or other designated mechanism until patient is no longer infectious.


Requires a strong interpersonal skills, must be able to conduct conversation-based investigation to obtain information on close contacts and to assess health care and support needs for people diagnosed with Covid-19.



Knowledge and skills that staff will need include:

  • A keen understanding of the need for patient confidentiality and the ability to conduct case interviews without violating confidentiality and to conduct contact tracing without disclosing the identity of the patient (case).
  • Understanding of, and ability to explain, the medical terms associated with COVID-19 and principles of exposure, infection, infectious period, potentially infectious interactions, symptoms of disease, pre-symptomatic and asymptomatic infection, types of tests used to diagnose infection, and available prevention and control interventions (e.g., isolation/quarantine, social distancing, environmental surface cleaning).
  • Excellent and tactful interpersonal skills, cultural sensitivity, and language and interviewing skills that allow them to build and maintain trust with clients and contacts.
  • Basic skills of crisis counseling and the ability to confidently refer clients and contacts for further care, if needed.
  • Resourcefulness in locating and communicating with clients and contacts who may be difficult to reach or reluctant to engage in conversation.
  • Awareness of the sensitivities surrounding immigration status and how this can be a barrier to case investigation and contact tracing activities. Understanding that assurances should be made to clients and contacts that all information collected will be used exclusively for public health purposes and not shared with immigration authorities.
  • Understanding of when to refer individuals or situations to medical, social, or supervisory resources.
  • Ability to conduct environmental assessments of a patient's or contact's home, including the need for any social support during self-isolation/self-quarantine.
  • Ability to collect basic standardized surveillance data per protocols.
  • Understanding of when the use of public health legal authorities may be necessary and how to notify the appropriate public health officer for authorization.
  • Ethical and professional conduct
  • Active listening
  • Open communication
  • Critical thinking
  • Negotiating skills
  • Problem solving
  • Cultural humility and competency
  • Emotional intelligence
  • Flexibility and adaptability



  • Have a bachelor's degree or higher in science or other health related field from an accredited college or university.
  • Ability to work varied hours including nights and weekends according to agency needs.
  • Experience working with confidential information.



  • Master Public Health degree.
  • Experience conducting interviews, meetings, presentations, investigations, or crises counseling.
  • Experience as a Contact Tracer, Contact Investigator, or Case Investigator.



Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.  Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.

You will be required to provide proof of education in the form of a degree or transcript.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami