CUSTOMER SERVICE SPECIALIST - 40046106

Requisition No: 836566 

Agency: Commerce

Working Title: CUSTOMER SERVICE SPECIALIST - 40046106

 Pay Plan: Career Service

Position Number: 40046106 

Salary:  $34,000.00 

Posting Closing Date: 12/30/2024 

Total Compensation Estimator Tool

Job Title: CSL - CAREER SERVICE SPECIALIST

Requisition Title: CSL – Career Service Specialist  

JOB TYPE: FULL-TIME

POSITION LOCATION: Greater Fort Lauderdale

Our Organization and Mission:

Florida Commerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at Florida Commerce for positions that fit their skill sets. 

Florida Commerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/ 

The Work You Will Do:

This position performs professional and administrative work in a workforce career center setting, providing services to job-seekers and/or employers. Activities include the ability to interview and assess customer needs, job skills, education, knowledge, and abilities, and assist customers in registering as appropriate. Provide instructions and assistance to customers utilizing services, systems, and information available in the Resource Room, along with other related computer data and programs. Refer customers to job openings, training opportunities, and other employment-related services as appropriate.  Provide labor market information, orientation schedules, and/or other employment-related subjects and refer customers to supportive services as appropriate.  Performs work and records activity and customer information in the One Stop Management Information System as needed. Assist in providing individual employment counseling services in a One-Stop Center using standardized counseling techniques which will assist customers.

Performs other related duties as required in a "seamless" service delivery system

The Difference You Will Make:

You will assist in helping Broward County residents obtain wages to be self-sufficient and sustainable through training and employment. The Employment Security Representative II is a member of the Florida Commerce team with CareerSource Broward.

Florida Commerce is a fast-paced work environment in which critical thinking and prioritizing are a must. 

How You Will Grow:

Florida Commerce encourages its employees to constantly innovate and seek efficiencies. Training is made available throughout the year and on request with our Office of Human Resources Training and with our Division of Workforce Training Unit. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of Florida Commerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.  

Where You Will Work:   

Broward County encompasses the Greater Fort Lauderdale area and is in the heart of South Florida’s tri-county region, it continues to grow by attracting development and new businesses. Broward County is a popular tourist destination and yachting capital of the world due to its semi-tropical climate, highlighted by more than 3,000 hours of sunshine, its beaches and year-round ocean breezes, waterways, and cultural offerings alongside its upscale restaurants, nightclubs, boutiques, and luxury hotels. Port Everglades is considered the 3rd largest cruise port in the world.

Once known strictly as a tourism-based economy, it now supports a diverse range of industries, including marine, manufacturing, finance, insurance, real estate, technology, avionics/aerospace, film, and television production. Broward County is establishing itself as a world-class international business center and one of the most desirable locations for new, expanding, or relocating businesses. Being in Broward County will guarantee you a unique experience for professional growth, entertainment, and culture.

Broward County is also known for:

• A rated school district
• Home to Broward College and Nova Southeastern University, a Florida hub for Florida Atlantic University (FAU), Florida International University (FIU), and a host of other private colleges and vocational schools.
• Within a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Pay:    $34,000.00/Annually

Your Specific Responsibilities:

• Provide job placement assistance and refer customers to job openings, training opportunities, and other employment-related services as appropriate. 
• Provide labor market information, orientations, and/or other employment-related subjects and refer customers to supportive services as appropriate. 
• Assist applicants to register as appropriate and interview clients for job assistance or benefits within a case management structure.
• Interview and assess customer needs, job skills, education, knowledge, and abilities.
• Conduct comprehensive and specialized assessments of eligible persons.
• Refer customers to job openings, training opportunities, and other employment-related services as appropriate.
• Performs work and records activity and customer information in the current database system.
• Monitors job openings and verifies referral results with employers. 
• Provide instructions and assistance to customers utilizing services, systems, and information available in the Resource Room, along with other related computer data and programs.
• Performs other duties as required by supervisors at the local organization.

Required Knowledge, Skills, and Abilities:

• Ability to promote and market the department and the Career Center.
• Knowledge of the principles and techniques of effective communication and the ability to communicate clearly and effectively in individual and group settings, both verbally and in writing.
• Knowledge of the principles and techniques of effective customer service and the ability to provide excellent customer service.
• Working knowledge/experience using Microsoft applications, including Word, Excel, and PowerPoint.
• Ability to understand and apply applicable rules, regulations, policies, and procedures.
• Ability to work effectively as part of a team, and establish and maintain effective working relationships with others.
• Ability to utilize problem-solving techniques.
• Ability to deal with the public in a tactful, courteous, and effective manner.
• Ability to conduct effective interviews.
• Ability to listen effectively.
• Ability to work independently by planning, organizing, and coordinating work assignments.
• Ability to prepare reports to include recording, evaluating, and analyzing data.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. 

Minimum:

• The incumbent must possess or obtain certification as a Workforce Professional Tier 1 within 60 days of employment in the position. 
• Knowledge of Microsoft applications including Word, PowerPoint, and Excel.
• Required to travel locally and must furnish own transportation

Preferred:

• A  degree from an accredited college or university in Business, Human Services, Education, or a related field

• Professional or nonprofessional experience in areas related to employment security, interviewing, counseling, job placement, aptitude testing and assessments, job development, or job analysis may substitute on a year-for-year basis for the preferred college education.
• Possess the ability to utilize state workforce development databases and the ability to utilize the Internet to conduct research and obtain data.
• Registered in EmployFlorida.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.